Veeva Commercial and Medical Summit, Europe
Connect on 18 November with the people
and ideas you care about most.
Register Now

Best Practices for Digital HCP Engagement

Covid-19 has transformed the way the life sciences operates. Explore these resources to get started effectively and make the most out of Veeva CRM Engage Meeting.

View Resources

Explore CRM Innovation in Life Sciences

Continuous innovation over the past 10 years has radically transformed the entire commercial model, changing the way pharma and customers connect. Explore this interactive Commercial Innovation Timeline to learn more about ground-breaking commercial innovation.

Explore the Timeline

Register to your Monthly Veeva & U Webinars

Introducing the New Veeva CRM Desktop Experience
Thursday, 9 September
5:00 p.m. CET
Join us for the first webinar of our three-part series where we will introduce the Veeva CRM Desktop Experience and discuss how it drives greater agility and efficiency.
Veeva CRM 21R2: UI/UX Enhancements in Order Management
Tuesday, 21 September
11:00 a.m. CET
Join us as we run through the exciting changes to Veeva Order Management in the coming release. These enhancements are designed to increase order entry efficiency and enhance the user experience of using Veeva.
An Introduction to Approved Notes
Tuesday, 28 September
3:00 p.m. CET
Discover how to unleash the power of free text fields in a compliant way in your Veeva CRM through Veeva Approved Notes.
Greater Productivity with Lightning Functionality
Thursday, 14 October
5:00 p.m. CET
Join us for the second webinar of our three-part series as we explore the fundamentals of the Salesforce Lightning framework and showcase new capabilities to drive greater productivity.
Deliver Impactful Scientific Engagements with Veeva Medical Suite
Tuesday, 19 October
3:00 p.m. CET
Join us to learn how the Veeva Medical Suite can help achieve excellence in Field Medical activities.
Lightning Migration & Optimization Best Practices
Thursday, 4 November
4:00 p.m. CET
Join us for the final webinar of the series as we share the best practices learned from two Veeva customers who have recently made the transition to Lightning.
Best of Veeva & U 2021
Thursday, 2 December
3:00 p.m. CET
Explore product and feature highlights from 2021 that can deliver value and impact to your program.

Veeva & U Webinar Library

A Day in the Life of a Rep

Learn how the tools and capabilities available in multichannel Veeva CRM digitally enable your field force.

Learn More
The Journey to Successful Remote Engagement: Taking the Next Step

The stages of maturity for remote engagement and what tools and tactics can accelerate your progress.

Learn More
Operationalize your Multichannel Strategy with MCCP

Empower your field force to be more effective in executing your Multichannel Strategy.

Learn More
Getting Started with MyInsights Studio

Create custom visualizations without the need to write code, making MyInsights content creation more accessible and adaptable.

Learn More
Approved Email Best Practices

Learn how to best leverage the email channel combining the power of Vault and CRM to maximize your success rate and organization.

Learn More
Best Practice For Consent Capture

Explore how to successfully manage HCP consent within a hybrid digital era of remote and in person engagements.

Learn More
How to Drive Effective Remote Engagements and Adoption with Field Teams

Session in Spanish.

Learn More
How to Drive Effective Remote Engagements and Adoption with Field Teams

Session in French.

Learn More
How to Drive Effective Remote Engagements and Adoption with Field Teams

Allow your field force to adapt easily, being successful and compliant, and still meet the needs of HCPs.

Learn More
Multichannel CLM Best Practices

Gain the best from your multichannel content by effectively managing presentations from creation to consumption in the field.

Learn More
The Evolution of Remote Engagement

Learn how to accelerate remote engagement by using a greater mix of virtual channels and insights to drive next best action.

Learn More
Veeva CRM “Best of 2020”

Explore product and feature highlights from 2020 that can deliver value and impact to your program.

Learn More
New French Law “Anti-Cadeaux”

Learn how your regulatory and compliance processes are impacted and how Events Management can help you comply with new rules.

Learn More
Veeva View: The Future of Events

How Veeva is helping our customers to adapt to the new virtual events environment.

Learn More
Veeva Medical Suite driving tailored scientific engagement

Learn how Veeva Medical Suite brings together stakeholder engagement and medical insights.

Learn More
Veeva OpenData

Increase your team effectiveness through a streamlined Data Change Request process & see the latest OpenData innovations.

Learn More
Release Management Best Practice

Explore how good governance & effective release management can deliver ongoing value to your Veeva program.

Learn More
Territory Management 2.0 for Veeva CRM

Learn about the required steps to ensure a successful migration to TM 2.0 in Salesforce.

Learn More
Veeva CRM Releases

CRM is moving to a continuous delivery cycle, with 9 scheduled monthly releases including new features and maintenance items, along with 3 general releases.

Learn More
Intelligent Engagement in a Covid-19 World

Explore the Veeva options available to help you navigate digital remote engagement due to Covid-19.

Learn More
Commercial Cloud: Take Customer Engagement to the Next Level

From content creation in Vault PromoMats to personalized delivery in Veeva Multichannel CRM.

Learn More
20R1 CRM Enhancements

Learn about CRM enhancements as part of our 20R1 release.

Learn More
Maximizing and sustaining remote engagement

Explore management best practices, identify remote engagement metrics, and remote engagement strategies.

Learn More
20R1 CRM Enhancements (Spanish)

Learn about CRM enhancements as part of our 20R1 release.

Learn More
Optimizing Content For Veeva CRM Engage Meeting

Veeva CLM, Approved Email, and BEE Email Editor to help you deliver compliant online content.

Learn More
Getting Started with Veeva CRM Engage Meeting

Learn an overview and best practices with Veeva CRM Engage Meeting to support your teams scaling-up.

Learn More
20R1 Native Resolution for iPad

Learn how to be prepared to take advantage of the Nastive Resolution for iPads feature available in Veeva CRM 20R1.

Learn More
Veeva CRM’s New Lightning Experience

Discover how to harness the power of Salesforce Lightning with Veeva CRM to deliver the next-generation online user experience.

Learn More
19R3 CRM Deep Dive – English

Learn about the new features and enhancements being delivered as part of our 19R3 release.

Learn More
19R3 CRM Deep Dive – Spanish

Learn about the new features and enhancements being delivered as part of our 19R3 release.

Learn More
19R3 CRM Deep Dive – French

Learn about the new features and enhancements being delivered as part of our 19R3 release.

Learn More
CRM “Best of 2019”

Explore some of the product and feature highlights from 2019, that could have the most impact on your Commercial journey.

Learn More
Simple features adding value to end users

Learn how to improve your CRM with small and smart enhancements.

Learn More
Key Account Management – Action Items, Hierarchy

Discover how Multichannel Account Management in CRM can improve the Effectiveness / Efficiency of your teams.

Learn More
Align – Enabling Decision Support

How to reduce the administrative burden of alignments, allocate resources and enhance the rep experience.

Learn More
Engage Meeting

Simple, Integrated & Effective: Bringing remote engagement into your multichannel mix.

Learn More
Veeva CRM Evolution in Pharmacy Sales

Learn how Veeva CRM supports the pharmacy sales process, described through a day in the life of a sales rep.

Learn More
Sampling & Promotional Items28

Learn how to manage samples/promotional items allocation and distribution efficiently and in a compliant way.

Learn More
Back to Basics

Looking at how new ways to manage field activity in Veeva CRM can improve productivity and adoption.

Learn More
MyInsights

How Veeva CRM MyInsights delivers an effective way for field teams to better understand their territories.

Learn More
Deep Dive on OpenData

Deep Dive session where we will show the integrated process between Veeva CRM and Veeva OpenData.

Learn More
Multichannel CRM Adoption

Learn how to assess how well your teams are using Veeva CRM in order to optimise use and improve performance.

Learn More
Multichannel CRM
“Best of 2018”

Explore some of the product and feature highlights from 2018, that could have the most impact on your Commercial journey.

Learn More
Veeva CRM Suggestions

Make recommendations on the next best action and right channel for the next customer interaction.

Learn More
Account Timeline

Facilitate call planning by showing all historical account activities in one view.

Learn More
Multichannel Cycle Plans

Improve visibility on which channel activity provides the most value for your targets.

Learn More
Account-based Selling ​

Improve account-based selling by enabling collaborative planning and execution across sales teams.

Learn More
Consent Management

Learn how to innovate multichannel consent with Veeva CRM to operate in a compliant way.

Learn More
Approved Email

Deliver personalized content without the regulatory risk of traditional email.

Learn More
Veeva CLM

Create more meaningful interactions with engaging, fully-optimized content.

Learn More
CRM & Data

Find out how quality customer data integrated with Veeva CRM improves your rep productivity and CRM adoption.

Learn More
Align

Create faster alignments, deliver end-to-end multichannel cycle plans, and provide rep feedback directly from Veeva CRM.

Learn More
Veeva CRM Engage Meeting

Provide your teams with the insights they need to make informed decisions with fully customized reports and dashboards.

Learn More
Veeva CRM KAM

Manage strategic accounts with account-focused plans within a single, collaborative framework.

Learn More
Launch Excellence

Discover how to leverage Veeva functionality to successfully launch a new product or indication.

Learn More
Veeva CRM Events Management

Plan and execute events with control and visibility of all speakers, attendees, activities, and spend.

Learn More
Veeva CRM Sunrise

The new User Interface with improved usability, adaptive design and actionable information.

Learn More
Data-Centricity in a post-GDPR world

Learn how to manage your data in a compliant way, now that the GDPR is in force.

Learn More
Align & MCCP

Learn how to support multichannel go-to-market strategies with a more flexible and agile approach for field execution.

Learn More
Field Mobility

Learn how Veeva’s field mobility applications enhance customer experience and field productivity.

Learn More
Surveys

How to Improve the gathering of key data by using Veeva CRM’s innovative Survey functionality.

Learn More

How-to Videos

Check out these short videos to get some tips & tricks and better leverage key features of your Veeva CRM system.

HOW TO USE
ACCOUNT TIMELINE?
Watch Now
HOW TO CREATE
VIEWS AND LISTS?
Watch Now
HOW TO SCHEDULE
A CALL?
Watch Now
HOW TO USE TERRITORY
MYINSIGHTS REPORT?
Watch Now
HOW TO CREATE
A CALL REPORT?
Watch Now
HOW TO CREATE CUSTOM
PRESENTATIONS?
Watch Now
HOW TO USE
TASKS?
Watch Now
HOW TO USE
CALL OBJECTIVES?
Watch Now
HOW TO USE
MAPS?
Watch Now

Veeva CRM Innovation Guides


VEEVA CRM SUNRISE UI INNOVATION GUIDE

With the new adaptive Sunrise UI, Veeva CRM users have the functionality they need across devices, including smartphones, tablets, and desktops. Read Now.


VEEVA CRM MYINSIGHTS

Learn how Veeva CRM MyInsights can help you turn customer data into tailored insights at the point of planning and decision-making, driving better execution. Read Now.


VEEVA CRM APPROVED EMAIL

Veeva CRM Approved Email enables you to send tailored, approved content to extend your personalized interactions with customers, directly from Veeva CRM. Read Now.


VEEVA CRM SUGGESTIONS

Veeva CRM Suggestions provides field teams with smart recommendations for better and more tailored engagements with healthcare providers. Read Now.


CRM INNOVATION GUIDE: TIMELINE VIEW

Learn how the Timeline View for Veeva CRM provides an intuitive, 360-degree view of HCP interactions.Read Now.


CRM INNOVATION GUIDE: VEEVA CRM MYINSIGHTS FOR MEDICAL AFFAIRS

Learn how CRM MyInsights for Medical Affairs provides tailored insights directly in Veeva Medical CRM.Read Now.

Best of CRM 2020