AI in Vault CRM

Generate Commercial Evidence™


Industry-specific AI to increase
commercial agility

Announced 2025
Status Early
Customers 1-10

AI in Vault CRM delivers standard industry-specific agentic capabilities to increase commercial agility and productivity, maximizing engagement while minimizing prep work and data entry.

Agentic Call Report – Capture compliant free text to generate Commercial Evidence turning field insights into actionable intelligence.

Voice – Record, transcribe and transpose information directly into Vault CRM, turning Vault CRM into a true assistant and partner.

Media – Locate, summarize, and launch content for proactive planning and real-time support during customer interactions.


Open and Interoperable Foundation

Vault CRM Data Lakehouse – Make your Vault CRM data easily accessible to power AI and analytics with direct data API access and zero-copy architecture – included in your license.

Embedded External Agents – Seamlessly integrate third-party AI into Vault CRM with full context using flexible configurations via AI chat or custom X-pages.

Industry-specific AI to increase commercial agility

AI in Vault CRM

  • Eliminate Administrative Friction

    Automate prep work, voice transcriptions, and call logging so field teams reclaim selling time.
  • Uncover Actionable Intelligence

    Transform compliant free text and field observations into real-time insights to address hidden market barriers.
  • Support real-time engagement

    Instantly locate, summarize, and launch relevant content during customer interactions to drive meaningful conversations.

See Agentic Call Report in action

Customer Success
Alcon Baxter BD Carl Zeiss Coloplast Dex-Com Embecta Exact-Sciences Edwards
Alcon Baxter BD Carl Zeiss Coloplast Dex-Com Embecta Exact-Sciences Edwards
Fresenius Grail Illumina Intuitive Medtronic STARR Terumo Stryker Philiips Zimmer