Discover New Features and Enhancements

Deliver superior digital customer experiences with Veeva’s recent innovations on customer engagement, content management, and customer reference data.

View the Product Support Portal to get a deeper dive into release notes and information.

*Including Veeva CLM, Veeva CRM Approved Email, Veeva CRM Engage for Events, Veeva CRM Engage for Portals, Veeva CRM Engage Meeting, Veeva CRM Events Management, Veeva CRM MyInsights, Veeva Medical CRM

Release Cycle: Monthly

Latest Release Highlights

21R3.1
Production Date: 6 January 2022
Sandbox Date: 13 January 2022

Watch the 21R3.1 Release Deep Dive video to learn about new features in this release.

Key enhancements include:

  • Salesforce postponed the timeline to activate Multi-factor Authentication (MFA) to Q2/2023
  • Changes in Veeva CRM Windows Desktop support from 22R1 (April 2022)
  • Ensuring you’re using the right version of Salesforce Data Loader (Dec 2021 version or older) due to vulnerability to Apache Log4j
  • Note: No features were added in this release

Release Cycle: Quarterly

Latest Release Highlights

21R3
Production Date: 9 December 2021
Sandbox Date: 16 December 2021

Watch the 21R3 Release Deep Dive video to learn about new features in this release.

Key enhancements include:

  • Redesigned Manager-level Territory Feedback: Allows quick reviews of territory feedback from reps with a clear summary of changes and one-click approvals of entire territories or districts
  • Model Settings in Veeva Align: Gives admins the ability to model settings and control functionality in modeling records like projects or field forces before publishing them, enabling greater flexibility
  • Support for CRM Standard Metrics: Easily transition to CRM Standard Metrics through the ability to populate user country and user type directly from Veeva Align.

Release Cycle: Quarterly

Latest Release Highlights

21R3
Production Date: 3 December 2021
Sandbox Date: 1 November 2021

  • Scale with ease by creating global and local module libraries: Building on momentum with modular content, the Hierarchical Copy feature enables you to localize a module by making a deep copy of a content modular object record.

Release Cycle: Triannual

Latest Release Highlights

21R3
Production Date: 20 December 2021

Watch the OpenData 21R3 Deep Dive video to learn more about new features in this release.

Highlights include:

  • Regional Expansion
  • HCP Email Data
  • Geocodes
  • HCP Professional Title Alignment
  • Country specific capabilities

* Including Veeva Medical CRM, Veeva Vault MedComms, Veeva Link

Release Cycle: Quarterly

Latest Release Highlights

21R2

  • Veeva CRM Lightning Business App for field medical users: Find and understand stakeholders and capture deep medical insights.
  • CRM Desktop App: Enhancing the desktop app to make it easier for field medical to find, assemble, present, and share content from the CLM library on their desktop and during a remote meeting.
  • Enhanced Veeva Vault MedComms integration: Make it easier for field medical teams to find content in the CRM Desktop App.
  • Veeva Link-CRM integration: Veeva Link is now available for 12 therapeutic areas and is seamlessly embedded within Veeva CRM.

Release Cycle: Quarterly

Latest Release Highlights

21R3

  • Quickly and accurately capture all the important details of a medical information request in one place: This new and simplified process within the Medical Inquiry User Interface reduces the number of clicks and increases flexibility, allowing you to focus on key information during case intake.
  • Consistent user experience, greater traceability, and quicker responses: With Automated Email Intake, medical inquiries received via email will automatically be drafted as a case and pre-populate most details.