{"id":15304,"date":"2015-03-11T13:18:50","date_gmt":"2015-03-11T17:18:50","guid":{"rendered":"http:\/\/wwwdev.veeva.com\/?post_type=products&#038;p=15304"},"modified":"2015-07-13T15:52:30","modified_gmt":"2015-07-13T19:52:30","slug":"cobrowse","status":"publish","type":"products","link":"https:\/\/www.veeva.com\/cn\/product\/cobrowse\/","title":{"rendered":"CoBrowse"},"content":{"rendered":"<div class=\"container-full-bg\" style=\"background: url('\/wp-content\/uploads\/2015\/03\/CoBrowse_2.jpg');\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-5 col-sm-5 col-xs-12\">\n<div class=\"breadcrumbs\">\n<a href=\"\/\">Home<\/a> &middot; <a href=\"\/products\/commercial-cloud\/\">Commercial Solutions<\/a> &middot;  <a href=\"\/products\/multichannel-crm\/\">Multichannel CRM<\/a> &middot; <span class=\"current\">CoBrowse<\/span>\n<\/div>\n<h2>Give Personalized Assistance<\/h2>\n<p>Make each online interaction more valuable without increasing your field force.<\/p>\n<p>\n                    <a class=\"button theme-color arrow-right\" href=\"\/resources\/veeva-crm-cobrowse-2\/\">Learn More<span class=\"glyphicon glyphicon-menu-right\" aria-hidden=\"true\"><\/span><\/a>\n                <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"tab-container veeva-affix\" style=\"margin-bottom:0px\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-xs-12\">\n<div class=\"tab-row\">\n<div class=\"tab\">\n                        <a href=\"\/products\/multichannel-crm\/\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">Multichannel CRM<\/div>\n<p>                         <\/a>\n                    <\/div>\n<div class=\"tab\">\n                       <a href=\"\/products\/multichannel-crm\/crm\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\">\n                             <img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm2.png\"\/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">CRM<\/div>\n<p>                         <\/a>\n                    <\/div>\n<div class=\"tab\">\n                          <a href=\"\/products\/multichannel-crm\/clm\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm3.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">CLM<\/div>\n<p>                        <\/a>\n                    <\/div>\n<div class=\"tab\">\n                       <a href=\"\/products\/multichannel-crm\/approved-email\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm4.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">Email<\/div>\n<p>                        <\/a>\n                    <\/div>\n<div class=\"tab active\">\n                       <a href=\"\/products\/multichannel-crm\/engage\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/multi-crm5.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">Web<\/div>\n<p>                        <\/a>\n                    <\/div>\n<div class=\"tab\">\n                       <a href=\"\/products\/multichannel-crm\/events-management\"><\/p>\n<div class=\"tab-icon\">\n<div class=\"tab-gradient\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/06\/multi-events.png\" alt=\"\" \/><\/div>\n<\/p><\/div>\n<div class=\"tab-text\">Events<\/div>\n<p>                       <\/a>\n                    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"overview-container\">\n<div class=\"container\">\n<div class=\"wrapper\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div id=\"training-buttons\" style=\"margin-top:90px;margin-bottom:0px;padding-bottom:0px;\">\n<a id=\"customer-overview-btn\" class=\"button filter\"  href=\"\/products\/multichannel-crm\/engage\/\">Engage<\/a><br \/>\n<a id=\"customer-stories-btn\" class=\"button filter  active\"  href=\"\/products\/multichannel-crm\/cobrowse\/\">CoBrowse<\/a> <\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h1 class=\"topbuttons\">Veeva CRM CoBrowse<\/h1>\n<p class=\"sub-title\">Guide your customers to the online information they need.<\/p>\n<\/div>\n<div class=\"col-md-6\">\n<p>When a phone call is not enough to deliver the right message, Veeva CRM CoBrowse allows your customer-facing teams to share rich content online, all at your customers\u2019 convenience. With CoBrowse, any rep or medical science liaison\u2014whether in a call center or remote location\u2014can interact with customers through real-time web navigation and collaboration.<\/p>\n<p>And because it\u2019s built into multichannel Veeva CRM, all interactions are captured and coordinated.<\/p>\n<h5>BENEFITS<\/h5>\n<ul>\n<li><strong>Increase access:<\/strong> Reach low and no-see HCPs, all at your customer\u2019s convenience.<\/li>\n<li><strong>Improve engagement:<\/strong> Ensure your customers get the right message with real-time interactions and content tailored specifically to their needs.<\/li>\n<li><strong>Ensure consistency and reuse across channels:<\/strong> Make the most of your Veeva CLM investment by reusing content and maintaining message consistency.<\/li>\n<\/ul><\/div>\n<div class=\"col-md-6 circles-highlight\"><div class=\"overview-highlight\"><img decoding=\"async\" class=\"hidden-xs hidden-sm\" src=\"\/wp-content\/uploads\/2015\/03\/cobrowse-cover2.jpg\"><div class=\"row\"><div class=\"col-xs-12 col-md-4\"><div class=\"row font-align-center\"><div class=\"col-xs-12\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/CoBrowse_Circle-1-e1427817776196.jpg\"><\/div><div class=\"col-xs-12\"><p class=\"image-caption\">Initiate Sessions from Anywhere<\/p><\/div><\/div><\/div><div class=\"col-xs-12 col-md-4\"><div class=\"row font-align-center\"><div class=\"col-xs-12\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/CoBrowse_Circle-2-e1427817857132.jpg\"><\/div><div class=\"col-xs-12\"><p class=\"image-caption\">Deliver Personalized Content<\/p><\/div><\/div><\/div><div class=\"col-xs-12 col-md-4\"><div class=\"row font-align-center\"><div class=\"col-xs-12\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/cobrowse3.jpg\"><\/div><div class=\"col-xs-12\"><p class=\"image-caption\">View Interactions in Timeline View<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/p><\/div>\n<p>            <!-- \/.row -->\n        <\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"features-container\" style=\"background-color:#eee\">\n<div class=\"container\">\n<div class=\"wrapper\">\n<div class=\"row\">\n<div class=\"col-xs-12\">\n<h2>Features<\/h2>\n<\/p><\/div>\n<div class=\"col-md-6\">\n<h5>REAL-TIME ONLINE ENGAGEMENT<\/h5>\n<p>                    Connect with customers in a collaborative, interactive session to help them quickly and easily access the information they need. <\/p>\n<h5>RICH CUSTOMER PROFILES FROM CRM<\/h5>\n<p>                    Leverage the complete customer view from Veeva CRM to target the right providers, understand customer preferences, and deliver a more relevant, personalized experience.<\/p>\n<h5>AUTOMATIC CALL RECORDING<\/h5>\n<p>                    Sales calls are automatically recorded, eliminating administrative burden and ensuring higher quality call data. <\/p>\n<h5>ACTIONABLE INSIGHT<\/h5>\n<p>                    Gain real-time insights into message utilization, sequence, and customer feedback to understand and meet your customer&#8217;s needs. <\/p>\n<div class=\"clear-fix\"><\/div>\n<a class=\"button theme-color arrow-right\" href=\"\/contact-us\/\">Contact Us<span class=\"glyphicon glyphicon-menu-right\" aria-hidden=\"true\"><\/span><\/a><\/div>\n<div class=\"col-md-6\">\n<h5>MULTIPLE CHANNELS, SINGLE SOURCE OF CONTENT<\/h5>\n<p>                    Includes a complete multichannel repository that manages content across all Veeva CRM channels, and other digital channels (optional), ensuring simplicity, visibility and control of your promotional assets. <\/p>\n<h5>GLOBAL NETWORK OF CONTENT PROVIDERS<\/h5>\n<p>                    Getting started is quick and easy\u2014more than 250 agencies worldwide build interactive content for all of Veeva\u2019s multichannel products.<\/p>\n<h5>ACCESSIBLE FROM ANY DEVICE<\/h5>\n<p>                    Customers engage in a CoBrowse session from any web browser and device without the need to install software.<\/p>\n<div class=\"clear-fix\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"resources-container\">\n<div class=\"container\">\n<div class=\"wrapper\">\n<div class=\"row text-center white\">\n<div class=\"col-xs-12\">\n<h2>Resources<\/h2>\n<\/p><\/div>\n<div class=\"col-md-3 col-sm-6 col-xs-12\">\n                    <a href=\"\/resources\/veeva-crm-cobrowse\/\"><img decoding=\"async\" src=\"\/wp-content\/themes\/veeva2015\/assets\/img\/placeholders\/product-page-icon-datasheet.png\" alt=\"\" \/><\/a><\/p>\n<h3 class=\"white\">Product Brief<\/h3>\n<p>                    <a href=\"\/resources\/veeva-crm-cobrowse\/\"><\/p>\n<p class=\"black orange-arrow-after\">Provide Personalized Detailing Online\u2014Anytime, Anywhere<\/p>\n<p><\/a>\n                <\/div>\n<div class=\"col-md-3 col-sm-6 col-xs-12\">\n                    <a href=\"\/resources\/veeva-systems-introduces-commercial-cloud-for-life-sciences\/\"><img decoding=\"async\" src=\"\/wp-content\/themes\/veeva2015\/assets\/img\/placeholders\/product-page-icon-article.png\" alt=\"\" \/><\/a><\/p>\n<h3 class=\"white\">News<\/h3>\n<p>                    <a href=\"\/resources\/veeva-systems-introduces-commercial-cloud-for-life-sciences\/\"><\/p>\n<p class=\"black orange-arrow-after\">Announcing: Veeva CRM CoBrowse<\/p>\n<p><\/a>\n                <\/div>\n<div class=\"clearfix visible-sm\"><\/div>\n<div class=\"col-md-3 col-sm-6 col-xs-12\">\n                    <a href=\"http:\/\/go.veeva.com\/Multichannel-4\"><img decoding=\"async\" src=\"\/wp-content\/themes\/veeva2015\/assets\/img\/placeholders\/product-page-icon-whitepaper.png\" alt=\"\" \/><\/a><\/p>\n<h3 class=\"white\">Whitepaper<\/h3>\n<p>                    <a href=\"http:\/\/go.veeva.com\/Multichannel-4\"><\/p>\n<p class=\"black orange-arrow-after\">Five Best Practices for Great Customer Experiences<\/p>\n<p><\/a>\n                <\/div>\n<div class=\"col-md-3 col-sm-6 col-xs-12\">\n                   <a href=\"\/aligning-digital-and-personal-a-coordinated-approach-to-multichannel\/\"> <img decoding=\"async\" src=\"\/wp-content\/uploads\/2015\/03\/product-page-icon-blog.png\" alt=\"\" \/><\/a><\/p>\n<h3 class=\"white\">Blog<\/h3>\n<p>                    <a href=\"\/aligning-digital-and-personal-a-coordinated-approach-to-multichannel\/\"><\/p>\n<p class=\"black orange-arrow-after\">Aligning Digital and Personal Interactions<\/p>\n<p><\/a>\n                <\/div>\n<div class=\"col-xs-12\"><a class=\"button theme-color arrow-right\" href=\"\/resources\/\">View More Resources<span class=\"glyphicon glyphicon-menu-right\" aria-hidden=\"true\"><\/span><\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When a phone call is not enough to deliver the right message, Veeva CRM CoBrowse allows your customer-facing teams to share rich content online, all at your customers\u2019 convenience. With CoBrowse, any rep or medical science liaison\u2014whether in a call center or remote location\u2014can interact with customers through real-time web navigation and collaboration.<\/p>\n","protected":false},"featured_media":15257,"menu_order":0,"template":"","meta":{"_show_contact_button":"1"},"class_list":["post-15304","products","type-products","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/products\/15304"}],"collection":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/products"}],"about":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/types\/products"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/media\/15257"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/cn\/wp-json\/wp\/v2\/media?parent=15304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}