Veeva contracts, order forms, and statements of work may reference online terms that govern how Veeva delivers, and you may use, Veeva products and services. Please refer to the relevant sections below for details.

Master Agreement

Veeva’s customer relationships are governed by our Master Agreement alongside specific commercial terms in Order Forms for software, data, and analytics and in Statements of Work (SOWs) for professional services.

If you do not have a separately signed agreement with Veeva but execute an Order Form or SOW that references Veeva’s Master Agreement, you agree to the online terms linked here (the “Agreement”).

Additional terms that may apply based on the products or services that you purchase, or the manner in which you use certain products or services, apply as set forth below.

By accepting any of the terms set forth on this page on behalf of a company or other legal entity, you confirm that you have the legal authority to act and contract on that company’s or entity’s behalf. If you do not have this authority, or if you do not agree to applicable terms below, you may not accept them and may not use the relevant software, data, analytics, or services.

End User Customers

If you are using our software in connection with contract-research, -manufacturing, or -sales operations on behalf of a sponsor or other third party, these additional terms will apply to your Agreement.

Product and Regional Terms

Your Agreement, Order Form, or SOW may incorporate the product-specific or regional terms below. Please review the terms that apply to your subscription(s) or location below.

Veeva Product-Specific Terms

  • Veeva AI Product Terms. These terms apply to artificial intelligence features in the Vault Platform (Vault AI), Veeva Ostro products, and other Veeva-provided AI functionality and agentic solutions.
  • Data Product Terms. These terms apply to Veeva’s proprietary data products, including OpenData, Veeva Link, Veeva Compass, and HCP360 products. They include:
    • Core Data Products Terms: A core set of terms that apply to the use of all data products.
    • Use of Veeva Data Products with Artificial Intelligence Terms: Terms that apply if you use Veeva’s data products with third party artificial intelligence tools.
    • Interaction DCRs Terms: Terms that apply if you submit data change requests based on your interaction with the subject of the data.
    • Individual Product Terms: Terms that apply to individual data products that you license.
  • Veeva eCOA Product Terms. These terms apply to Veeva’s eCOA product.
  • Veeva Digital Events Terms. These terms apply to Veeva’s event services offering.
  • Veeva Engage Product Terms. These terms apply to Veeva’s Engage product.
  • Veeva RTSM Product Terms. These terms apply to Veeva’s RTSM products and services.
  • Crossix Analytics Terms. These terms apply to Veeva products and services in the Crossix Analytics suite.
  • Ostro Product Terms. These terms apply to Veeva products and services provided under the Veeva Ostro brand.
  • Falcon MLR Product Terms. These terms apply to your use of Falcon MLR.

Regional Terms

Veeva Tools

Privacy Terms

Please refer to our Privacy Notice for information about Veeva’s privacy practices. The privacy terms below may be incorporated into your MSA or Order Form with Veeva by reference.

If you wish to execute any or all of the following for your organization’s records, please have an authorized representative sign the necessary executable form(s) from the list below. Your signature will be directed to Veeva, and we will return a fully executed version to you upon completion.

Data Processing Addendum

  • Incorporated DPA – For your records (if the DPA is already incorporated into your MSA by reference).
  • Executable DPA – If your organization requires a signed DPA.

Standard Contractual Clauses

Other Information

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