Reimagine Medical Information

Modern medical inquiry management for efficient
scientific communications.

Modern medical inquiry management for efficient scientific communication.
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Medical Inquiry Management

Veeva Vault MedComms is the modern cloud application for collection, management, and response delivery of medical information.



A single solution that supports the end-to-end medical inquiry process. It eliminates the need for multiple systems and integrations.


Unifies your scientific content and medical inquiries with Veeva Medical CRM, leveraging data to enable qualitative measures and strategic insights.


Cloud-based system grows and evolves with your business needs. It delivers access to the latest innovations through regular updates while also eliminating IT maintenance and burden.


Centrally Manage Medical Inquiries

Quickly and efficiently administer medical information cases, contacts, and documentation from one central source.

Create Custom Medical Inquiry Tasks

Manage, and track complex medical inquiries by creating custom tasks and due dates. Review and investigate directly from Vault MedComms, and search for pre-written responses or create new ones. Get visibility into the full approval process with an integrated timeline for tracking and managing tasks.

Case Management

Intake inquiries from multiple channels, manage important case details, assign or escalate cases, manage case priorities and workload in line with SLAs or SOPs.

Response Package Generation

Inquiry fulfilment, including assembly and publishing of response packages, as well as managing response components.

Automated Cover Letter and Email Response Personalization

Leverage pre-configured cover letter and email templates for maximum efficiency and consistency.

Response Fulfilment

Email responses can be sent directly from Vault MedComms without the need for an external email client.

Capture Inquiries with Veeva Medical CRM

Create new case contacts directly in Vault MedComms or sync automatically with Veeva Medical CRM. Log and track important details, see standard metrics, and get rich insights for medical inquiries.

Unified with the Vault Platform

Capture adverse events or product quality complaints with other Vault applications, helping to create more efficient interdepartmental communication processes.