{"id":23773,"date":"2018-06-16T06:10:24","date_gmt":"2018-06-16T10:10:24","guid":{"rendered":"http:\/\/www.veeva.com\/cn\/?page_id=23773"},"modified":"2018-07-19T04:13:56","modified_gmt":"2018-07-19T08:13:56","slug":"csm_job_description","status":"publish","type":"page","link":"https:\/\/www.veeva.com\/cn\/meet-veeva\/csm_job_description\/","title":{"rendered":"Customer Success Manager Job Description"},"content":{"rendered":"<div class=\"col-xs-12 col-md-12\">\n<div class=\"career\">\n<h3 style=\"margin-left: 10%;\">Customer Success Manager<\/h3>\n<p class=\"jv-job-detail-meta\" style=\"color: #999;margin: 0 0 0 10%;\">Shanghai<\/p>\n<hr style=\"background: none;border: 0;border-top: solid 1px #CCC;margin: 1.49em 0;margin-left: 10%;\">\n<ul>\n<h4 class=\"job_txt\">Job Summary<\/h4>\n<li>Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Success Management (CSM) team that will work alongside our product, sales and services teams to help customers achieve even higher levels of success.<\/li>\n<li>The Customer Success Manager will provide strategic guidance to named Veeva CRM customers to increase the value they get from Veeva CRM. In addition, the CSM team will identify and promote best practices for the management of a SaaS CRM program.<\/li>\n<li>We are looking for members of this team to work with Veeva&#8217;s most strategic customers across China. As founding members of the CSM team, you will help to develop the specific strategies, tactics and processes that will make this team truly valuable to ongoing customer success.<\/li>\n<li>To help calibrate the expectations of this team, the Veeva CSM team is not a team of Account Managers that know a little product.\u00a0 It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.<\/li>\n<\/ul>\n<ul>\n<h4 class=\"job_txt\">Responsibilities<\/h4>\n<li>Aligning with key customer CRM stakeholders across IT, SFE, Digital, MKT and other business stakeholders to establish a stronger CRM management program<\/li>\n<li>Evaluate how customers manage their Veeva CRM investment &#038; identify efficiency and effectiveness gains (process &#038; tools)<\/li>\n<li>Promote awareness of the latest innovations Veeva is releasing<\/li>\n<li>Providing Veeva CRM program\/release management best practices<\/li>\n<li>Increase the ROI customers get from Veeva CRM<\/li>\n<li>Assist in managing an account team that will include sales, services, product and support.<\/li>\n<\/ul>\n<ul>\n<h4 class=\"job_txt\">Requirements<\/h4>\n<li>Excellent client facing skills and proven track record of establishing themselves as a strategic trusted advisor to clients<\/li>\n<li>Strong written and verbal presentation skills<\/li>\n<li>Rich and solid Pharma industry knowledge<\/li>\n<li>Strong analytic skills<\/li>\n<li>Demonstrated years of IT or commercial excellence (SFE, Digital Marketing etc.) related consulting experience (delivery\/implementation)<\/li>\n<li>Self-starter who is able to own the ongoing success of both large and small clients and extremely well organized<\/li>\n<li>Experience in working with Account teams<\/li>\n<li>University Degree<\/li>\n<li>Fluent\u00a0in\u00a0English<\/li>\n<\/ul>\n<ul>\n<h4 class=\"job_txt\">Nice to have<\/h4>\n<li>Pharma CRM experience<\/li>\n<li>Direct experience with Veeva CRM implementations<\/li>\n<li>Pharma Company Stakeholder Network<\/li>\n<\/ul>\n<div class=\"hr_email\">\n<a href=\"mailto:wendy.tian@veeva.com\">\u5982\u6709\u610f\u5411\uff0c\u8bf7\u53d1\u9001\u60a8\u7684\u7b80\u5386\u81f3 <span style=\"color:#f6982a;\">wendy.tian@veeva.com<\/span><\/a>\n<\/div>\n<\/p><\/div>\n<\/div>\n<style>\n.col-md-12 .career{\n    width: 85%;\n    border-top: 1px solid #eee;\n    margin: 0 auto 50px;\n}\n.hr_email{\n    \/*width: 85%;*\/\n    border-top: 1px solid #eee;\n    padding: 15px 20px 0 9%;\n    margin: 0 auto 50px;\n}\n.container1-full-bg {\n    width:100%;\n    background-position: center center;\n    background-size: cover !important;\n    background-repeat: no-repeat;\n    padding: 60px 20px 50px 20px;\n}\n.content-wrapper {\n    max-width: 1980px; \n    margin: 0 auto;\n    padding: 0 20px;\n}\n.col-xs-12 li{margin:0 0 0 10%;}\n.job_txt{padding-left: 8%;margin-top: 30px;}\n.col-md-12 img{position: relative;left: -25px;bottom: -24px;display: -webkit-box;}\n.clospan{display:none}\n.in{display:block}\n.img{\ntransform:rotate(90deg);\n-ms-transform:rotate(90deg); \t\/* IE 9 *\/\n-moz-transform:rotate(90deg); \t\/* Firefox *\/\n-webkit-transform:rotate(90deg); \/* Safari \u548c Chrome *\/\n-o-transform:rotate(90deg); \t\/* Opera *\/\n}\n@media screen and (max-width:768px) {\n   .career ul{padding: 0;}\n}\n<\/style>\n<p><script>\n$(document).ready(function() {\n    function navActive(navClass) {\n        var activeClass = '.menu-desktop .top-menu .menu-' + navClass;\n        $(activeClass + ' a').addClass('active');\n    }\n    navActive(\"about-veeva\");\n  $('.menu-desktop .top-menu .menu-resources a').removeClass(\"active\");<\/p>\n<p>  $(\".career img\").on(\"click\",function(){\n    var dom = $(this);\n    if($(dom ).parent().parent().next().hasClass(\"in\")){\n     $(dom ).parent().parent().next().removeClass(\"in\");\n     $(dom).removeClass('img');\n   }else{\n    $(dom ).parent().parent().next().addClass(\"in\");\n    $(dom).addClass(\"img\");\n  }\n   });\n});\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Success Manager Shanghai Job Summary Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Succ&#8230;<\/p>\n","protected":false},"author":131,"featured_media":0,"parent":23,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-greybar.php","meta":{"_show_contact_button":"1","footnotes":""},"class_list":["post-23773","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages\/23773"}],"collection":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/comments?post=23773"}],"version-history":[{"count":11,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages\/23773\/revisions"}],"predecessor-version":[{"id":23972,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages\/23773\/revisions\/23972"}],"up":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages\/23"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/media?parent=23773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}