Global Medical Information Management

Communicate medical affairs information faster and more efficiently with a single, centralized case and response management system. From creation and approval through delivery and fulfillment, Vault MedComms is a modern cloud-based solution for global medical information management.

Benefits

Streamline Medical Affairs

Rapidly respond to your customer’s medical inquiries in their preferred channel with real-time access to your latest approved medical content.

Single Source of Truth

Single solution supporting the end-to-end medical inquiry process with centralized medical content and a global repository.

Scale

A cloud solution that evolves with your business needs.

Global Content Management

A user-friendly global repository that simplifies collaboration and version control when managing all types of medical affairs content.

Features

Case Management

Intake inquiries from multiple channels, manage case details, assign or escalate cases, and manage priorities in line with SOPs.

One Source, Multiple Channels

Includes a complete content repository that manages content across multiple channels—such as a medical communications contact center—for rapid, controlled content distribution and expiration.

Response Package Generation

Assemble, publish, and manage response packages with automatic cover level personalization. Maintain traceability to source templates for full audit trail back to original documents.

Global Consistency, Local Flexibility

Easily create local medical content derived from global assets while maintaining traceability back to the original source. Tailor documents to meet local language, customs, and regulations with region-specific approval processes.

Medical Insights

Easy-to-use, detailed dashboards and reports allow real-time progress tracking across the entire content lifecycle from operational metrics, such as case volumes and response times, to strategic measures, such as trending topics and most utilized fulfillment documents. Easily identify bottlenecks and areas for process improvement.

Real-Time Collaborative Authoring

Seamless integration between Vault and Microsoft Office Online provides real-time collaborative authoring and does so in a compliant way.

Integrated Medical Inquiry Management

Vault MedComms combines global medical affairs content management and medical inquiry management in a single solution for more efficient scientific communications.

Compliance & Control

Response documents are shared by a secure link that controls access and expiration to ensure content is always current and approved.

Integrated Medical Inquiry Management

Vault MedComms combines global medical affairs content management and medical inquiry management in a single solution for more efficient scientific communications.

Connected ecosystem

Open Vault API lets you easily integrate with complementary solutions like quality and regulatory. In addition, the Vault API allows users of external systems to interact with content and data.