{"id":79931,"date":"2024-10-24T16:18:07","date_gmt":"2024-10-24T14:18:07","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?page_id=79931"},"modified":"2025-02-25T10:36:31","modified_gmt":"2025-02-25T09:36:31","slug":"response-automation","status":"publish","type":"page","link":"https:\/\/www.veeva.com\/eu\/products\/vault-medical\/veeva-medinquiry\/response-automation\/","title":{"rendered":"Response Automation"},"content":{"rendered":"

<\/p>\n
\n

<\/p>\n

\n
\n
\n
Veeva MedInquiry<\/h6>\n

Response Automation<\/h1>\n

Quickly and confidently respond to medical information requests at the point of need.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n

\n\t<\/p>\n
\n
Measuring the impact of medical affairs: A data-driven, modular approach<\/h6>\n

\t\t\t
\n\t\t\t\t\"\"
\n\t\t\t<\/span>
\n\t\t\t
\n\t\t\t\tRead More<\/span>
\n\t\t\t\t<\/span>
\n\t\t\t<\/span>\n\t\t<\/div>\n

\t<\/a>
\n<\/section>\n

\n
\n
\n
\n
Overview<\/h6>\n

Enabling response automation in Veeva MedInquiry<\/h3>\n
\n\t\t\t\t\tDownload Product Sheet<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n
\n
\n\t\t\t\t\t\"\"\n\t\t\t\t<\/div>\n<\/p><\/div>\n
\n
\n
\n
Improved efficiency<\/h6>\n<\/p><\/div>\n
\n

Fewer clicks and faster response times for med info teams.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
Actionable insights <\/h6>\n<\/p><\/div>\n
\n

Reports and dashboards to unlock deeper analysis of key trends.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
Better outcomes<\/h6>\n<\/p><\/div>\n
\n

Accurate, consistent information to support HCP decision-making. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n

<\/p>\n

\n
\n
Key Features<\/h6>\n

Fast, Consistent Inquiry Response<\/h3>\n

Learn how to manage FAQs and Standard Responses in a way that enables response automation and insight generation.<\/p>\n<\/p><\/div>\n

\n
\n
<\/div>\n
Frequently Asked Questions<\/h5>\n

Create, review, and approve a library of questions frequently asked by HCPs and patients.\u00a0<\/p>\n<\/p><\/div>\n

\n
<\/div>\n
Standard Responses<\/h5>\n

Construct standard, pre-prepared answers to FAQs, including email templates and a package of approved documents.<\/p>\n<\/p><\/div>\n

\n
<\/div>\n
Suggested Responses<\/h5>\n

Automatically detect FAQs from inbound inquiries and suggest their corresponding standard response.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
\n
\n
\n
\n
<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
<\/div>\n<\/p><\/div>\n
\n
\n
Sub Video Nav, Dark<\/h5>\n<\/p><\/div>\n
\n <\/div>\n
\n View All Videos <\/a>\n <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n

<\/p>\n

\n
\n
\n
\n <\/p>\n
<\/div>\n

<\/p>\n

\n <\/p>\n
\n
\n
\n

\u201cThe less time we spend doing things manually, the faster we can get information directly to the HCPs.\u201d<\/p>\n<\/p><\/div>\n

\n
\n \"\"\n <\/div>\n
Janis Witzleb<\/h5>\n
\u00a0Director of Commercial Enablement, Medical Affairs<\/h6>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n
\n
\n
\n
Resources<\/h6>\n

Explore and Learn<\/h3>\n<\/p><\/div>\n
\n\t\t\t
Read blog<\/h6>
CSL Behring: The Impact of Automation in Medical Information<\/h5><\/div>
\"\"<\/div><\/a><\/p>\n
Join Veeva Connect <\/h6>
Join the community for information on new features and enhancements<\/h5><\/div>
\"\"<\/div><\/a>\n
Read release notes <\/h6>
Get in-depth knowledge on configuring core capabilities<\/h5><\/div>
\"\"<\/div><\/a><\/div>\n<\/p><\/div>\n<\/section>\n
\n
\n

Interested in learning more?<\/h3>\n
\n\t\t\tContact Us<\/a>
\n\t\t\tDownload Product Sheet<\/a>\n\t\t<\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n

<\/main><\/p>\n","protected":false},"excerpt":{"rendered":"

Quickly and confidently respond to medical information requests at the point of need.<\/p>\n","protected":false},"author":42,"featured_media":0,"parent":72102,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/veeva-2024.full-page.php","meta":{"footnotes":""},"coauthors":[],"class_list":["post-79931","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/pages\/79931"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/comments?post=79931"}],"version-history":[{"count":10,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/pages\/79931\/revisions"}],"predecessor-version":[{"id":82437,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/pages\/79931\/revisions\/82437"}],"up":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/pages\/72102"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=79931"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/coauthors?post=79931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}