Managed Services Consultant, R&D
Dalian/Korea
Company Information
- Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. Qualified candidate will be supporting multiple clients in a shared, dedicated capacity.
Job Summary
- Provide post-go-live administrative support for multiple clients
- Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
- Bulk import/export of content and data
- Ad hoc training of users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Creation of regular and ad hoc customer reports
- Execute customer change requests
Responsibilities
- Mandatory: Ability to communicate effectively, both orally and in writing in Korean
- Experience with configuring/supporting/implementing content management software
- Customer services or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Excellent verbal and written communication skills
- Proven ability to work remotely and independently in support of clients
- Bachelor’s degree or equivalent relevant experience
Requirements
- Project Management experience
- Understanding of life science content management principles, types, and taxonomies
- Understanding of life science compliance requirements
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
- Development Background with experiences of SOAP, Rest API
Nice to Have
- Flexible PTO
- Allocations for continuous learning & development
- Health & wellness programs
