{"id":90840,"date":"2025-11-21T19:33:31","date_gmt":"2025-11-21T18:33:31","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?post_type=resources&#038;p=90840"},"modified":"2026-05-20T11:24:41","modified_gmt":"2026-05-20T09:24:41","slug":"patient-crm-features-brief","status":"publish","type":"resources","link":"https:\/\/www.veeva.com\/eu\/resources\/patient-crm-features-brief\/","title":{"rendered":"Patient CRM Features Brief"},"content":{"rendered":"<style>\n.veeva-2024 .fa-ul li p {\nmargin-top:5px;\n}\n.veeva-2024 .content-block .fa-check-circle {\ncolor: #f7981d;\nfont-weight: 400;\nfont-size:20px;\n}\n@media (min-width:768px) {\n.veeva-2024 .hero-centered {\npadding: 100px 0;\n}\n}\n@media (min-width:992px) {\n.veeva-2024 .content-block {\nmargin-top: 6rem;\n}\n}\n.veeva-2024 .content-block__sidebar {\ndisplay:none;\n}\n\/* to remove the mobile dropdown *\/\n.veeva-2024 .form-dropdown {\ndisplay: none;\n}\n<\/style>\n<p><img decoding=\"async\" class=\"img-right d-none d-lg-block\" alt=\"\" src=\"\/wp-content\/uploads\/2025\/11\/patient-crm-brief-figure-1.png\"><\/p>\n<h2>Simplified Patient Support, Improved Outcomes<\/h2>\n<p><img decoding=\"async\" class=\"img-right d-block d-lg-none\" alt=\"\" src=\"\/wp-content\/uploads\/2025\/11\/patient-crm-brief-figure-1.png\"><\/p>\n<p>Compliantly improve patient outcomes by simplifying patient journey navigation and streamlining operations. Patient CRM enables patient services teams with patient journey navigation, engagement channels, and content management capabilities. Built on the Vault platform, Patient CRM leverages proven deep functionality optimized for patient services and engagement. HIPAA-compliant security features protect patient data and manage consent. Collaboration features enable connection and clarity across commercial teams.<\/p>\n<h2>Business Benefits<\/h2>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Simplify Patient Journey Navigation<\/strong><\/p>\n<p>Manage every meaningful aspect of a patient\u2019s treatment journey within a single, simple to use interface.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n  <strong>Elevate Care Coordination<\/strong><\/p>\n<p>Enhance collaboration across teams through native, compliant channels and a unified workspace.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Compliantly Improve Patient Outcomes<\/strong><\/p>\n<p>Confidently support patients and manage their data with an industry-specific platform built to protect PHI\/PII.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Speed Services to Patients<\/strong><\/p>\n<p>Accelerate patient services processes with a connected platform, purpose-built for life sciences.<\/p>\n<\/li>\n<\/ul>\n<h2>Features<\/h2>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>HIPAA Compliant Core Data Model<\/strong><\/p>\n<p>Designated PHI\/PII attributes are natively encrypted at rest and in transit and masked in audit trails.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n  <strong>Patient Center<\/strong><\/p>\n<p>Engage with patients and providers across inbound and outbound channels and capture key insights and notes with case management, omniconnect, and call center capabilities.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Program Inboxes and Views<\/strong><\/p>\n<p>Centralize the receipt of new enrollments and requests, and organize all patient tasks from dedicated views.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n  <strong>Patient Search<\/strong><\/p>\n<p>Easily locate patients to support enrollment, inbound requests, and inbound communication.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Program Enrollment Flows with AI Auto-Fill<\/strong><\/p>\n<p>Ensure fast, accurate enrollment with minimal manual data input.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n  <strong>Program Patient Journey and Workflows<\/strong><\/p>\n<p>Manage program services, (i.e. intake, coverage investigation, financial assistance eligibility, fulfillment, adherence, etc.) with program specific guided process workflows.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Consent Management<\/strong><\/p>\n<p>Receive and manage authorization and consent across program and communication channels.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n  <strong>Care Team Set-Up and Alignment<\/strong><\/p>\n<p>Enable role-based execution by aligning users to specific roles, groups, patients, and workflow tasks.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Content Management<\/strong><\/p>\n<p>Receive, store, organize, and share all documents associated with a patient\u2019s treatment.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Communication Templates<\/strong><\/p>\n<p>Utilize pre-built templates to generate and send customized communication to patients and providers with ease.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Analytics<\/strong><\/p>\n<p>Measure program performance and operational efficiency through the Patient CRM Overview dashboard, and Vault Platform Reports and Dashboards.<\/p>\n<\/li>\n<\/ul>\n<h2>Roadmap<\/h2>\n<p><strong>FRM 2.0<\/p>\n<p><\/strong><\/p>\n<p>A specialized FRM solution in Vault CRM, supported by a cross-Vault connector to compliantly share patient statuses, insights and cases directly from Patient CRM.<\/p>\n<p>Learn more about <a href=\"\/eu\/products\/crm-suite\/patient-crm\/\">Patient CRM<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Veeva Vault Patient CRM is purpose-built to compliantly improve patient outcomes by simplifying patient journey navigation and streamlining operations.<\/p>\n","protected":false},"featured_media":90841,"parent":0,"template":"","class_list":["post-90840","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-area-20-commercial","resource-product-20-crm","resource-type-product-briefs"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/90840"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":0,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/90840\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/90841"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=90840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}