{"id":73680,"date":"2023-10-13T01:03:48","date_gmt":"2023-10-12T23:03:48","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?post_type=resources&#038;p=73680"},"modified":"2026-05-19T14:51:40","modified_gmt":"2026-05-19T12:51:40","slug":"veeva-medinquiry-innovation-guide","status":"publish","type":"resources","link":"https:\/\/www.veeva.com\/eu\/resources\/veeva-medinquiry-innovation-guide\/","title":{"rendered":"Optimizing Medical Information with <br class=\"hidden-xs\">Veeva MedInquiry"},"content":{"rendered":"<style>\n                  .veeva-2024 .content-block__content .cta-box {\n                    border-bottom-left-radius: 0px;\n                    border-left: 3px solid #f5670e;\n                    border-top-left-radius: 0px;\n                    display: block;\n                    font-size: 20px;\n                    margin-bottom: 40px;\n                    margin-top: 40px;\n                    max-width: 550px;\n                    width: 100%;\n                  }<\/p>\n<p>                  .veeva-2024 .content-block__content .cta-box .button-icon.button-icon--white {\n                    background-color: #f5670e;\n                    float: right;\n                    margin-left: 40px;\n                    margin-top: 5px;\n                  }<\/p>\n<p>.veeva-2024 .fa-ul li p {\nmargin-top:5px;\n}\n.veeva-2024 .content-block .fa-check-circle {\ncolor: #f7981d;\nfont-weight: 400;\nfont-size:20px;\n}\n@media (min-width:768px) {\n.veeva-2024 .hero-centered {\npadding: 100px 0;\n}\n}\n@media (min-width:992px) {\n.veeva-2024 .content-block {\nmargin-top: 6rem;\n}\n}<\/p>\n<p>.veeva-2024 .content-block__content .stat-box {\nbackground: #eef1f5;\ndisplay: inline-block;\npadding: 10px 30px;\nborder-radius: 16px;\nfont-size: 18px;\nmargin: 5px 5px 20px 5px;\nfont-weight: 500;\n}\n.veeva-2024 .content-block__content .stat-box span {\ncolor:#f5670e;\nfont-weight:600;\n}\n\/* to remove the mobile dropdown *\/\n.veeva-2024 .form-dropdown {\ndisplay: none;\n}\n<\/style>\n<h2>Overview<\/h2>\n<p>Veeva MedInquiry streamlines the intake and fulfillment of medical information requests with comprehensive inquiry management capabilities.<\/p>\n<p>Whether inquiries arise from a call center, email, website, or CRM, Veeva MedInquiry centralizes this information in a structured manner and ensures your teams are equipped to respond with accuracy, diligence, and speed.<\/p>\n<p>This guide highlights the core features embedded in Veeva MedInquiry that\u2019ll optimize your end-to-end experience managing medical information processes.<\/p>\n<div class=\"gray-box\">\n<p><strong>Complete<\/strong> solution that supports the end-to-end medical inquiry management lifecycle.<\/p>\n<p><strong>Modern<\/strong> cloud-based system that evolves with changing business needs, minimizing manual processes with automation.<\/p>\n<p><strong>Connected<\/strong> to the wider medical ecosystem, with native integrations to Veeva CRM and a versatile API that connects other systems.<\/p>\n<\/div>\n<h2>Tips &#038; Tricks<\/h2>\n<h3>Centralize Intake in the Medical Inquiry UI<\/h3>\n<p>Your call centers field large volumes of inquiries and it\u2019s important to capture those details quickly and efficiently. The dedicated medical inquiry user interface allows you to capture all aspects of a case in one place. This could include one or multiple requests by an HCP as well as what was provided in response.<\/p>\n<p>The UI is completely dynamic, allowing you to toggle between different components to perform related tasks rather than navigating away. You can also customize objects and fields to further align the interface to your specific business requirements. For example, you can set up the page to capture adverse events or product quality complaints associated with the inquiry.<\/p>\n<p><img decoding=\"async\" style=\"border-radius: 25px;\" class=\"img-responsive mw-700\" alt=\"screenshot of Veeva MedInquiry software\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/05\/Veeva-MedInquiry-Innovation-Guide-Image-1.png\"><\/p>\n<ul>\n<li>Use the notepad sidebar to write down details of the case captured over the course of the conversation.<\/li>\n<li>Look up accurate, up-to-date HCP reference data from Veeva OpenData via a connection to Veeva Network, directly from the UI.<\/li>\n<\/ul>\n<h3>Maximize Efficiency with Innovations in Automation<\/h3>\n<p>Automation underpins many facets of Veeva MedInquiry product innovation. A number of capabilities leverage automation to simplify and streamline the work you do on a day-to-day basis. The benefit is twofold: Fewer clicks, less guesswork.<\/p>\n<h4>Automated Email Intake<\/h4>\n<p>Veeva MedInquiry automates the intake process for inquiry emails, drastically reducing the potential for error that comes with manual entry. When an HCP or patient sends an information request to a designated email address, that email is automatically redirected to Vault.<\/p>\n<p>Once ingested, Vault creates a Case Request record with pertinent details from the inquiry so your team can immediately start building a response. Any future related emails \u2014 for instance, a follow-up email to a case response \u2014 are added to the same case so the user can see it all in one place.<\/p>\n<p><img decoding=\"async\" style=\"border-radius: 25px;\" class=\"img-responsive mw-700\" alt=\"graphic showing Veeva MedInquiry features\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/05\/Veeva-MedInquiry-Innovation-Guide-Image-2.png\"><\/p>\n<h4>Automation in Response Generation<\/h4>\n<p>Best practices for constructing responses have evolved. Whether the nature of a question is straightforward or complex, Veeva MedInquiry ensures you\u2019re able to construct the best-fit response for the information requested.<\/p>\n<p>When it comes to constructing the response, Veeva MedInquiry allows you to pre-define a set of templates it can use to automatically draft your response in an appropriate format, with the right documentation and supporting evidence included in the package.<\/p>\n<p><img decoding=\"async\" style=\"border-radius: 25px;\" class=\"img-responsive mw-700\" alt=\"email and cover letter case feature\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/05\/Veeva-MedInquiry-Innovation-Guide-Image-3.png\"><\/p>\n<div class=\"gray-box\">\n   <strong>Cover Letters<\/strong> are documents that summarize the response to a request for medical information. These can be drafted automatically from pre-defined templates stored in the system. Templates use tokens to pull in information captured about the inquiry such as the requestor\u2019s name and the question they asked. The content can be edited, if necessary, before sending the response.\n<\/div>\n<p><img decoding=\"async\" style=\"border-radius: 25px;\" class=\"img-responsive mw-700\" alt=\"MedInquiry response case software feature\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/05\/Veeva-MedInquiry-Innovation-Guide-Image-4-1.png\"><\/p>\n<div class=\"gray-box\">\n  <strong>Response Emails<\/strong> can also be pre-defined in the system. Templates are typically associated with a particular product and country and written in the corresponding language. Business logic automatically ensures the right template is selected for the inquiry raised. <br \/>\nThe email Vault composes can be edited further or sent as is. Emails are tracked so you can see whether your response was successfully delivered and are displayed in Vault so you can look back and see exactly what was sent.\n<\/div>\n<p>Lastly, depending on the nature of the inquiry, you may wish to include additional documentation in the response package. Easily search and find key medical information documents from the library of approved content stored in your Vault.<\/p>\n<p>The <strong>Response Package<\/strong> is the modern equivalent of emailing documents as attachments,<br \/>\nwith some added benefits:<\/p>\n<div class=\"gray-box\">\n<ul>\n<li>The Package will always be successfully delivered, with no attachment size constraints.\n<li>The Package will always show the latest version of the document, ensuring the reference data is completely up to date.\n<li>Rich content such as videos or infographics can easily be included alongside text.\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" style=\"border-radius: 25px;\" class=\"img-responsive mw-700\" alt=\"screenshot of Veeva MedInquiry software\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/05\/Veeva-MedInquiry-Innovation-Guide-Image-5.png\"><\/p>\n<h3>Connect your Medical EcoSystem<\/h3>\n<p>Having a holistic view of where your inquiries are raised, what content is available for responses, and which cross-functional teams need visibility into a given interaction can only be possible by having a connected medical ecosystem. In addition to native Veeva CRM integration, Vault\u2019s API can be used to integrate with intake mechanisms and other complementary systems your organization uses.<\/p>\n<h3>Veeva CRM<\/h3>\n<p>A native connection to Veeva CRM allows inquiries captured in the field to be automatically triaged in Veeva MedInquiry for the medical information team to respond. This connection can be data agnostic and used regardless of the source of your HCP reference data. Veeva MedInquiry will push status information back into CRM so field medical reps can see when the inquiry case is closed.<\/p>\n<p><img decoding=\"async\" style=\"border-radius: 25px;\" class=\"img-responsive mw-700\" alt=\"screenshot of Veeva MedInquiry software\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/05\/Veeva-MedInquiry-Innovation-Guide-Image-6.png\"><\/p>\n<h3>Veeva OpenData<\/h3>\n<p>Search for accurate, up-to-date reference data on millions of HCPs from OpenData via a dedicated connection to Veeva Network. This can be done directly from the medical inquiry user interface, so you don\u2019t need to navigate away from the case intake page to find the contact information you need.<\/p>\n<h3>Complementary Systems<\/h3>\n<p>The Vault API is versatile and can share information between Vaults or to other complementary systems your teams may use. For example, med info teams are one of the first lines of customer interaction where new potential Adverse Events (AE) and Product Quality Complaints (PQC) may arise. Both AEs and PQCs can be captured in Veeva MedInquiry and easily directed to quality and safety teams. To simplify triage, an E2B(R3) file \u2014 the global standard format supported by safety \u2014 can be generated in Veeva MedInquiry and relayed to the appropriate team\u2019s system.<\/p>\n<p><img decoding=\"async\" style=\"border-radius: 25px;\" class=\"img-responsive mw-700\" alt=\"screenshot of Veeva MedInquiry software\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/05\/Veeva-MedInquiry-Innovation-Guide-Image-7.png\"><\/p>\n<div class=\"gray-box\">\n   <strong>Tip<\/strong><br \/>\n   Share supporting content associated with AEs by adding files to the Vault record as attachments. Vault will encode these files within the E2B(R3) .xml format when generating the report.\n<\/div>\n<h3>Internal Email<\/h3>\n<p>Veeva MedInquiry also supports communications with colleagues who aren\u2019t using the system.<\/p>\n<p>You can send and receive emails with questions related to a case and add that activity directly to the record within MedInquiry.<\/p>\n<p><img decoding=\"async\" style=\"border-radius: 25px;\" class=\"img-responsive mw-700\" alt=\"screenshot of Veeva MedInquiry software\" src=\"https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2026\/05\/Veeva-MedInquiry-Innovation-Guide-Image-8.png\"><\/p>\n<div>\n                  <a class=\"takeaway-box cta-box\" style=\"color: black;\" href=\"https:\/\/veevaconnect.com\/communities\/AOoNGV47QAA\/about?join=1\" target=\"_blank\" rel=\"noopener\"><\/p>\n<div class=\"button-icon button-icon--white\"><\/div>\n<div>For more user tips and information on the latest new features, join the <span style=\"color:#f5670e\">Veeva MedInquiry Community<\/span> on Veeva Connect.\n                    <\/div>\n<p>                  <\/a>\n                <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Master medical information management with these top features in Veeva MedInquiry.<\/p>\n","protected":false},"featured_media":73682,"parent":0,"template":"","class_list":["post-73680","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-area-20-medical","resource-product-20-vault-medinquiry","resource-type-innovation-guides"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/73680"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":1,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/73680\/revisions"}],"predecessor-version":[{"id":75353,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/73680\/revisions\/75353"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/73682"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=73680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}