Managed Services Consultant

Dalian

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Job Summary

• Veeva is looking for a Managed Services Consultant who wish to become experts in our Commercial Cloud product suite, who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products including: Veeva CRM, Network, Vault, etc. Our customers are mainly from Australia, Japan, China and South East Asia-Pac. There are also opportunities to work in a Global project where you need to work with Veeva EU/US team members.

Responsibilities

• Provide post-go-live System Consulting and Administration
• Support the customer-internal System Releases Cycle, including:
• Analysis and deployment of new product features.
• Maintenance of Production and Sandbox environments
• Execute Customer Change Request
• Tier 2/3 troubleshooting and how to’s
• Data imports and exports using APEX data loader
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy
• Creation of regular and ad-hoc customer reports
• Interact with Veeva Product Support on customer’s behalf

Requirements

• Strong desire to learn new things!
• At least Bachelor’s degree in Computer Science, Computer Engineering, or other similar degree
• Excellent verbal and written communication skills in English or Japanese
• Strong Presentation skills
• Ability to work remotely and independently with clients
• Experience with fulfilling customer needs and managing expectations
• Ability to quickly understand requirements and design & articulate potential solutions
• Ability to juggle and prioritize

Nice to Have

• Customer service or consulting experience with multiple client responsibility
• Veeva CRM experience/knowledge
• SFDC Certifications
• Knowledge and applicable work experience in the Pharmaceutical and Life Sciences industry
• Development working experience(only for Japan consultant)