Purpose-built application for life sciences
Vault CRM is a purpose-built application for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database. It enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, and field engagement. Vault CRM is the evolution of Veeva CRM serving 500+ customers across pharma and medtech.
Core capabilities support critical region-specific business requirements and regulatory needs. Vault CRM is accessible online via a browser and desktop application, with full offline support on the iPad, iPhone, and Android.
Launching late 2025, Veeva AI for Vault CRM — featuring Pre-Call Agent, Content Agent, Free Text Agent, and Voice Agent — will be available at no cost through 2030.
Veeva Vault CRM Impact
AI to Work Smarter and Faster
Purpose-built industry-specific agents embedded in Vault CRM to increase productivity.Greater Field Productivity
Keep field teams productive on any device, from any location, even offline. Find, assemble, and present compliant content across all channels.Streamlined Processes
Simply workflows like sample management, consent capture, and medical inquiries. Maintains compliance and flags potential risks.Stronger HCP Relationships
Complete view of customer interactions across teams and channels, preferences, and affiliations.
Customer Success
Medtechs redefine engagement with Veeva Commercial
Read eBook
The Life Sciences CRM Decision: Key Advantages of a Purpose-Built Solution
Watch Video
Establishing the Foundation for MedTech Commercial Excellence
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Vault CRM Suite Features Brief
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Voice Agent and Free Text Agent in Vault CRM
Watch Demo
Voice Agent and Free Text Agent in Vault CRM
