{"id":27469,"date":"2019-08-08T00:58:29","date_gmt":"2019-08-08T04:58:29","guid":{"rendered":"http:\/\/www.veeva.com\/kr\/?p=27469"},"modified":"2020-06-25T04:04:23","modified_gmt":"2020-06-25T08:04:23","slug":"monitoring-the-health-of-your-veeva-commercial-program","status":"publish","type":"post","link":"https:\/\/www.veeva.com\/kr\/blog\/monitoring-the-health-of-your-veeva-commercial-program\/","title":{"rendered":"Monitoring the Health of Your Veeva Commercial Program"},"content":{"rendered":"<p><em>This is part one of a three-post series about Veeva program health. In this post, we provide an overview of why monitoring the health of your Veeva Vault and Veeva CRM implementations is important, a framework for evaluating these initiatives, and discuss the key components to a healthy Veeva program.<\/em><\/p>\n<p>Veeva consistently brings new products and innovative features to our customers to help you execute more effectively. This steady pace of change makes it invaluable for all customers to have a system in place to drive user adoption of new features, and measure overall user satisfaction. 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h1{box-sizing:inherit;box-shadow:none;color:inherit;display:block;float:none;font:inherit;font-family:inherit;font-style:normal;font-weight:normal;font-size:2em;letter-spacing:0;line-height:inherit;margin:0;max-height:none;max-width:none;min-height:0;min-width:0;padding:0;position:static;text-decoration:none;text-transform:none;text-shadow:none;transition:none;word-wrap:normal;-webkit-tap-highlight-color:rgba(0,0,0,0);-webkit-user-select:none;-webkit-font-smoothing:antialiased}\n#wistia_chrome_58 #wistia_grid_64_wrapper .w-css-reset-tree h2{box-sizing:inherit;box-shadow:none;color:inherit;display:block;float:none;font:inherit;font-family:inherit;font-style:normal;font-weight:normal;font-size:1.5em;letter-spacing:0;line-height:inherit;margin:0;max-height:none;max-width:none;min-height:0;min-width:0;padding:0;position:static;text-decoration:none;text-transform:none;text-shadow:none;transition:none;word-wrap:normal;-webkit-tap-highlight-color:rgba(0,0,0,0);-webkit-user-select:none;-webkit-font-smoothing:antialiased}\n#wistia_chrome_58 #wistia_grid_64_wrapper .w-css-reset-tree 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.w-css-reset-button-important{border-radius:0!important;color:#fff!important;}\n    <\/style>\n<\/div>\n<\/div>\n<div id=\"wistia_grid_64_front\"><\/div>\n<div id=\"wistia_grid_64_top_inside\">\n<div id=\"wistia_grid_64_top\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<\/div>\n<div id=\"wistia_grid_64_bottom_inside\">\n<div id=\"wistia_grid_64_bottom\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<\/div>\n<div id=\"wistia_grid_64_left_inside\">\n<div id=\"wistia_grid_64_left\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<\/div>\n<div id=\"wistia_grid_64_right_inside\">\n<div id=\"wistia_grid_64_right\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<\/div>\n<\/div>\n<div id=\"wistia_grid_64_below\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<style id=\"wistia_65_style\" type=\"text\/css\" 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*{-moz-box-sizing:content-box;-webkit-box-sizing:content-box;box-sizing:content-box;}\n#wistia_grid_64_above{position:relative;}\n#wistia_grid_64_main{display:block;height:100%;position:relative;}\n#wistia_grid_64_behind{height:100%;left:0;position:absolute;top:0;width:100%;}\n#wistia_grid_64_center{height:100%;overflow:hidden;position:relative;width:100%;}\n#wistia_grid_64_front{display:none;height:100%;left:0;position:absolute;top:0;width:100%;}\n#wistia_grid_64_top_inside{position:absolute;left:0;top:0;width:100%;}\n#wistia_grid_64_top{width:100%;position:absolute;bottom:0;left:0;}\n#wistia_grid_64_bottom_inside{position:absolute;left:0;bottom:0;width:100%;}\n#wistia_grid_64_bottom{width:100%;position:absolute;top:0;left:0;}\n#wistia_grid_64_left_inside{height:100%;position:absolute;left:0;top:0;}\n#wistia_grid_64_left{height:100%;position:absolute;right:0;top:0;}\n#wistia_grid_64_right_inside{height:100%;right:0;position:absolute;top:0;}\n#wistia_grid_64_right{height:100%;left:0;position:absolute;top:0;}\n#wistia_grid_64_below{position:relative;}<\/style>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Our customer success team recommends a system built around four activities that support adoption and satisfaction, all working in tandem to boost overall program health: <\/p>\n<ol>\n<li>Structured release management<\/li>\n<li>User satisfaction surveys<\/li>\n<li>A comprehensive support model<\/li>\n<li>Ongoing end-user engagement<\/li>\n<\/ol>\n<p>See how these four work together to create a cohesive program:<\/p>\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/zwt8cehu13.jsonp\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async=\"\"><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:58% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n<div class=\"wistia_video_foam_dummy\" data-source-container-id=\"wistia-zwt8cehu13-1\" style=\"border: 0px; display: block; height: 0px; margin: 0px; padding: 0px; position: static; 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width: 100%;\"><video id=\"wistia_simple_video_158\" crossorigin=\"anonymous\" poster=\"https:\/\/fast.wistia.com\/assets\/images\/blank.gif\" aria-label=\"Video\" defaultplaybackrate=\"1\" src=\"blob:https:\/\/www.veeva.com\/5a2b4637-5e53-4436-8b5d-cf76ab2d7c4d\" controlslist=\"nodownload\" playsinline=\"\" muted=\"\" loop=\"\" preload=\"metadata\" type=\"video\/m3u8\" style=\"background: transparent; display: block; height: 100%; max-height: none; max-width: none; position: static; visibility: inherit; width: 100%; object-fit: fill;\"><\/video><\/div>\n<div style=\"height: 100%; left: 0px; position: absolute; top: 0px; width: 100%;\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-vulcan-overlays-table w-css-reset\" style=\"display: table; pointer-events: none; position: absolute; width: 100%;\">\n<div class=\"w-vulcan-overlays--left w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 0px;\">\n<div class=\"w-css-reset\" style=\"height: 495px;\"><\/div>\n<\/div>\n<div class=\"w-vulcan-overlays--center w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 100%;\">\n<div class=\"w-css-reset\" style=\"height: 495px;\">\n<div class=\"w-css-reset\" data-handle=\"bigPlayButton\" style=\"pointer-events: auto;\">\n<div class=\"w-bpb-wrapper w-css-reset w-css-reset-tree\" style=\"display: block; left: calc(50%); margin-left: -62.5px; margin-top: -40px; position: absolute; top: calc(50%);\"><button class=\"w-big-play-button w-css-reset-button-important w-vulcan-v2-button\" aria-label=\"\uc7ac\uc0dd: Clip_Monitoring_Overview\" style=\"cursor: pointer; height: 80px; box-shadow: none; width: 125px;\"><\/p>\n<div style=\"background: rgb(252, 157, 87); display: block; left: 0px; height: 80px; mix-blend-mode: darken; position: absolute; top: 0px; width: 125px;\"><\/div>\n<div style=\"background-color: rgba(252, 157, 87, 0.7); height: 80px; left: 0px; position: absolute; top: 0px; transition: 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0.8); border: 2px solid transparent; border-radius: 50%; cursor: pointer; height: 52.5px; width: 52.5px; line-height: 52.5px; outline: none; pointer-events: auto; position: absolute; right: 20.5px; text-align: left; top: 20.5px;\"><svg viewBox=\"0 0 237 237\"><\/p>\n<style>\n      @keyframes VOLUME_SMALL_WAVE_FLASH {\n          0% { opacity: 0; }\n         33% { opacity: 1; }\n         66% { opacity: 1; }\n        100% { opacity: 0; }\n      }<\/p>\n<p>      @keyframes VOLUME_LARGE_WAVE_FLASH {\n          0% { opacity: 0; }\n         33% { opacity: 1; }\n         66% { opacity: 1; }\n        100% { opacity: 0; }\n      }<\/p>\n<p>      .volume__small-wave {\n        animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;\n        opacity: 0;\n      }<\/p>\n<p>      .volume__large-wave {\n        animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;\n        opacity: 0;\n      }\n    <\/style>\n<polygon fill=\"white\" points=\"88 107 65 107 65 131 89 131 112 154 112 84\"><\/polygon><g 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100%;\">\n<div class=\"w-playbar__time\" style=\"box-sizing: content-box; color: white; font-family: WistiaPlayerInterNumbersSemiBold, Helvetica, sans-serif; font-size: 13px; letter-spacing: 0.5px; line-height: 34px; padding-left: 5px; pointer-events: none; position: relative; text-align: center; width: 28px;\">2:43<\/div>\n<div aria-label=\"Playbar\" aria-orientation=\"horizontal\" aria-valuemax=\"162.8\" aria-valuemin=\"0\" aria-valuenow=\"0\" aria-valuetext=\"0:00\" role=\"slider\" tabindex=\"0\" style=\"cursor: pointer; flex: 1 1 0%; height: 34px; outline: none; margin-left: 15px; margin-right: 10px; position: relative;\"><canvas height=\"34\" width=\"747\" style=\"height: 34px; left: -15px; position: absolute; top: 0px; width: 747px;\"><\/canvas><\/p>\n<div style=\"border-radius: 50%; height: 11.2px; left: -5.6px; opacity: 0; position: absolute; top: 11.4px; width: 11.2px;\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar-right w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 0px; opacity: 1; transition: opacity 0s ease 0s; white-space: nowrap;\">\n<div class=\"w-bottom-bar-right-inner-anchor w-css-reset\" style=\"height: 34px; position: relative; pointer-events: auto; white-space: nowrap; display: inline-block; right: 0px; top: 0px; vertical-align: top;\">\n<div class=\"w-bottom-bar-right-inner w-css-reset\" style=\"height: 34px; position: relative; pointer-events: auto; white-space: nowrap; display: inline-block; opacity: 1; right: 0px; top: 0px; transform: translateY(0px); transition: opacity 0ms ease 0s, transform 0ms ease 0s;\">\n<div class=\"w-css-reset\" data-handle=\"volumeButton\" style=\"display: inline-block; vertical-align: top;\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\" style=\"display: inline-block; height: 34px; position: relative; vertical-align: top; width: 40px;\"><button tagname=\"button\" class=\"w-vulcan-v2-button w-css-reset w-css-reset-tree w-css-reset-button-important\" aria-label=\"\uc74c\uc18c\uac70\" title=\"\uc74c\uc18c\uac70\" style=\"background-color: rgba(0, 0, 0, 0); box-shadow: none; cursor: pointer; height: 100%; position: relative; transition: background-color 150ms ease 0s; width: 100%;\"><\/p>\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"volumeButton\" style=\"box-sizing: border-box; height: 100%; position: relative; transform: scale(1.001); transition: transform 200ms ease 0s;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" focusable=\"false\" style=\"fill: rgb(255, 255, 255); height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><g style=\"transform: translateX(1.25px); transition: transform 100ms ease 0s;\"><g><path d=\"M13.8,14.2c-0.5,0.5-1.4,0.8-2,0.8h-1.6C9.5,15,9,15.5,9,16.2v1.6c0,0.7,0.5,1.2,1.2,1.2h1.6c0.7,0,1.6,0.4,2,0.8l2.3,2.3c0.5,0.5,0.8,0.3,0.8-0.4v-9.6c0-0.7-0.4-0.8-0.8-0.4L13.8,14.2z\"><\/path><\/g><g><path fill=\"none\" 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top;\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\" style=\"display: inline-block; height: 34px; position: relative; vertical-align: top; width: 40px;\"><button tagname=\"button\" class=\"w-vulcan-v2-button w-css-reset w-css-reset-tree w-css-reset-button-important\" aria-expanded=\"false\" aria-label=\"Show settings menu\" title=\"Show settings menu\" style=\"background-color: rgba(0, 0, 0, 0); box-shadow: none; cursor: pointer; height: 100%; position: relative; transition: background-color 150ms ease 0s; width: 100%;\"><\/p>\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"settingsButton\" style=\"box-sizing: border-box; height: 100%; position: relative; transform: scale(1.001); transition: transform 200ms ease 0s;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" focusable=\"false\" style=\"fill: rgb(255, 255, 255); height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><g><g><path 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0s;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" focusable=\"false\" style=\"fill: rgb(255, 255, 255); height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><g><g><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"31.4,12.6 31.4,8.7 25.8,8.7\"><\/polyline><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"14.7,8.7 9.1,8.7 9.1,12.6\"><\/polyline><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"25.8,24.8 31.4,24.8 31.4,20.9\"><\/polyline><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"9.1,20.9 9.1,24.8 14.7,24.8\"><\/polyline><\/g><rect x=\"13.7\" 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label.w-css-reset{box-sizing:inherit;box-shadow:none;color:inherit;display:block;float:none;font:inherit;font-family:inherit;font-style:normal;font-weight:normal;font-size:inherit;letter-spacing:0;line-height:inherit;margin:0;max-height:none;max-width:none;min-height:0;min-width:0;padding:0;position:static;text-decoration:none;text-transform:none;text-shadow:none;transition:none;word-wrap:normal;-webkit-tap-highlight-color:rgba(0,0,0,0);-webkit-user-select:none;-webkit-font-smoothing:antialiased}\n#wistia_chrome_83 #wistia_grid_114_wrapper button.w-css-reset{box-sizing:inherit;box-shadow:none;color:inherit;display:block;float:none;font:inherit;font-family:inherit;font-style:normal;font-weight:normal;font-size:inherit;letter-spacing:0;line-height:inherit;margin:0;max-height:none;max-width:none;min-height:0;min-width:0;padding:0;position:static;text-decoration:none;text-transform:none;text-shadow:none;transition:none;word-wrap:normal;-webkit-tap-highlight-color:rgba(0,0,0,0);-webkit-user-select:none;-webkit-font-smoothing:antialiased}\n#wistia_chrome_83 #wistia_grid_114_wrapper img.w-css-reset{box-sizing:inherit;box-shadow:none;color:inherit;display:block;float:none;font:inherit;font-family:inherit;font-style:normal;font-weight:normal;font-size:inherit;letter-spacing:0;line-height:inherit;margin:0;max-height:none;max-width:none;min-height:0;min-width:0;padding:0;position:static;text-decoration:none;text-transform:none;text-shadow:none;transition:none;word-wrap:normal;-webkit-tap-highlight-color:rgba(0,0,0,0);-webkit-user-select:none;-webkit-font-smoothing:antialiased}\n#wistia_chrome_83 #wistia_grid_114_wrapper a.w-css-reset{box-sizing:inherit;box-shadow:none;color:inherit;display:block;float:none;font:inherit;font-family:inherit;font-style:normal;font-weight:normal;font-size:inherit;letter-spacing:0;line-height:inherit;margin:0;max-height:none;max-width:none;min-height:0;min-width:0;padding:0;position:static;text-decoration:none;text-transform:none;text-shadow:none;transition:none;word-wrap:normal;-webkit-tap-highlight-color:rgba(0,0,0,0);-webkit-user-select:none;-webkit-font-smoothing:antialiased}\n#wistia_chrome_83 #wistia_grid_114_wrapper 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.w-css-reset-button-important{border-radius:0!important;color:#fff!important;}\n    <\/style>\n<\/div>\n<\/div>\n<div id=\"wistia_grid_114_front\"><\/div>\n<div id=\"wistia_grid_114_top_inside\">\n<div id=\"wistia_grid_114_top\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<\/div>\n<div id=\"wistia_grid_114_bottom_inside\">\n<div id=\"wistia_grid_114_bottom\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<\/div>\n<div id=\"wistia_grid_114_left_inside\">\n<div id=\"wistia_grid_114_left\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<\/div>\n<div id=\"wistia_grid_114_right_inside\">\n<div id=\"wistia_grid_114_right\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<\/div>\n<\/div>\n<div id=\"wistia_grid_114_below\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<style id=\"wistia_115_style\" type=\"text\/css\" 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any technology initiative, a healthy Veeva Vault or Veeva CRM program requires a combined focus on people, process, and technology. In the video below, you\u2019ll hear more about these from our customer success team, in addition to some steps you can take today to get started:<\/p>\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/vh63lwodtu.jsonp\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async=\"\"><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:58% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n<div class=\"wistia_video_foam_dummy\" data-source-container-id=\"wistia-vh63lwodtu-1\" style=\"border: 0px; display: block; height: 0px; margin: 0px; padding: 0px; position: static; visibility: hidden; width: auto;\"><\/div>\n<div class=\"wistia_embed wistia_async_vh63lwodtu videoFoam=true wistia_embed_initialized\" style=\"height: 529px; position: relative; width: 940px;\" id=\"wistia-vh63lwodtu-1\">\n<div class=\"wistia_swatch\" style=\"height: 100%; left: 0px; opacity: 1; overflow: hidden; position: absolute; top: 0px; transition: opacity 200ms ease 0s; width: 100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/vh63lwodtu\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\"><\/div>\n<div id=\"wistia_chrome_86\" class=\"w-chrome\" tabindex=\"-1\" style=\"display: inline-block; height: 529px; margin: 0px; padding: 0px; position: relative; vertical-align: top; width: 940px; zoom: 1; outline: none; overflow: hidden; box-sizing: content-box;\">\n<div id=\"wistia_grid_92_wrapper\" style=\"display: block; width: 940px; height: 529px;\">\n<div id=\"wistia_grid_92_above\" style=\"height: 0px; font-size: 0px; line-height: 0px;\"> <\/div>\n<div id=\"wistia_grid_92_main\" style=\"width: 940px; left: 0px; height: 529px; margin-top: 0px;\">\n<div id=\"wistia_grid_92_behind\"><\/div>\n<div id=\"wistia_grid_92_center\" style=\"width: 100%; height: 100%;\">\n<div class=\"w-video-wrapper w-css-reset\" style=\"height: 100%; position: absolute; top: 0px; width: 100%; opacity: 1; background-color: rgb(0, 0, 0);\"><video id=\"wistia_simple_video_178\" crossorigin=\"anonymous\" poster=\"https:\/\/fast.wistia.com\/assets\/images\/blank.gif\" aria-label=\"Video\" defaultplaybackrate=\"1\" src=\"blob:https:\/\/www.veeva.com\/aeaf138e-1d22-4c3b-9976-74db4ceb8173\" controlslist=\"nodownload\" playsinline=\"\" preload=\"none\" type=\"video\/m3u8\" x-webkit-airplay=\"allow\" style=\"background: transparent; display: block; height: 100%; max-height: none; max-width: none; position: static; visibility: visible; width: 100%; object-fit: fill;\"><\/video><\/div>\n<div class=\"w-ui-container\" style=\"height: 100%; left: 0px; position: absolute; top: 0px; width: 100%; opacity: 1;\">\n<div class=\"w-vulcan-v2 w-css-reset\" id=\"w-vulcan-v2-91\" style=\"box-sizing: border-box; cursor: default; height: 100%; left: 0px; position: absolute; visibility: visible; top: 0px; width: 100%;\">\n<div class=\"w-vulcan--background w-css-reset\" style=\"height: 100%; left: 0px; position: absolute; top: 0px; width: 100%;\">\n<div class=\"w-css-reset\" data-handle=\"statusBar\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"backgroundFocus\"><button aria-label=\"Play Video\" class=\"w-css-reset w-vulcan-v2-button\" tabindex=\"0\" style=\"width: 0px; height: 0px; pointer-events: none;\"><\/button><\/div>\n<div class=\"w-css-reset\" data-handle=\"thumbnail\">\n<div>\n<div class=\"w-css-reset\" style=\"filter: blur(5px); height: 100%; left: 0px; position: absolute; top: 0px; width: 100%; display: block;\"><img decoding=\"async\" class=\"w-css-reset\" srcset=\"\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/vh63lwodtu\/swatch\" alt=\"Video Thumbnail\" aria-hidden=\"true\" style=\"height: 529px; left: 0px; position: absolute; top: 0px; width: 940px; clip: auto; display: block; border-width: 0px; border-style: solid; border-color: rgb(0, 0, 0); box-sizing: content-box;\"><\/div>\n<div class=\"w-css-reset\" style=\"height: 100%; left: 0px; opacity: 1; position: absolute; top: 0px; width: 100%; display: block; transition: opacity 3s ease 0s;\"><img decoding=\"async\" class=\"w-css-reset\" srcset=\"https:\/\/embedwistia-a.akamaihd.net\/deliveries\/02d6ea2ca9e07a8e8c3caf964d87f1ecb6d4300e.webp?image_crop_resized=640x360 320w, https:\/\/embedwistia-a.akamaihd.net\/deliveries\/02d6ea2ca9e07a8e8c3caf964d87f1ecb6d4300e.webp?image_crop_resized=640x360 640w, https:\/\/embedwistia-a.akamaihd.net\/deliveries\/02d6ea2ca9e07a8e8c3caf964d87f1ecb6d4300e.webp?image_crop_resized=960x540 960w, https:\/\/embedwistia-a.akamaihd.net\/deliveries\/02d6ea2ca9e07a8e8c3caf964d87f1ecb6d4300e.webp?image_crop_resized=1280x720 1280w, https:\/\/embedwistia-a.akamaihd.net\/deliveries\/02d6ea2ca9e07a8e8c3caf964d87f1ecb6d4300e.webp?image_crop_resized=1280x720 1920w, https:\/\/embedwistia-a.akamaihd.net\/deliveries\/02d6ea2ca9e07a8e8c3caf964d87f1ecb6d4300e.webp?image_crop_resized=1280x720 3840w\" src=\"https:\/\/embedwistia-a.akamaihd.net\/deliveries\/02d6ea2ca9e07a8e8c3caf964d87f1ecb6d4300e.webp?image_crop_resized=960x540\" alt=\"Video Thumbnail\" style=\"height: 529px; left: 0px; position: absolute; top: 0px; width: 940px; clip: auto; display: block; border-width: 0px; border-style: solid; border-color: rgb(0, 0, 0); box-sizing: content-box;\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-vulcan-overlays-table w-css-reset\" style=\"display: table; pointer-events: none; position: absolute; width: 100%;\">\n<div class=\"w-vulcan-overlays--left w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 0px;\">\n<div class=\"w-css-reset\" style=\"height: 495px;\"><\/div>\n<\/div>\n<div class=\"w-vulcan-overlays--center w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 100%;\">\n<div class=\"w-css-reset\" style=\"height: 495px;\">\n<div class=\"w-css-reset\" data-handle=\"bigPlayButton\" style=\"pointer-events: auto;\">\n<div class=\"w-bpb-wrapper w-css-reset w-css-reset-tree\" style=\"display: block; left: calc(50%); margin-left: -62.5px; margin-top: -40px; position: absolute; top: calc(50%);\"><button class=\"w-big-play-button w-css-reset-button-important w-vulcan-v2-button\" aria-label=\"\uc7ac\uc0dd: Clip_Monitoring_Components of a Healthy Program\" style=\"cursor: pointer; height: 80px; box-shadow: none; width: 125px;\"><\/p>\n<div style=\"background: rgb(252, 157, 87); display: block; left: 0px; height: 80px; mix-blend-mode: darken; position: absolute; top: 0px; width: 125px;\"><\/div>\n<div style=\"background-color: rgba(252, 157, 87, 0.7); height: 80px; left: 0px; position: absolute; top: 0px; transition: background-color 150ms ease 0s; width: 125px;\"><\/div>\n<p><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 125 80\" enable-background=\"new 0 0 125 80\" focusable=\"false\" alt=\"\" style=\"fill: rgb(255, 255, 255); height: 80px; left: 0px; stroke-width: 0px; top: 0px; width: 100%; position: absolute;\"><rect fill-rule=\"evenodd\" clip-rule=\"evenodd\" fill=\"none\" width=\"125\" height=\"80\"><\/rect><polygon fill-rule=\"evenodd\" clip-rule=\"evenodd\" fill=\"#FFFFFF\" points=\"53,22 53,58 79,40\"><\/polygon><\/svg><\/button><\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"clickForSoundButton\" style=\"pointer-events: auto;\">\n<div class=\"w-css-reset w-css-reset-tree\" data-handle=\"click-for-sound-backdrop\" style=\"display: none; height: 100%; left: 0px; pointer-events: auto; position: absolute; top: 0px; width: 100%;\"><button aria-label=\"\uc18c\ub9ac\ub97c \ud0a4\ub824\uba74 \ud074\ub9ad\ud558\uc138\uc694.\" class=\"w-vulcan-v2-button\" style=\"background: rgba(0, 0, 0, 0.8); border: 2px solid transparent; border-radius: 50%; cursor: pointer; height: 52.5px; width: 52.5px; line-height: 52.5px; outline: none; pointer-events: auto; position: absolute; right: 20.5px; text-align: left; top: 20.5px;\"><svg viewBox=\"0 0 237 237\"><\/p>\n<style>\n      @keyframes VOLUME_SMALL_WAVE_FLASH {\n          0% { opacity: 0; }\n         33% { opacity: 1; }\n         66% { opacity: 1; }\n        100% { opacity: 0; }\n      }<\/p>\n<p>      @keyframes VOLUME_LARGE_WAVE_FLASH {\n          0% { opacity: 0; }\n         33% { opacity: 1; }\n         66% { opacity: 1; }\n        100% { opacity: 0; }\n      }<\/p>\n<p>      .volume__small-wave {\n        animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;\n        opacity: 0;\n      }<\/p>\n<p>      .volume__large-wave {\n        animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;\n        opacity: 0;\n      }\n    <\/style>\n<polygon fill=\"white\" points=\"88 107 65 107 65 131 89 131 112 154 112 84\"><\/polygon><g fill=\"none\" stroke=\"white\" stroke-width=\"10\" stroke-linecap=\"round\"><path class=\"volume__small-wave\" d=\"M 142 86 C 151 107 151 130 142 151\"><\/path><path class=\"volume__large-wave\" d=\"M 165 74 C 178 97 178 140 165 163\"><\/path><\/g><\/svg><\/button><\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"playPauseNotifier\" style=\"pointer-events: auto;\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"playPauseLoading\" style=\"pointer-events: auto;\">\n<div style=\"height: 100%; left: 0px; pointer-events: none; position: absolute; top: 0px; width: 100%;\"><button aria-label=\"\uc7ac\uc0dd\" class=\"w-vulcan-v2-button\" style=\"background: rgba(0, 0, 0, 0.6); border: 0px; border-radius: 50%; cursor: pointer; display: none; height: 140px; left: 50%; margin: 0px; padding: 0px; pointer-events: auto; position: absolute; opacity: 0; outline: none; top: 50%; transform: translate(-50%, -50%) scale(0.8); transition: opacity 200ms ease 0s, transform 600ms ease 0s; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); width: 140px;\"><\/p>\n<div aria-live=\"polite\"><\/div>\n<div style=\"box-sizing: border-box; height: 100%; padding: 47.25px 47.25px 47.25px 57.75px;\">\n<div style=\"height: 100%; width: 100%;\">\n<div style=\"display: none; height: 100%; width: 100%;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 11.556 16\" enable-background=\"new 0 0 11.556 16\" focusable=\"false\" class=\"w-css-reset w-css-reset-tree\" style=\"fill: rgb(255, 255, 255); height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><g><rect x=\"0\" y=\"0\" width=\"3.5\" height=\"12\"><\/rect><rect x=\"6.5\" y=\"0\" width=\"3.5\" height=\"12\"><\/rect><\/g><\/svg><\/div>\n<div style=\"display: block; height: 100%; width: 100%;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 11.556 16\" enable-background=\"new 0 0 11.556 16\" focusable=\"false\" class=\"w-css-reset w-css-reset-tree\" style=\"fill: rgb(255, 255, 255); height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><polygon points=\"11.556,7.5 0,15 0,0\"><\/polygon><\/svg><\/div>\n<\/div>\n<\/div>\n<p><\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-vulcan-overlays--right w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 0px;\">\n<div class=\"w-css-reset\" style=\"height: 495px;\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar w-css-reset\" style=\"bottom: 0px; border-collapse: collapse; display: table; height: 34px; pointer-events: none; position: absolute; right: 0px; table-layout: auto; width: 100%;\">\n<div class=\"w-bottom-bar-upper w-css-reset\" style=\"display: none; height: auto; pointer-events: auto; position: relative;\">\n<div style=\"height: 100%; left: 0px; position: absolute; top: 0px; width: 100%;\">\n<div style=\"background: rgb(252, 157, 87); display: none; height: 100%; mix-blend-mode: darken; left: 0px; opacity: 1; position: absolute; top: 0px; transition: opacity 0s ease 0s; width: 100%;\"><\/div>\n<div style=\"background: rgba(252, 157, 87, 0.85); height: 100%; opacity: 1; left: 0px; position: absolute; top: 0px; transition: opacity 0s ease 0s; width: 100%;\"><\/div>\n<\/div>\n<div style=\"height: 100%; opacity: 1; position: relative; transition: opacity 0s ease 0s;\">\n<div class=\"w-css-reset\" data-handle=\"upperPlaybar\" style=\"height: 100%; position: relative;\">\n<div class=\"w-playbar-wrapper w-css-reset w-css-reset-tree\" style=\"display: flex; height: 100%; width: 940px;\">\n<div aria-label=\"Playbar\" aria-orientation=\"horizontal\" aria-valuemax=\"99.56\" aria-valuemin=\"0\" aria-valuenow=\"0\" aria-valuetext=\"0:00\" role=\"slider\" tabindex=\"0\" style=\"cursor: pointer; flex: 1 1 0%; height: 16px; outline: none; margin-left: 10px; margin-right: 10px; position: relative;\"><canvas height=\"16\" width=\"932\" style=\"height: 16px; left: -10px; position: absolute; top: 0px; width: 932.481px;\"><\/canvas><\/p>\n<div style=\"border-radius: 50%; height: 11.2px; left: -5.6px; opacity: 0; position: absolute; top: 2.4px; width: 11.2px;\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar-lower w-css-reset\" style=\"position: relative;\">\n<div style=\"height: 100%; left: 0px; position: absolute; top: 0px; width: 100%;\">\n<div style=\"background: rgb(252, 157, 87); display: none; height: 100%; mix-blend-mode: darken; left: 0px; opacity: 1; position: absolute; top: 0px; transition: opacity 0s ease 0s; width: 100%;\"><\/div>\n<div style=\"background: rgba(252, 157, 87, 0.85); height: 100%; opacity: 1; left: 0px; position: absolute; top: 0px; transition: opacity 0s ease 0s; width: 100%;\"><\/div>\n<\/div>\n<div style=\"display: none;\">\n<div style=\"background: rgb(252, 157, 87); display: none; height: 100%; mix-blend-mode: darken; left: 0px; opacity: 1; position: absolute; top: 0px; transition: opacity 0s ease 0s; width: 100%;\"><\/div>\n<div style=\"background: rgba(252, 157, 87, 0.85); height: 100%; opacity: 1; left: 0px; position: absolute; top: 0px; transition: opacity 0s ease 0s; width: 100%;\"><\/div>\n<\/div>\n<div class=\"w-bottom-bar-left w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 0px; opacity: 1; transition: opacity 0s ease 0s;\">\n<div class=\"w-bottom-bar-left-inner w-css-reset\" style=\"height: 34px; position: relative; pointer-events: auto; white-space: nowrap;\">\n<div class=\"w-css-reset\" data-handle=\"smallPlayButton\" style=\"display: inline-block; vertical-align: top;\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\" style=\"display: inline-block; height: 34px; position: relative; vertical-align: top; width: 40px;\"><button tagname=\"button\" class=\"w-vulcan-v2-button w-css-reset w-css-reset-tree w-css-reset-button-important\" aria-label=\"\uc7ac\uc0dd\" title=\"\uc7ac\uc0dd\" style=\"background-color: rgba(0, 0, 0, 0); box-shadow: none; cursor: pointer; height: 100%; position: relative; transition: background-color 150ms ease 0s; width: 100%;\"><\/p>\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"smallPlayButton\" style=\"box-sizing: border-box; height: 100%; position: relative; transform: scale(1.001); transition: transform 200ms ease 0s;\">\n<div style=\"box-sizing: border-box; height: 100%; margin-left: 1px; padding: 10px 0px 9px; position: relative; width: 100%;\">\n<div style=\"height: 100%; width: 100%;\">\n<div style=\"display: none; height: 100%; width: 100%;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 11.556 16\" enable-background=\"new 0 0 11.556 16\" focusable=\"false\" class=\"w-css-reset w-css-reset-tree\" style=\"fill: rgb(255, 255, 255); height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%; vertical-align: top;\"><g><rect x=\"0\" y=\"0\" width=\"3.5\" height=\"12\"><\/rect><rect x=\"6.5\" y=\"0\" width=\"3.5\" height=\"12\"><\/rect><\/g><\/svg><\/div>\n<div style=\"display: block; height: 100%; width: 100%;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 11.556 16\" enable-background=\"new 0 0 11.556 16\" focusable=\"false\" class=\"w-css-reset w-css-reset-tree\" style=\"fill: rgb(255, 255, 255); height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%; vertical-align: top;\"><polygon points=\"11.556,7.5 0,15 0,0\"><\/polygon><\/svg><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar-middle w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 100%; opacity: 1; transition: opacity 0s ease 0s;\">\n<div class=\"w-bottom-bar-middle-inner w-css-reset\" style=\"height: 34px; position: relative; pointer-events: auto; white-space: nowrap; opacity: 1; transform: translateY(0px); transition: opacity 0ms ease 0s, transform 0ms ease 0s;\">\n<div class=\"w-css-reset\" data-handle=\"lowerPlaybar\" style=\"height: 100%; position: relative;\">\n<div class=\"w-playbar-wrapper w-css-reset w-css-reset-tree\" style=\"display: flex; height: 100%; width: 100%;\">\n<div class=\"w-playbar__time\" style=\"box-sizing: content-box; color: white; font-family: WistiaPlayerInterNumbersSemiBold, Helvetica, sans-serif; font-size: 13px; letter-spacing: 0.5px; line-height: 34px; padding-left: 5px; pointer-events: none; position: relative; text-align: center; width: 28px;\">1:40<\/div>\n<div aria-label=\"Playbar\" aria-orientation=\"horizontal\" aria-valuemax=\"99.56\" aria-valuemin=\"0\" aria-valuenow=\"0\" aria-valuetext=\"0:00\" role=\"slider\" tabindex=\"0\" style=\"cursor: pointer; flex: 1 1 0%; height: 34px; outline: none; margin-left: 15px; margin-right: 10px; position: relative;\"><canvas height=\"34\" width=\"747\" style=\"height: 34px; left: -15px; position: absolute; top: 0px; width: 747px;\"><\/canvas><\/p>\n<div style=\"border-radius: 50%; height: 11.2px; left: -5.6px; opacity: 0; position: absolute; top: 11.4px; width: 11.2px;\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar-right w-css-reset\" style=\"display: table-cell; vertical-align: top; position: relative; width: 0px; opacity: 1; transition: opacity 0s ease 0s; white-space: nowrap;\">\n<div class=\"w-bottom-bar-right-inner-anchor w-css-reset\" style=\"height: 34px; position: relative; pointer-events: auto; white-space: nowrap; display: inline-block; right: 0px; top: 0px; vertical-align: top;\">\n<div class=\"w-bottom-bar-right-inner w-css-reset\" style=\"height: 34px; position: relative; pointer-events: auto; white-space: nowrap; display: inline-block; opacity: 1; right: 0px; top: 0px; transform: translateY(0px); transition: opacity 0ms ease 0s, transform 0ms ease 0s;\">\n<div class=\"w-css-reset\" data-handle=\"volumeButton\" style=\"display: inline-block; vertical-align: top;\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\" style=\"display: inline-block; height: 34px; position: relative; vertical-align: top; width: 40px;\"><button tagname=\"button\" class=\"w-vulcan-v2-button w-css-reset w-css-reset-tree w-css-reset-button-important\" aria-label=\"\uc74c\uc18c\uac70\" title=\"\uc74c\uc18c\uac70\" style=\"background-color: rgba(0, 0, 0, 0); box-shadow: none; cursor: pointer; height: 100%; position: relative; transition: background-color 150ms ease 0s; width: 100%;\"><\/p>\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"volumeButton\" style=\"box-sizing: border-box; height: 100%; position: relative; transform: scale(1.001); transition: transform 200ms ease 0s;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" focusable=\"false\" style=\"fill: rgb(255, 255, 255); height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><g style=\"transform: translateX(1.25px); transition: transform 100ms ease 0s;\"><g><path d=\"M13.8,14.2c-0.5,0.5-1.4,0.8-2,0.8h-1.6C9.5,15,9,15.5,9,16.2v1.6c0,0.7,0.5,1.2,1.2,1.2h1.6c0.7,0,1.6,0.4,2,0.8l2.3,2.3c0.5,0.5,0.8,0.3,0.8-0.4v-9.6c0-0.7-0.4-0.8-0.8-0.4L13.8,14.2z\"><\/path><\/g><g><path fill=\"none\" stroke=\"#ffffff\" stroke-line-cap=\"round\" stroke-miterlimit=\"10\" stroke-width=\"2\" d=\"M22,11.7c0,0,1.1,2.5,1.1,5s-1.1,5-1.1,5\" style=\"opacity: 1; transition: 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href=\"\/blog\/four-steps-to-measure-veeva-vault-and-veeva-crm-end-user-adoption\/\">Take me to part 2: Four Steps to Measure End-User Adoption.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is part one of a three-post series about Veeva program health. 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