{"id":23530,"date":"2019-05-14T12:02:21","date_gmt":"2019-05-14T10:02:21","guid":{"rendered":"http:\/\/www.veeva.com\/eu\/?post_type=resources&p=23530"},"modified":"2026-05-07T16:22:25","modified_gmt":"2026-05-07T14:22:25","slug":"advanced-intelligence-in-veeva-commercial-cloud-applications-powers-next-generation-customer-engagement","status":"publish","type":"resources","link":"https:\/\/www.veeva.com\/eu\/resources\/advanced-intelligence-in-veeva-commercial-cloud-applications-powers-next-generation-customer-engagement\/","title":{"rendered":"Advanced Intelligence in Veeva Commercial Cloud Applications Powers Next-Generation Customer Engagement"},"content":{"rendered":"

Al-driven applications enable a new era of intelligent engagement<\/em><\/p>\n

BARCELONA, Spain \u2014 May 14, 2019 \u2014 <\/strong> Veeva Systems<\/a> (NYSE: VEEV) today announced new capabilities in Veeva Commercial Cloud<\/a> to accelerate the industry\u2019s move to intelligent customer engagement. With embedded intelligence in Veeva CRM<\/a> and Veeva Vault PromoMats<\/a>, Veeva is delivering sophisticated AI-driven applications so companies can engage more efficiently and effectively with customers.<\/p>\n

Veeva Commercial Cloud unifies customer engagement with multichannel Veeva CRM<\/a>; the right content and customer data with Veeva Vault PromoMats and Veeva OpenData<\/a>; and a next-generation commercial data warehouse with Veeva Nitro<\/a>.<\/p>\n

We are committed to helping the industry drive the most efficient and effective customer engagement with the right commercial foundation powered by AI,\u201d said David Logue, senior vice president of commercial strategy at Veeva Europe. \u201cVeeva Commercial Cloud helps companies advance their commercial strategies and drive smarter, compliant interactions with the right customers in the right channels.\u201d<\/p>\n

Intelligent capabilities and solutions now part of Veeva Commercial Cloud will help advance the industry\u2019s progress toward intelligent customer engagement:\nVeeva CRM Approved Notes<\/strong> leverages AI to help field reps build better customer relationships and remain compliant with every interaction. The new capability makes it easy for field reps to capture free text notes in Veeva CRM and use the power of AI to detect potential compliance risks such as off-label messaging. Veeva CRM Approved Notes is included Veeva CRM and planned for availability in 2020.<\/li>\n

  • Veeva Vault Auto Claims Linking<\/strong> is a new capability in Veeva Vault PromoMats that will help improve speed and compliance of content development. Vault Auto Claims Linking uses AI to suggest links from claims to related references, reducing the administrative burden and risk of managing claims across countries, channels, and assets. Vault Auto Claims Linking is planned for availability by the end of 2019.<\/li>\n<\/ul>\n

    In other news today, Veeva introduced new innovations in Veeva CRM, including Veeva Approved Messaging, to advance compliance and digital engagement in the life sciences industry. Read today\u2019s Veeva CRM press release<\/a> to learn more.<\/p>\n

    To learn how Veeva Commercial Cloud enables intelligent customer engagement, visit veeva.com\/eu\/CommercialCloud<\/a>.<\/p>\n

    Registrations for Veeva Commercial & Medical Summit Europe<\/a> are now open. Join us in Barcelona from 3-5 December 2019, where more than 1,200 life sciences professionals will gather to hear the latest news and market trends in the industry, experience innovative technology, and network and share best practices.<\/p>\n

    Additional Information<\/strong>
    \nConnect with Veeva on LinkedIn:     www.linkedin.com\/company\/veeva-systems<\/a>
    \nFollow @veeva_eu on Twitter:     www.twitter.com\/veeva_eu<\/a>
    \nLike Veeva on Facebook:     www.facebook.com\/veevasystems<\/a><\/p>\n

    About Veeva Systems<\/strong>
    \nVeeva Systems Inc. is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 700 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices throughout North America, Europe, Asia, and Latin America. For more information, visit     veeva.com<\/a>.<\/p>\n

    Forward-looking Statements<\/strong>
    \nThis release contains forward-looking statements, including the market demand for and acceptance of Veeva\u2019s products and services, the results from use of Veeva\u2019s products and services, and general business conditions, particularly in the life sciences industry. Any forward-looking statements contained in this press release are based upon Veeva\u2019s historical performance and its current plans, estimates, and expectations, and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent Veeva\u2019s expectations as of the date of this press announcement. Subsequent events may cause these expectations to change, and Veeva disclaims any obligation to update the forward-looking statements in the future. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially. Additional risks and uncertainties that could affect Veeva\u2019s financial results are included under the captions, \u201cRisk Factors\u201d and \u201cManagement\u2019s Discussion and Analysis of Financial Condition and Results of Operations,\u201d in the company\u2019s filing on Form 10-K for the period ended January 31, 2019. This is available on the company\u2019s website at     veeva.com<\/a> under the Investors section and on the SEC\u2019s website at sec.gov<\/a>. Further information on potential risks that could affect actual results will be included in other filings Veeva makes with the SEC from time to time.<\/p>\n

    ###<\/p>\n

    Contact:<\/strong>
    \nVeeva Systems
    \n    pr@veeva.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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