{"id":11455,"date":"2015-12-03T07:00:22","date_gmt":"2015-12-03T06:00:22","guid":{"rendered":"http:\/\/www.veeva.com\/eu\/?post_type=resources&#038;p=11455"},"modified":"2026-08-06T23:51:48","modified_gmt":"2026-08-06T21:51:48","slug":"align-product-brief","status":"publish","type":"resources","link":"https:\/\/www.veeva.com\/eu\/resources\/align-product-brief\/","title":{"rendered":"Veeva Vault CRM Align Features Brief"},"content":{"rendered":"<style>\n.veeva-2024 .fa-ul li p {\n  margin-top: 5px;\n}\n.veeva-2024 .content-block .fa-check-circle {\n  color: #f7981d;\n  font-weight: 400;\n  font-size: 20px;\n}\n@media (min-width: 768px) {\n  .veeva-2024 .hero-centered {\n    padding: 100px 0;\n  }\n}\n@media (min-width: 992px) {\n  .veeva-2024 .content-block {\n    margin-top: 6rem;\n  }\n}\n.veeva-2024 .content-block__sidebar {\n  display: none;\n}\n<\/style>\n<p><img decoding=\"async\" class=\"img-right d-none d-lg-block\" alt=\"\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2015\/06\/Veeva-Align-FB-Img-1.png\"><\/p>\n<h2>Achieve the Right Alignments, Faster<\/h2>\n<p>Veeva Vault CRM Align enables simplified field force management, reducing the time and complexity of field planning and optimizing field deployment.<\/p>\n<p>The unified architecture between Veeva Vault CRM and Vault CRM Align centralizes and connects field planning with field execution and enables more dynamic commercial operations.<\/p>\n<p>Align users can create alignments in days instead of weeks, efficiently reallocate roster members, target the right customers with the most effective channels, and gather field feedback directly from Vault CRM.<\/p>\n<h3 style=\"color:orange\">Align benefits<\/h3>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Simpler field planning workflows and architecture:<\/strong> Align eliminates manual and inefficient data processing and exchange steps (e.g., data uploads and downloads) and ensures that alignments and call plans are always built using the latest customer information. This is because Align is built inside of Vault CRM and they share a customer data model. Simplify your IT architecture by removing custom integrations and the need to administer an independent field planning solution.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Empowered in-house operations:<\/strong> Align is a product-first offering intended to be fully operated by customers without required accompanying services. Take ownership of field planning processes to improve transparency and reliability while reducing services-driven errors and delays. Process flexibility allows you to easily tailor alignments to the needs of distinct field teams, therapeutic areas, and geographies.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>More seamless user experience: <\/strong>Align brings automation, consistency, and agility to field planning processes through its sophisticated rules engine. Modeling enables scenario planning and the scheduling of changes to optimize field deployment. Field users can efficiently provide their feedback directly from the Vault CRM app on their iPads, so they can spend more time engaging with customers and less on troubleshooting.<\/p>\n<\/li>\n<\/ul>\n<div class=\"leading-quote leading-quote--inline leading-quote--inline-in-content\">\n<div class=\"leading-quote__inner\">\n<p>&#8220;Align is <class style=\"color:orange\">10 times faster<\/class> than our previous solution. We have more confidence in how we allocate our salespeople against products and territories.&#8221;<\/p>\n<div class=\"content-leading-quote__author\">\n<h6>&#8211; Ian Knowlton, Senior Director, Commercial Operations, Astellas<\/h6>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<h3 style=\"color:orange\">Key features, by capability area<\/h3>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Roster Management <\/strong><\/p>\n<ul>\n<li>Roster assignment and on\/off-boarding<\/li>\n<li>Vacancy management (vacation, LOA, temporary coverages)<\/li>\n<li>CRM user provisioning (content access,permission sets, public groups, Events, Engage, Outlook integration, etc.)<\/li>\n<li>Workday integration<\/li>\n<\/ul>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Territory Management <\/strong><\/p>\n<ul>\n<li>Territory hierarchies<\/li>\n<li>Alignments definition: zips\/bricks, customers, field members, products, targets, content<\/li>\n<li>Territory map views for swift realignments<\/li>\n<li>Zip-to-Terr adjustments<\/li>\n<li>Territory mirroring<\/li>\n<\/ul>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Multichannel Engagement Plans<\/strong><\/p>\n<ul>\n<li>Automated target identification via rules engine<\/li>\n<li>Territory capacity calculations and utilization thresholds<\/li>\n<li>Multichannel call plans, with as simple or complex of rules as desired<\/li>\n<li>Options to include goals for Vault CRM Events, Vault CRM Approved Email, or custom channel activities<\/li>\n<\/ul>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Integrated Territory Feedback<\/strong><\/p>\n<ul>\n<li>Rep feedback on account alignments, targets, and engagement channels and frequency<\/li>\n<li>Feedback provided directly in the CRM app to avoid spreadsheets and rep training on new apps<\/li>\n<li>Customizable feedback reasons and guardrails<\/li>\n<li>Manager review and approval workflows<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 style=\"color:orange\">Key application features<\/h3>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>Seamless integrations with Veeva and Vault CRM<\/p>\n<ul>\n<li>Alignments built on the latest data from CRM<\/li>\n<li>Scheduled data loads into CRM from Align<\/li>\n<\/ul>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>Robust rules engine to automate workflowsand schedule changes<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>Additional out-of-the-box integrations with Veeva Territory Designer and incentive compensation partner offerings<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>Reporting and data extracts<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>Source of truth for past, present, and future alignments records<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>Customizable dashboards and map visualizations<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>Alignment modeling and comparisons<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>API access<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p>Audit trails<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The traditional way of aligning commercial teams has not kept pace with the rapidly 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