{"id":94745,"date":"2026-02-24T19:37:02","date_gmt":"2026-02-24T18:37:02","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?page_id=94745"},"modified":"2026-08-21T19:24:33","modified_gmt":"2026-08-21T17:24:33","slug":"patient-crm","status":"publish","type":"page","link":"https:\/\/www.veeva.com\/eu\/products\/crm-suite\/patient-crm\/","title":{"rendered":"Vault Patient CRM | Life-Sciences Specific Patient Services Platform"},"content":{"rendered":"<p><main class=\"veeva-2024\"><\/p>\n<div id=\"simple-product\">\n<section class=\"hero-left-aligned hero-left-aligned--product\">\n<div class=\"hero-left-aligned__wrapper container\">\n<div class=\"copy-container container copy-container--left\">\n<h2>Veeva Vault Patient CRM<\/h2>\n<h1>Simplified Patient Support, Improved Outcomes<\/h1>\n<p>\nPatient CRM is an application to enable patient services teams with patient journey navigation, engagement channels, and content management capabilities.\n<\/p>\n<p>\nBuilt on the Vault platform, Patient CRM leverages proven deep functionality to now focus on patient services and engagement.\n<\/p>\n<p>\nHIPAA-compliant security features protect patient data and manage consent while enabling cross-team collaboration.\n<\/p>\n<h6>\n\t\t\t\t<span><span>Announced<\/span> 2024<\/span><br \/>\n\t\t\t\t<span><span>Status<\/span> Early<\/span><br \/>\n                                <span><span>Customers<\/span> 1-10<\/span><\/p>\n<\/h6>\n<div class=\"copy-container__buttons\">\n\t\t\t\t<a style=\"font-size: 16px;text-decoration:underline\" class=\"button-secondary button-secondary--black\" href=\"\/wp-content\/uploads\/2023\/07\/Veeva-Product-Sheet-CRM-Suite.pdf?1\" target=\"_blank\" rel=\"noopener\"><br \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/themes\/veeva2015\/assets\/svg\/icons\/btn-download--black.svg\" alt=\"\"> <span>Download Product Sheet<\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"hero-left-aligned__image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2026\/05\/product-detail-hero-2000x1128-1.png\" alt=\"Veeva Vault Patient CRM\">\n\t\t<\/div>\n<\/p><\/div>\n<\/section>\n<div class=\"blended-bg\">\n<section class=\"video-player-stacked video-player-stacked--dark\">\n<div class=\"container copy-container copy-container--center copy-container--eyebrow-gradient\">\n<h6>Why Patient CRM<\/h6>\n<h3>Better Patient Support and Engagement<\/h3>\n<\/p><\/div>\n<div class=\"video-player-stacked__stats container\" style=\"margin-bottom:30px\">\n<div class=\"statistic-4-up-wrapper\">\n<div class=\"sidebar-info-box sidebar-info-box--text sidebar-info-box--light\">\n<h4>Simplify Patient Journey Navigation<\/h4>\n<p>Manage every meaningful aspect of a patient&#8217;s treatment journey within a single, simple to use interface.<\/p>\n<\/div>\n<div class=\"sidebar-info-box sidebar-info-box--text sidebar-info-box--light\">\n<h4>Elevate Care Coordination<\/h4>\n<p>Enhance collaboration between cross-teams through native, compliant channels and a unified workspace.<\/p>\n<\/div>\n<div class=\"sidebar-info-box sidebar-info-box--text sidebar-info-box--light\">\n<h4>Compliantly Improve Patient Outcomes<\/h4>\n<p>Confidently support patients and manage their data with an industry-specific platform built to protect PHI\/PII.<\/p>\n<\/div>\n<div class=\"sidebar-info-box sidebar-info-box--text sidebar-info-box--light\">\n<h4>Speed Services to Patients<\/h4>\n<p>Accelerate patient services processes with a connected platform, purpose-built for life sciences.<\/p>\n<\/div><\/div>\n<div class=\"copy-container container copy-container--center\" style=\"margin-top:30px;margin-bottom:40px;\">\n<div class=\"copy-container__buttons\">\n    \t\t\t\t<a class=\"button-primary button-outline--white\" href=\"https:\/\/www.veeva.com\/eu\/resources\/patient-crm-features-brief\/\" target=\"_self\" rel=\"noopener\">View Patient CRM Features<\/a><br class=\"d-block d-sm-none\">\n    \t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"video-player-stacked__video container\">\n\t<script>\n\t\t\twindow._wq = window._wq || [];\n\t\t\t_wq.push({\n\t\t\t  id: \"8g2j32ilo5\",\n\t\t\t  options: {\n\t\t\t\tplugin: {\n\t\t\t\t  \"captions\": {\n\t\t\t\t\tonByDefault: false\n\t\t\t\t  }\n\t\t\t\t}\n\t\t\t  }\n\t\t\t});\n\t\t\t<\/script><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/8g2j32ilo5.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_8g2j32ilo5 videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/8g2j32ilo5\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div>\n\t<\/div>\n<\/section><\/div>\n<p>\t\t<!-- Logo Wall Start &#x2705; --><\/p>\n<p>\t\t<!-- Quotes Start &#x2705; --><\/p>\n<section class=\"quote-tabs quote-tabs--light \">\n<div class=\"quote-tabs__content\">\n<div class=\"container\">\n<div class=\"carousel slide carousel-fade\">\n<div class=\"carousel-indicators\"><\/div>\n<div class=\"carousel-inner\">\n\t\t\t\t\t\t\t<!-- [1-6x] --><\/p>\n<div class=\"carousel-item\">\n<div class=\"quote-card quote-card-single\">\n<div class=\"quote-card__quote-wrapper\">\n<p>\u201cWith Vault Patient CRM, we have a unified patient support ecosystem to support physicians, patients, families, and caregivers throughout the entire patient journey.\u201d<\/p>\n<div class=\"quote-card__person-info-text\">\n<h5>Tom D&#8217;Amato, Senior Director, Patient Services and Patient Advocacy<\/h5>\n<h6>Immedica<\/h6>\n<\/p><\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button-outline button-outline--black\" href=\"https:\/\/www.veeva.com\/eu\/customer-stories\/immedica-transforming-the-patient-experience-with-vault-patient-crm\/\" target=\"_self\" rel=\"noopener\">Watch Video<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"carousel-item\">\n<div class=\"quote-card quote-card-single\">\n<div class=\"quote-card__quote-wrapper\">\n<p>\u201cWith Vault Patient CRM we built a world-class patient service program that fit the needs of the rare disease patients we serve.\u201d<\/p>\n<div class=\"quote-card__person-info-text\">\n<h5>Joseph Auci, Vice President, Market Access<\/h5>\n<h6>Immedica<\/h6>\n<\/p><\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button-outline button-outline--black\" href=\"https:\/\/www.veeva.com\/eu\/customer-stories\/immedica-transforming-the-patient-experience-with-vault-patient-crm\/\" target=\"_self\" rel=\"noopener\">Watch Video<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"carousel-item\">\n<div class=\"quote-card quote-card-single\">\n<div class=\"quote-card__quote-wrapper\">\n<p>\u201cPatient CRM fills a gap in current industry solutions, PSP teams can now have a unified, easy-to-use, and compliant way to speed their important work supporting patients.\u201d<\/p>\n<div class=\"quote-card__person-info-text\">\n<h5>Matt Farrell, President, Commercial Cloud<\/h5>\n<h6>Veeva<\/h6>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- Resources Start &#x2705; --><\/p>\n<section class=\"resource-block-cards resource-block-cards--light\" id=\"resource-block-0\">\n<div class=\"container\">\n<div class=\"copy-container copy-container--center copy-container--eyebrow-gradient\">\n<h6>Resources<\/h6>\n<h3>Explore and Learn<\/h3>\n<\/p><\/div>\n<div class=\"resource-block__cards resource-block__cards--gridded resource-block__cards--gridded-3-up\">\n<a id=\"\" class=\"resource-card resource-card--light\" href=\"https:\/\/www.veeva.com\/eu\/resources\/patient-crm-features-brief\/\" target=\"_self\" rel=\"noopener\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Read Features Brief<\/h6>\n<h5>Patient CRM Features Brief<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2025\/11\/resource-tile-veeva-vault-patient-crm-logo_340x240.png\" alt=\"\"><\/div>\n<p><\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t<a id=\"\" class=\"resource-card resource-card--light\" href=\"https:\/\/www.veeva.com\/eu\/customer-stories\/immedica-transforming-the-patient-experience-with-vault-patient-crm\/\" target=\"_blank\" rel=\"noopener\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Watch Video<\/h6>\n<h5>Transforming the Patient Experience with Patient CRM<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2026\/08\/resource-tile-immedica-pharma-transforming-the-patient-experience-340x240-2.png\" alt=\"\"><\/div>\n<p><\/a><\/p>\n<p><a id=\"\" class=\"resource-card resource-card--light\" href=\"https:\/\/www.veeva.com\/eu\/resources\/simplifying-the-patient-journey\/\" target=\"_blank\" rel=\"noopener\"><\/p>\n<div class=\"resource-card__text\">\n<h6>Watch Video<\/h6>\n<h5>Simplifying the Patient Journey<br \/>\n<\/h5>\n<\/div>\n<div class=\"resource-card__media\"><img decoding=\"async\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/08\/resource-tile-veeva-vault-patient-crm-simplifying-the-patient-journey-340x240-1@2x.png\" alt=\"\"><\/div>\n<p><\/a><\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"hero-contained hero-contained--gradient hero-contained--footer-fix\">\n<div class=\"container copy-container copy-container--center\">\n<h3>Interested in learning more?<\/h3>\n<div class=\"copy-container__buttons\">\n\t\t\t\t\t<a class=\"button-primary button-primary--gradient\" href=\"\/eu\/contact-us\/\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><br \/>\n\t\t\t\t\t<a class=\"button-tertiary button-tertiary--white\" href=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2025\/08\/Veeva-Vault-CRM-Suite-Product-Sheet.pdf\" target=\"_blank\" rel=\"noopener\">Download Product Sheet<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<\/section><\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Patient CRM is an application to enable patient services teams with patient journey navigation, engagement channels, and content management 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