Web Sites Covered
This privacy statement covers the information practices of the Web sites and
Services that link to this Privacy Statement: *.veeva.com, veeva.com/eu, veeva.com/jp, veeva.com/cn, veeva.com/ap, veeva.com/br, veeva.com/la, alignbiopharma.org, alignclinicalcro.org, our Customer Support Portal
(collectively referred to as “Veeva Systems Web sites”, “the Company’s Web sites”),
our Veeva Vault Services Platform (“Veeva Vault” or “Services Platform”) at *.veevavault.com, and our Veeva Network product
(“Veeva Network”) at *.veevanetwork.com. The use of information collected
through Veeva Vault or Veeva Network shall be limited to the purpose of providing
the service for which the Customer (i.e., life sciences company) has engaged Veeva
Systems.
We use a service provider that powers and processes our Customer Support Portal data
that is accessed through a link on the Veeva Systems Web site. Although this portal
resides on the service provider’s URL, it is branded as Veeva and Veeva Systems’
Privacy Statement governs the collection and use of information collected on these
pages. All pages branded as Veeva Systems on this portal have a link to this Privacy
Statement.
The Company’s Web sites may contain links to other web sites. Veeva Systems is not
responsible for the information practices or the content of such other web sites. If
you submit personal information to any of those sites, your information is governed
by their privacy statements. We encourage you to carefully read the privacy
statement of any web site you visit.
Our Web site also includes Social Media Features, such as the Facebook button and
Widgets or interactive mini-programs that run on our site. These Features may
collect your IP address, which page you are visiting on our site, and may set a
cookie to enable the Feature to function properly. Social Media Features and Widgets
are either hosted by a third party or hosted directly on our Site. Your interactions
with these Features are governed by the privacy statement of the company providing
it.
Web Site Navigational Information
Veeva Systems uses commonly-used information-gathering tools, such as cookies and
Web beacons, to collect information as you navigate the Company’s Web sites (“Web
Site Navigational Information”). This section describes the types of Web Site
Navigational Information that may be collected on the Company’s Web sites and how
this information may be used.
Cookies and Other Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping
purposes. Technologies such as: cookies, beacons, tags and scripts are used by Veeva
Systems and some of our business partners (e.g., our tracking utility company),
affiliates, or analytics or service. These technologies are used in analyzing
trends, administering the site, tracking users’ movements around the site and to
gather demographic information about our user base as a whole. We may receive
reports based on the use of these technologies by these companies on an individual
as well as aggregated basis.
We use session cookies to make it easier for you to navigate our site. A session ID
cookie expires when you close your browser. Cookies enable us to track and target
the interests of our users to enhance the experience on our site.
Enabling these cookies is not strictly necessary for the website to work but it will
provide you with a better browsing experience. You can delete or block these
cookies, but if you do that some features of this site may not work as intended.
What cookies do we use?
We use the following categories on our websites and other online services:
Category 1 — Strictly Necessary Cookies
These cookies are essential to enable you to browse around our websites and use
their features. Without these cookies, services including user account login and
access to video content cannot be provided.
Category 2 — Preference Cookies
These cookies collect information about how you use our websites and remember
choices you make while browsing. This data may be used to help optimize our websites
and make them easier for you to navigate.
For instance, we may store your geographic location in a cookie to ensure that we
show you our website localized for your area. We may also remember preferences such
as text size, fonts, and other customizable site elements. They may also be used to
keep track of what featured products or videos have been viewed to avoid repetition.
The information these cookies collect will not personally identify you, and they
cannot track your browsing activity on non-Veeva websites.
Category 3 — Statistics Cookies
These cookies help Veeva understand how visitors interact with our websites and help
us improve our overall site experience.
Veeva primarily uses Matomo on our website to provide statistics and
reporting on our website performance.
Category 4 — Marketing Cookies
These cookies are used to track visitors behavior on our site and potentially across
non-Veeva websites. The intention is to display Veeva specific content and
advertisements that are relevant and engaging for the individual user. The
information these cookies collect will not personally identify you and is used to
target content to users anonymously.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that
are already on your computer and you can set most browsers to prevent them from
being placed. If you do this, however, you may have to manually adjust some
preferences every time you visit a site and some services and functionalities may
not work.
Web Beacons
Veeva Systems uses Web beacons alone or in conjunction with cookies to compile
information about Customers and Visitors’ usage of the Company’s Web sites and
interaction with emails from the Company. Web beacons are clear electronic images
that can recognize certain types of information on your computer, such as cookies,
when you viewed a particular Web site tied to the Web beacon, and a description of a
Web site tied to the Web beacon. For example, Veeva may place Web beacons in
marketing emails that notify the Company when you click on a link in the email that
directs you to one of the Company’s Web sites. Veeva Systems uses Web beacons to
operate and improve the Company’s Web sites and email communications.
Veeva Systems may use information from Web beacons in combination with data about
Veeva Customers to provide you with information about the Company and services.
Log Files
As is true of most web sites, we gather certain information automatically and store
it in log files. This information may include internet protocol (IP) addresses,
browser type, internet service provider (ISP), referring/exit pages, the files
viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time
stamp, and/or clickstream data. We may combine this automatically collected log
information with other information we collect about you. We do this to improve
services we offer you.
Local Storage
We use Local Storage (LS) such as HTML5 to store content information and
preferences. Third parties with whom we partner to provide certain features on our
site or to display advertising based upon your Web browsing activity use HTML 5 to
collect and store information. Various browsers may offer their own management tools
for removing HTML5.
Do Not Track
Currently, various browsers (such as Internet Explorer, Firefox, and Safari) offer a
“do not track” or “DNT” option. Veeva Systems does not currently commit to
responding to browsers’ DNT signals with respect to the Company’s Web sites, in
part, because no common industry standard for DNT has been adopted by industry
groups, technology companies or regulators, including no consistent standard of
interpreting user intent. Veeva Systems takes privacy and meaningful choice
seriously and will make efforts to continue to monitor developments around DNT
browser technology and the implementation of a standard.
Behavioral Targeting / Re-Targeting
We partner with a third party to either display advertising on our website or to
manage our advertising on other sites. Our third party partner may use technologies
such as cookies to gather information about your activities on this site and other
sites in order to provide you advertising based upon your browsing activities and
interests. If you wish to not have this information used for the purpose of serving
you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of
being served ads. You will continue to receive generic ads.