{"id":24273,"date":"2019-10-12T09:28:46","date_gmt":"2019-10-12T13:28:46","guid":{"rendered":"http:\/\/www.veeva.com\/cn\/?page_id=24273"},"modified":"2019-10-16T02:20:45","modified_gmt":"2019-10-16T06:20:45","slug":"mcs_job_description","status":"publish","type":"page","link":"https:\/\/www.veeva.com\/cn\/meet-veeva\/mcs_job_description\/","title":{"rendered":"MCS_Job_Description"},"content":{"rendered":"<div class=\"col-xs-12 col-md-12\">\n<div class=\"career\">\n<h4 style=\"margin-left:10%;\">Manager, Customer Success Management<\/h4>\n<p class=\"jv-job-detail-meta\" style=\"color: #999;margin: 0 0 0 10%;\">Shanghai<\/p>\n<hr style=\"background: none;border: 0;border-top: solid 1px #CCC;margin: 1.49em 0;margin-left: 10%;\">\n         <!-- \n\n<table style=\"margin-left:10%;border: #ccc;width:90%;\" border=\"1\">\n\t\t\n\n<tr>\n                     \n\n<td style=\"width:50%;padding:0 1%;\">Job Title<\/td>\n\n\n                     \n\n<td style=\"width:50%;padding:0 1%;\">Manager, Customer Success Management<\/td>\n\n\n                <\/tr>\n\n\n\t\t\n\n<tr>\n                     \n\n<td style=\"width:50%;padding:0 1%;\">Reports To (Hiring Manager\u2019s name)<\/td>\n\n\n                     \n\n<td style=\"width:50%;padding:0 1%;\"><\/td>\n\n\n                <\/tr>\n\n\n\t\t\n\n<tr>\n                     \n\n<td style=\"width:50%;padding:0 1%;\">Function<\/td>\n\n\n                     \n\n<td style=\"width:50%;padding:0 1%;\"><\/td>\n\n\n                <\/tr>\n\n\n\t\t\n\n<tr>\n                     \n\n<td style=\"width:50%;padding:0 1%;\">Work Location<\/td>\n\n\n                     \n\n<td style=\"width:50%;padding:0 1%;\"><\/td>\n\n\n                <\/tr>\n\n\n                \n\n<tr>\n                     \n\n<td style=\"width:50%;padding:0 1%;\"><\/td>\n\n\n                     \n\n<td style=\"width:50%;padding:0 1%;\">Shanghai<\/td>\n\n\n                <\/tr>\n\n\n                \n          <\/table>\n\n--><\/p>\n<ul style=\"list-style-type:none;\">\n<h4 class=\"job_txt\">Company Information<\/h4>\n<li style=\"margin-left:8%;\">Join one of the fastest growing companies in high tech. Veeva is experiencing rapid growth as the market expands for industry-specific, cloud-based\u00a0software solutions.\u00a0\u00a0A pioneer in industry cloud, according to Forbes,\u00a0&#8216;Veeva Systems is at the heart of two explosive megatrends: the cloud and life sciences.&#8217;\u00a0We build innovative SaaS solutions that include CRM, content management and customer master data management for life sciences customers ranging from emerging biotechs to the largest global pharmaceutical companies.<\/li>\n<li style=\"margin-left:8%;\">Read the\u00a0buzz, see our\u00a0videos\u00a0and hear from our team about the innovation, people and life at Veeva. Are you ready to innovate, inspire, thrive, and shape the future of the industry cloud?\u00a0 \u00a0Start your best career move here \u2026.<\/li>\n<\/ul>\n<ul>\n<h4 class=\"job_txt\">Job Summary<\/h4>\n<li>Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Success Management (CSM) team that will work alongside our product, sales and services teams to help customers achieve even higher levels of success.<\/li>\n<li>The Lead of Customer Success Management will be responsible for leading the CSM team in China to provide strategic guidance to named Veeva CRM customers to increase the value they get from Veeva CRM and further developing Veeva CSM program in China.<\/li>\n<li>To help calibrate the expectations of this team, the Veeva CSM team is not a team of Account Managers that know a little product.\u00a0 It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.<\/li>\n<\/ul>\n<ul>\n<h4 class=\"job_txt\">Responsibilities<\/h4>\n<li>Manage the CSM team in Beijing and Shanghai and provide guidance and coach<\/li>\n<li>Align with key CRM stakeholders across IT, SFE, Digital, MKT and other business stakeholders to establish a stronger CRM management program<\/li>\n<li>Promote awareness of the latest innovations Veeva is releasing<\/li>\n<li>Increase the ROI customers get from Veeva CRM<\/li>\n<li>Build solid collaboration between CSM team and account team that will include sales, services, product and support.<\/li>\n<\/ul>\n<ul>\n<h4 class=\"job_txt\">Requirements<\/h4>\n<li>At least three years\u2019 team management experience<\/li>\n<li>At least three years\u2019 pharmaceutical industry experience with comprehensive understanding of the industry<\/li>\n<li>Excellent client facing skills and proven track record of establishing themselves as a strategic trusted advisor to clients<\/li>\n<li>Strong written and verbal presentation skills<\/li>\n<li>Demonstrated years of IT or commercial excellence (SFE, Digital Marketing etc.) related consulting experience (delivery \/ implementation)<\/li>\n<li>Experience in working with Account teams<\/li>\n<li>University Degree<\/li>\n<li>Fluent\u00a0in\u00a0English<\/li>\n<\/ul>\n<ul>\n<h4 class=\"job_txt\">Nice to have<\/h4>\n<li>Pre-sales experience will be nice to have<\/li>\n<li>Pharma CRM or MCM experience<\/li>\n<li>Existing pharma company stakeholder network<\/li>\n<\/ul>\n<div class=\"hr_email\">\n<a href=\"mailto:wendy.tian@veeva.com\">\u5982\u6709\u610f\u5411\uff0c\u8bf7\u53d1\u9001\u60a8\u7684\u7b80\u5386\u81f3 <span style=\"color:#f6982a;\">wendy.tian@veeva.com<\/span><\/a>\n<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"col-xs-12 col-md-12\">\n<div class=\"career\"><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"col-xs-12 col-md-12\">\n<div class=\"career\">\n<style>\n.col-md-12 .career{\n    width: 85%;\n    margin: 0 auto 50px;\n}\n.hr_email{\n    border-top: 1px solid #eee;\n    padding: 15px 20px 0 9%;\n    margin: 0 auto 50px;\n}\n.container1-full-bg {\n    width:100%;\n    background-position: center center;\n    background-size: cover !important;\n    background-repeat: no-repeat;\n    padding: 60px 20px 50px 20px;\n}\n.content-wrapper {\n    max-width: 1980px; \n    margin: 0 auto;\n    padding: 0 20px;\n}\n.col-xs-12 li{margin:0 0 0 10%;}\n.job_txt{padding-left: 8%;margin-top: 30px;}\n.col-md-12 img{position: relative;left: -25px;bottom: -24px;display: -webkit-box;}\n.clospan{display:none}\n.in{display:block}\n.img{\ntransform:rotate(90deg);\n-ms-transform:rotate(90deg); \t\/* IE 9 *\/\n-moz-transform:rotate(90deg); \t\/* Firefox *\/\n-webkit-transform:rotate(90deg); \/* Safari \u548c Chrome *\/\n-o-transform:rotate(90deg); \t\/* Opera *\/\n}\n@media screen and (max-width:768px) {\n   .career ul{padding: 0;}\n}\n<\/style>\n<p><script>\n$(document).ready(function() {\n    function navActive(navClass) {\n        var activeClass = '.menu-desktop .top-menu .menu-' + navClass;\n        $(activeClass + ' a').addClass('active');\n    }\n    navActive(\"about-veeva\");\n  $('.menu-desktop .top-menu .menu-resources a').removeClass(\"active\");<\/p>\n<p>  $(\".career img\").on(\"click\",function(){\n    var dom = $(this);\n    if($(dom ).parent().parent().next().hasClass(\"in\")){\n     $(dom ).parent().parent().next().removeClass(\"in\");\n     $(dom).removeClass('img');\n   }else{\n    $(dom ).parent().parent().next().addClass(\"in\");\n    $(dom).addClass(\"img\");\n  }\n   });\n});\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manager, Customer Success Management Shanghai Company Information Join one of the fastest growing companies in high tech. Veeva is experiencing rapid growth as the market expands for industry-specific&#8230;<\/p>\n","protected":false},"author":131,"featured_media":0,"parent":23,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-greybar.php","meta":{"_show_contact_button":"1","footnotes":""},"class_list":["post-24273","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages\/24273"}],"collection":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/comments?post=24273"}],"version-history":[{"count":8,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages\/24273\/revisions"}],"predecessor-version":[{"id":24334,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages\/24273\/revisions\/24334"}],"up":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/pages\/23"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/media?parent=24273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}