{"id":15299,"date":"2015-03-11T13:17:20","date_gmt":"2015-03-11T17:17:20","guid":{"rendered":"http:\/\/wwwdev.veeva.com\/?post_type=products&#038;p=15299"},"modified":"2015-09-11T17:28:19","modified_gmt":"2015-09-11T21:28:19","slug":"multichannel-crm","status":"publish","type":"products","link":"https:\/\/www.veeva.com\/cn\/product\/multichannel-crm\/","title":{"rendered":"Multichannel CRM"},"content":{"rendered":"<div class=\"container-full-bg\" style=\"background: url('\/wp-content\/uploads\/2015\/03\/Multichannel_CRM_hero.jpg');\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-8 col-sm-10 col-xs-12\">\n<div class=\"breadcrumbs\">\n<a href=\"\/\">Home<\/a> &middot; <a href=\"\/products\/commercial-cloud\/\">Commercial Solutions<\/a> &middot; <span class=\"current\">Multichannel CRM<\/span>\n<\/div>\n<h2><em>Engage Your Customers<\/em><br \/>Anytime, Anywhere, Any Device<br \/> Seamlessly<\/h2>\n<p>Bring together digital, email, phone, and face-to-face with multichannel Veeva CRM.<\/p>\n<p>                    <a class=\"button theme-color arrow-right\" href=\"http:\/\/go.veeva.com\/Gartner-Multichannel-Newsletter\">Read Gartner CRM Market Guide<span class=\"glyphicon glyphicon-menu-right\" aria-hidden=\"true\"><\/span><\/a><br \/>\n                    <a class=\"button theme-color arrow-right\" href=\"\/products\/commercial-demo-center\/multichannel-customer-engagement\/\">Watch Demo<span class=\"glyphicon glyphicon-menu-right\" aria-hidden=\"true\"><\/span><\/a>\n                <\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tab-container veeva-affix\" style=\"margin-bottom:0px\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-xs-12\">\n<div class=\"tab-row\">\n<div class=\"tab active\">\n                        <a href=\"\/products\/multichannel-crm\/\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">Multichannel CRM<\/div>\n<p>                         <\/a>\n                    <\/div>\n<div class=\"tab\">\n                       <a href=\"\/products\/multichannel-crm\/crm\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\">\n                             <img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm2.png\"\/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">CRM<\/div>\n<p>                         <\/a>\n                    <\/div>\n<div class=\"tab\">\n                          <a href=\"\/products\/multichannel-crm\/clm\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm3.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">CLM<\/div>\n<p>                        <\/a>\n                    <\/div>\n<div class=\"tab\">\n                       <a href=\"\/products\/multichannel-crm\/approved-email\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm4.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">Email<\/div>\n<p>                        <\/a>\n                    <\/div>\n<div class=\"tab\">\n                       <a href=\"\/products\/multichannel-crm\/engage\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm5.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">Web<\/div>\n<p>                        <\/a>\n                    <\/div>\n<div class=\"tab\">\n                       <a href=\"\/products\/multichannel-crm\/events-management\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/06\/multi-events.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">Events<\/div>\n<p>                       <\/a>\n                    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"overview-container\">\n<div class=\"container\">\n<div class=\"wrapper\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h1>Multichannel CRM Overview<\/h1>\n<p class=\"sub-title\">One conversation. All channels.  Engage in relevant, timely conversations informed by a complete customer view.<\/p>\n<p>Designed for life sciences and delivered in the cloud, Veeva Multichannel CRM empowers your commercial teams with best practices and complete customer insight to transform your customer engagement.<\/p>\n<p>From first outreach and face-to-face meetings to sampling and ongoing education, Veeva Multichannel CRM enables you to seamlessly orchestrate your customer interactions to deliver a personalized experience.<\/p>\n<h5>BENEFITS<\/h5>\n<ul>\n<li><strong>Deliver Best-in-Class Customer Engagement:<\/strong> Align all customer-facing resources and interactions to deliver a personalized, coordinated customer experience.<\/li>\n<li><strong>Grow Your Business, Not Your Costs:<\/strong> With better targeting and use of digital and personal channels, you optimize your promotional spend while extending your reach.<\/li>\n<li><strong>Gain Complete Visibility:<\/strong> Track your performance and learn what works. With visibility to sales and marketing results, you quantify your success and drive continuous improvement.<\/li>\n<\/ul>\n<p><\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<section class=\"block\" style=\"position: relative;\">\n<div class=\"hidden-xs\">\n\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/MultiChannel-CRM_banner-logos.png\" alt=\"02\" class=\"img-responsive\" style=\"position: absolute; left: 0;right: 0;margin: 0 auto;z-index:2;\"\/>\n    <\/div>\n<div id=\"myCarousel\" class=\"carousel slide\"  data-interval=\"5000\" data-ride=\"carousel\">\n<div class=\"carousel-inner\">\n<div class=\"active item quote-slide-bg\"  style=\"background: url('\/wp-content\/uploads\/2015\/03\/MultiChannel-CRM_banner-bckgrnd-01.jpg');height:450px\">\n<div class=\"wrapper\">\n<div class=\"text-center\">\n<div class=\"hidden-xs\" style=\"height:79px;\"> <\/div>\n<div class=\"quote-hm\">\n\t\t\t\t\t\t&#8220;Leveraging Veeva as a single system for customer relationship management worldwide with true integrated multichannel capabilities, we will increase efficiency and improve customer engagement.&#8221;\n                    <\/div>\n<p>                    <span class=\"client-info\"><br \/>\n                        <strong> Guy Hadari <\/strong>     |  Global CIO, Document Management, Teva<br \/>\n                    <\/span><br \/>\n\t\t\t\t\t<a class=\"button theme-color arrow-right\" href=\"\/resources\/teva-harmonizes-all-commercial-teams-worldwide-with-veeva-systems-cloud-based-crm-solution\/\">Find Out How<span class=\"glyphicon glyphicon-menu-right\" aria-hidden=\"true\"><\/span><\/a>\n                \t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"item quote-slide-bg\"  style=\"background: url('\/wp-content\/uploads\/2015\/03\/MultiChannel-CRM_banner-bckgrnd-02.jpg');height:450px\">\n<div class=\"wrapper\">\n<div class=\"text-center\">\n<div class=\"hidden-xs\" style=\"height:79px;\"> <\/div>\n<div class=\"quote-hm\">\n\t\t\t\t\t\t\u201cWe have adopted a holistic, customer-centric strategy by implementing a cloud platform that enables information sharing between sales and marketing. With Veeva as our foundation, we can develop relevant multichannel programs that allow us to engage with customers on their terms.\u201d\n                    <\/div>\n<p>                    <span class=\"client-info\"><br \/>\n                        <strong>Abraham Ceesay <\/strong>     |   Vice President of Marketing and Operations, Keryx<br \/>\n                    <\/span><br \/>\n\t\t\t\t\t<a class=\"button theme-color arrow-right\" href=\"\/resources\/keryx-biopharmaceuticals-turns-to-veeva-commercial-cloud-to-support-first-fda-approved-product-launch\/\">Find Out How<span class=\"glyphicon glyphicon-menu-right\" aria-hidden=\"true\"><\/span><\/a>\n                \t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    \t<a style=\"background:none;font-size:50px;top:43%;\" class=\"left carousel-control\" href=\"#myCarousel\" role=\"button\" data-slide=\"prev\"><br \/>\n      \t<span class=\"glyphicon glyphicon-menu-left \" aria-hidden=\"true\"><\/span><br \/>\n      \t<span class=\"sr-only\">Previous<\/span><br \/>\n    \t<\/a><br \/>\n    \t<a style=\"background:none;font-size:50px;top:43%;\"  class=\"right carousel-control\" href=\"#myCarousel\" role=\"button\" data-slide=\"next\"><br \/>\n      \t<span class=\"glyphicon glyphicon-menu-right\" aria-hidden=\"true\"><\/span><br \/>\n      \t<span class=\"sr-only\">Next<\/span><br \/>\n    \t<\/a>\n    <\/div>\n<\/section>\n<div class=\"generic-container\">\n<div class=\"container\">\n<div class=\"wrapper\">\n<div class=\"row\">\n<div class=\"col-xs-12\">\n<h2>Applications<\/h2>\n<p class=\"sub-title\">\nTo achieve commercial excellence in today\u2019s rapidly changing life sciences industry, companies need to create a fully coordinated, relevant customer experience that seamlessly traverses all channels. Multichannel Veeva CRM is designed for life sciences and delivered in the cloud for a modern system that spans face-to-face, phone, email, and web interactions\u2014all in a single solution.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"padding:15px 0;\">\n<div class=\"col-xs-3 col-md-2\">\n<a href=\"\/products\/multichannel-crm\/crm\/\"><img decoding=\"async\" title=\"\" src=\"\/wp-content\/uploads\/2015\/04\/tab-msl1.png\" alt=\"\" class=\"img-responsive\" \/><\/a>\n<\/div>\n<div class=\"col-xs-9 col-md-10\">\n<h6><a href=\"\/products\/multichannel-crm\/crm\/\">VEEVA CRM <\/a><\/h6>\n<p>Veeva CRM is an end-to-end solution delivering life sciences-focused capabilities for the planning and coordination of all resources, across all channels. Empowered with full visibility into all interactions\u2014spanning face-to-face, phone, email, and web\u2014your commercial teams deliver a seamless customer experience.<\/p>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"padding:15px 0;\">\n<div class=\"col-xs-3 col-md-2\">\n<a href=\"\/products\/multichannel-crm\/clm\/\"><img decoding=\"async\" title=\"\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm31.png\" alt=\"\" class=\"img-responsive\"\/><?a>\n<\/div>\n<div class=\"col-xs-9 col-md-10\">\n<h6><a href=\"\/products\/multichannel-crm\/clm\/\">VEEVA CLM<\/a> <\/h6>\n<p>\nVeeva CLM leverages the power of closed loop marketing to transform face-to-face customer engagement. Built into Veeva CRM, it helps field sales and medical science liaisons easily create more meaningful interactions with engaging, fully-optimized content. And with real-time insights into message utilization, sequencing and customer feedback, you\u2019ll learn what resonates.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"padding:15px 0;\">\n<div class=\"col-xs-3 col-md-2\">\n<a href=\"\/products\/multichannel-crm\/approved-email\/\"><img decoding=\"async\" title=\"\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm41.png\" alt=\"\" class=\"img-responsive\"\/><\/a>\n<\/div>\n<div class=\"col-xs-9 col-md-10\">\n<h6><a href=\"\/products\/multichannel-crm\/approved-email\/\">VEEVA CRM APPROVED EMAIL<\/a> <\/h6>\n<p>\nVeeva CRM Approved Email allows customer-facing teams to immediately send compliant content without the risk of traditional email. Extending your reach to low and no-see physicians, Approved Email enables you to deliver relevant information when and how customers want it.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"padding:15px 0;\">\n<div class=\"col-xs-3 col-md-2\">\n   <a href=\"\/products\/multichannel-crm\/engage\/\"><img decoding=\"async\" title=\"\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm5-11.png\" alt=\"\" class=\"img-responsive\"\/><\/a>\n  <\/div>\n<div class=\"col-xs-9 col-md-10\">\n<h6><a href=\"\/products\/multichannel-crm\/engage\/\">VEEVA CRM ENGAGE<\/a> <\/h6>\n<p>\nVeeva CRM Engage delivers a tailored online customer experience\u2014accessible at any time, through any device. Providing a complete view to web content interaction by each visitor, Engage allows you to improve your relevance while automatically capturing real-time insight into customer behavior and preferences.\n<\/p>\n<\/p><\/div>\n<\/div>\n<div class=\"row\" style=\"padding:15px 0;\">\n<div class=\"col-xs-3 col-md-2\">\n   <a href=\"\/products\/multichannel-crm\/cobrowse\/\"><img decoding=\"async\" title=\"\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm611.png\" alt=\"\" class=\"img-responsive\"\/><\/a>\n  <\/div>\n<div class=\"col-xs-9 col-md-10\">\n<h6><a href=\"\/products\/multichannel-crm\/cobrowse\/\">VEEVA CRM COBROWSE<\/a> <\/h6>\n<p>\nVeeva CRM CoBrowse brings digital and personal engagement together by allowing you to remotely guide customers through online interactions in real-time. Connect with customers in a collaborative session to help them find and understand the information they need.<\/p>\n<\/p><\/div>\n<\/div>\n<div class=\"row\" style=\"padding:15px 0;\">\n<div class=\"col-xs-3 col-md-2\">\n   <a href=\"\/products\/multichannel-crm\/events-management\/\"><img decoding=\"async\" title=\"\" src=\"\/wp-content\/uploads\/2015\/06\/events-circle-icon.png\" alt=\"\" class=\"img-responsive\"\/><\/a>\n  <\/div>\n<div class=\"col-xs-9 col-md-10\">\n<h6><a href=\"\/products\/multichannel-crm\/events-management\/\">VEEVA CRM EVENTS MANAGEMENT<\/a> <\/h6>\n<p>\nVeeva CRM Events Management is a single solution to plan and execute all event types across the enterprise. It gives you seamless control and total visibility of all speakers, attendees, activities, and spend for better events with greater compliance. <\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>One conversation. All channels. Engage in relevant, timely conversations informed by a complete customer view.<\/p>\n","protected":false},"featured_media":15257,"menu_order":0,"template":"","meta":{"_show_contact_button":"1"},"class_list":["post-15299","products","type-products","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/products\/15299"}],"collection":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/products"}],"about":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/types\/products"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/media\/15257"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/media?parent=15299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}