Explore CRM Innovation in Life Sciences

Continuous innovation over the past 10 years has radically transformed the entire commercial model, changing the way pharma and customers connect. Explore this interactive Commercial Innovation Timeline to learn more about ground-breaking commercial innovation.

Explore the Timeline

Register to Your Monthly Rendezvous on CRM

Real-Time-Sync: an exciting innovation for 19R2
THURSDAY, 30 April 2019
3 p.m. Paris – 2 p.m. London
Veeva is introducing a very exciting change to Veeva CRM with Real-time Sync (background sync) starting in 19R2.
BACK TO BASICS
TUESDAY, 7 May 2019
3 p.m. Paris – 2 p.m. London
Looking at how new ways to manage field activity in Veeva CRM can improve productivity and adoption.
ENGAGE MEETING
TUESDAY, 24 September 2019
3 p.m. Paris – 2 p.m. London
Simple, Integrated & Effective: Bringing remote engagement into your multichannel mix.
Veeva Align – Enabling Decision Support
TUESDAY, 15 October 2019
3 p.m. Paris – 2 p.m. London
Learn how to give your commercial teams more control of the business process by reducing the administrative burden of alignments, accurately allocating resources to support customer engagement, and enhancing the rep experience.
KEY ACCOUNT MANAGEMENT – ACTION ITEMS, HIERARCHY
TUESDAY, 5 November 2019
3 p.m. Paris – 2 p.m. London
Gain more insight into the innovative and flexible way, in which Veeva Multichannel Account Management in CRM can improve the Effectiveness / Efficiency of your customer-facing teams.

Community Forums

Veeva Community Forum – Munich
THURSDAY, 6 JUNE 2019
Registration opening soon!

Veeva & U Webinar Library

19R1 Veeva CRM Deep Dive – French
RECORDING & SLIDES
Learn about the new features and enhancements being delivered as part of our 19R1 release.
19R1 Veeva CRM Deep Dive – Spanish
RECORDING & SLIDES
Learn about the new features and enhancements being delivered as part of our 19R1 release.
MYINSIGHTS
RECORDING
Discover how Veeva CRM MyInsights delivers an effective, easy-to-use way for field teams to better understand their territories.
DEEP DIVE ON VEEVA OPENDATA
RECORDING
Deep Dive on Veeva OpenData where we will show you an overview of the end to end integrated process between Veeva CRM and Veeva OpenData.
Multichannel CRM Adoption
RECORDING
Learn how to assess how well your teams are using Veeva CRM in order to optimise use and improve performance.
MULTICHANNEL CRM “BEST OF 2018”
RECORDING
Explore some of the product and feature highlights from 2018, that could have the most impact on your Commercial journey.
VEEVA CRM SUGGESTIONS
RECORDING
Make recommendations on the next best action and right channel for the next customer interaction actionable for your reps in their Veeva CRM workflow.
ACCOUNT TIMELINE
RECORDING
Facilitate call planning by showing all historical account activities in one view rather than going to various lists for each activity type.
MULTICHANNEL CYCLE PLANS
RECORDING
Improve visibility on which channel activity provides the most value for your targets with this interaction-based calculation approach.
ACCOUNT-BASED SELLING
RECORDING
Improve account-based selling by enabling collaborative planning, execution, and progress measurement across commercial teams.
CONSENT MANAGEMENT
RECORDING
Learn how to innovate multichannel consent with Veeva CRM.
APPROVED EMAIL
RECORDING
Deliver personalized content without the regulatory risk of traditional email.
CRM AND DATA
RECORDING
Find out how quality customer data integrated with Veeva CRM improves your rep productivity and CRM adoption.
ALIGN
RECORDING
Create faster alignments, deliver end-to-end multichannel cycle plans, and provide rep feedback directly from Veeva CRM.
VEEVA CLM
RECORDING
Create more meaningful interactions with engaging, fully-optimized content.
VEEVA CRM ENGAGE MEETING
RECORDING
Provide your teams with the insights they need to make informed decisions with fully customized reports and dashboards.
VEEVA CRM KAM
RECORDING
Manage strategic accounts with account-focused plans within a single, collaborative framework.
LAUNCH EXCELLENCE
RECORDING
Discover how to leverage Veeva functionality to successfully launch a new product or indication.
VEEVA CRM EVENTS MANAGEMENT
RECORDING
Plan and execute events with control and visibility of all speakers, attendees, activities, and spend.
VEEVA CRM SUNRISE
RECORDING
Learn how your business can benefit from the new User Interface with improved usability, adaptive design and actionable information.
CONTENT BEST PRACTICES
RECORDING COMING SOON
Discover how you can drive your Customer Engagement with improved digital content.
DATA-CENTRICITY IN A POST-GDPR WORLD
RECORDING
Learn how to manage your data in a compliant way, now that the GDPR is in force.
Align & MCCP
RECORDING
Learn how to support multichannel go-to-market strategies with a more flexible and agile approach for field execution.
CRM 18R2 NEW RELEASE DEEP DIVE
RECORDING COMING SOON
Learn about the new features being delivered as part of our 18R2 release – French.
CRM 18R2 NEW RELEASE DEEP DIVE
RECORDING COMING SOON
Learn about the new features being delivered as part of our 18R2 release.
CRM 18R2 NEW RELEASE DEEP
RECORDING COMING SOON
Learn about the new features being delivered as part of our 18R2 release – Spanish.
Surveys
RECORDING
Discover how to Improve the gathering of key data and reduce research costs, by using the power of Veeva CRM’s innovative Survey functionality, to query customers, as well as internal teams.
Field Mobility
RECORDING
Learn how Veeva’s field mobility applications – in particular the new CRM for iPhone app – enhance customer experience and field productivity.

How-to Videos

Check out these short videos to get some tips & tricks and better leverage key features of your Veeva CRM system.

HOW TO USE
ACCOUNT TIMELINE?
Watch Now
HOW TO CREATE
VIEWS AND LISTS?
Watch Now
HOW TO SCHEDULE
A CALL?
Watch Now
HOW TO USE TERRITORY
MYINSIGHTS REPORT?
Watch Now
HOW TO CREATE
A CALL REPORT?
Watch Now
HOW TO CREATE CUSTOM
PRESENTATIONS?
Watch Now
HOW TO USE
TASKS?
Watch Now
HOW TO USE
CALL OBJECTIVES?
Watch Now
HOW TO USE
MAPS?
Watch Now

Veeva CRM Innovation Guides


VEEVA CRM SUNRISE UI INNOVATION GUIDE

With the new adaptive Sunrise UI, Veeva CRM users have the functionality they need across devices, including smartphones, tablets, and desktops. Read Now.


VEEVA CRM MYINSIGHTS

Learn how Veeva CRM MyInsights can help you turn customer data into tailored insights at the point of planning and decision-making, driving better execution. Read Now.


VEEVA CRM APPROVED EMAIL

Veeva CRM Approved Email enables you to send tailored, approved content to extend your personalized interactions with customers, directly from Veeva CRM. Read Now.


VEEVA CRM SUGGESTIONS

Veeva CRM Suggestions provides field teams with smart recommendations for better and more tailored engagements with healthcare providers. Read Now.


CRM INNOVATION GUIDE: TIMELINE VIEW

Learn how the Timeline View for Veeva CRM provides an intuitive, 360-degree view of HCP interactions.Read Now.


CRM INNOVATION GUIDE: VEEVA CRM MYINSIGHTS FOR MEDICAL AFFAIRS

Learn how CRM MyInsights for Medical Affairs provides tailored insights directly in Veeva Medical CRM.Read Now.

It's a New Day

See how Veeva CRM has evolved to
enable ultimate field mobility.

Learn More

Veeva Commercial & Medical Summit, Europe

3-5 December, Madrid

Over 1,000 industry leaders gathered at the Marriott Auditorium Hotel in Madrid to hear what’s new in the industry, experience the latest technology trends, and share best practices. Here are some highlights:

  • Summit website includes the conference overview, videos, and snapshot of companies who attended.
  • Summit presentations, please check back regularly as more presentations will be available soon.
  • Key announcements on Vault Digital Publishing and Roche selecting Vault PromoMats.
  • Start planning for next year, be the first to hear when registration for 2019 opens and add the conference dates to your calendar.


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