{"id":75925,"date":"2024-02-21T13:00:04","date_gmt":"2024-02-21T12:00:04","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?post_type=customer-stories&#038;p=75925"},"modified":"2026-08-20T16:34:59","modified_gmt":"2026-08-20T14:34:59","slug":"bayer-lessons-learned-for-digital-trials","status":"publish","type":"customer-stories","link":"https:\/\/www.veeva.com\/eu\/customer-stories\/bayer-lessons-learned-for-digital-trials\/","title":{"rendered":"Bayer"},"content":{"rendered":"<p>\nThere is ongoing momentum for the industry\u2019s shift toward digital clinical trials. Although many organizations are considering that transition a long-term goal.\n<\/p>\n<p>\nOrganizations can apply early lessons learned to facilitate more streamlined study start-up and clinical trial<br \/>\nmethodology. Amy Kisken, senior director for study startup at Bayer, shared four ways that<br \/>\nsponsors and contract research organizations (CROs) can be more nimble and accelerate their development<br \/>\nprograms.\n<\/p>\n<p><img decoding=\"async\" class=\"img-responsive m-auto hidden-xs\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2022\/01\/Streamlining-Clinical-Study.png\" \/><\/p>\n<h2>Facilitate change management discussions<\/h2>\n<p>\nCompanies have learned that change management cannot be an afterthought, particularly as they\u2019ve<br \/>\nimplemented digital methodologies. Clinical trials have seen three seismic shifts within the past two decades,<br \/>\naccording to Kisken, and some organizations have been caught off-guard.\n<\/p>\n<p>\nFirst came the transition from paper-based methods to electronic data capture. The second big shift, still in its<br \/>\nearly stages, is the use of risk-based monitoring, which has yet to be optimized and standardized throughout<br \/>\nthe industry. The third and perhaps most paradigm-shifting change has been the industry\u2019s adoption of<br \/>\ndecentralized clinical trials.\n<\/p>\n<p>\nCompanies can adjust to these shifts with thorough change management and by facilitating deep-dive<br \/>\ndiscussions. By using scenario-based questions they can assess concerns, identify processes to address them,<br \/>\nand align stakeholders with new processes.\n<\/p>\n<p>\nFor example, some organizations were uncomfortable that clinical research associates (CRAs) would not be<br \/>\non-site. Kisken noted that, if the concern was around data, they could communicate about<br \/>\ntheir layered data review, implement a central data review team, or start targeted medical monitoring. If the<br \/>\nconcern was around site relationships, they could implement video calls and virtual tours.\n<\/p>\n<p>\n\u201cAsking these types of what-if questions can really help individuals identify self-imposed obstacles to adapting<br \/>\nto this new reality,\u201d Kisken said.\n<\/p>\n<h2>Reassess processes and SOPs<\/h2>\n<p>\nCompanies also learned they need to reassess their study-related processes and basic procedures.\n<\/p>\n<p>\nFor example, some had already transitioned to virtual site selection, but their site initiation process still involved<br \/>\nan on-site component. As a result, they had to adapt those activities that were normally conducted in-person to<br \/>\na virtual environment and modify visit reports to ensure that any activities conducted remotely would be<br \/>\ndocumented appropriately.\n<\/p>\n<p>\nAs Kisken pointed out, building flexibility into an SOP equips companies to respond to change and remain<br \/>\ncompliant. Along with SOPs, documentation requirements must be reviewed to ensure the faithful capture of all<br \/>\ndata, including digital data. In one example Kisken relayed, Bayer discovered a study template had not allotted<br \/>\nsufficient space for the advanced digital signature. Although this was a minor detail, it caused significant issues<br \/>\nand led to important process revisions.\n<\/p>\n<blockquote><p>&#8220;Building flexibility into an SOP equips companies to respond to change and remain compliant.&#8221;<br \/>\n<span>Amy Kisken, Senior Director for Study Startup, Bayer<\/span>\n<\/p><\/blockquote>\n<p>\nOnly when teams went back and examined the rationale for these signatures did they realize that several of them<br \/>\nwere not even legally required. The problem disappeared \u2013 and this may be the case for other clinical trial<br \/>\nprocesses.\n<\/p>\n<h2>Consider system validation and vendor qualification<\/h2>\n<p>Challenges remain, however. A risk-based approach to validation still requires documentation, even when it is in<br \/>\nelectronic form, and not all study team members will be familiar with computer system validation requirements<br \/>\nand related processes.\n<\/p>\n<p>\nRaising organizational awareness about system development, and building out from that knowledge, will be<br \/>\ncrucial to preventing delays and ensuring that study teams are prepared during trial start-up. Another point to<br \/>\nremember is that new technologies will result in the need to qualify new vendors, and teams will need to assess<br \/>\nthese needs and budget time for them.\n<\/p>\n<p><at-a-glance class=\"blue\"><\/p>\n<h3>Platform Benefits<\/h3>\n<ul>\n<li> Reduce time spent on qualification and validation<\/li>\n<li> Simplify the user experience<\/li>\n<li> Improve operations<\/li>\n<\/ul>\n<p><\/at-a-glance><\/p>\n<p>\nBy selecting platform solutions, Kisken noted, companies can reduce<br \/>\nthe amount of time they spend on qualification and validation and improve<br \/>\nthe user training experience by reducing the number of interfaces they<br \/>\nneed to be trained on.\n<\/p>\n<p>\nThe right technology solution can also improve ongoing operations.<br \/>\nFor example, during the first year of the COVID-19 pandemic, companies struggled<br \/>\nto maintain even a basic level of oversight over various study countries<br \/>\nand sites, particularly when pandemic waves affected different regions<br \/>\nof the world at different times and severity levels. Even the simple task<br \/>\nof knowing which sites were seeing patients and which sites were still<br \/>\nrecruiting them was extremely difficult to handle with paper-based<br \/>\nrecords. Cloud-based systems allow granular data to be tracked so<br \/>\nthat teams can predict roadblocks, even during planning stages.\n<\/p>\n<h2>Plan and invest in training<\/h2>\n<p>\nAs companies assess what they learned, there is real momentum for the industry to push forward with new<br \/>\nprocesses and technologies and maintain the efficiencies gained during the pandemic.\n<\/p>\n<p>\nRobust change management practices, and improvements in training and skill building, will be critical to<br \/>\nadvancing digital clinical development. Senior management and stakeholders put digitization plans into action<br \/>\nalongside robust technologies to reduce investment costs and implementation timeframes.\n<\/p>\n<hr>\n<p>\nThe next few years promise to be exciting times in clinical development, and the industry faces vast<br \/>\nopportunities. However, the rules, tools, and processes required for successful digital clinical trials are in flux<br \/>\nand will remain that way for some time to come.\n<\/p>\n<p>\nIn the end, it is up to clinical trial sponsors to take full advantage of these opportunities by planning their digital<br \/>\nstrategies, and educating workers, not just in the \u201cunit operations\u201d of digital clinical development, but on the<br \/>\nwealth of benefits it offers them and the patients they serve.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bayer shares four ways that sponsors and CROs can be more nimble and accelerate their development programs.<\/p>\n","protected":false},"featured_media":66773,"parent":0,"template":"","product-link-list":[],"class_list":["post-75925","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Bayer shares four ways that sponsors and CROs can be more nimble and accelerate their development programs.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.veeva.com\/eu\/customer-stories\/bayer-lessons-learned-for-digital-trials\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Veeva Systems Europe\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Bayer: Lessons Learned for Digital Trials | Veeva Systems Europe\" \/>\n\t\t<meta property=\"og:description\" content=\"Bayer shares four ways that sponsors and CROs can be more nimble and accelerate their development programs.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/www.veeva.com\/eu\/customer-stories\/bayer-lessons-learned-for-digital-trials\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2021\/11\/Bayer_SSI-Case-Study_v1_FB-LinkedIn.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2021\/11\/Bayer_SSI-Case-Study_v1_FB-LinkedIn.png\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2024-02-21T12:00:04+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-08-20T14:34:59+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Bayer: Lessons Learned for Digital Trials | Veeva Systems Europe\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Bayer shares four ways that sponsors and CROs can be more nimble and accelerate their development programs.\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/08\/web-default-featured-image-1200x630-2@2x.jpg\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.veeva.com\\\/eu\\\/customer-stories\\\/bayer-lessons-learned-for-digital-trials\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.veeva.com\\\/eu#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.veeva.com\\\/eu\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.veeva.com\\\/eu\\\/customer-stories\\\/#listItem\",\"name\":\"C. 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