Veeva Contracts

Certain documents that you have executed with Veeva may make reference to online terms. Please refer to the applicable section below for more details.

Veeva’s relationship with its customers is governed by our Master Subscription Agreement (“MSA”), along with order forms specific to our software and data products and statements of work for professional and consulting services.

If you do not have an MSA with Veeva but execute an order form or statement of work that references Veeva’s MSA, you agree to the terms set forth in this document. If you are entering into this online MSA on behalf of a company or other entity, then you represent that you have the authority to bind such entity and its affiliates to the online MSA’s terms and conditions. If you do not have such authority, or if you do not agree with the terms and conditions of the online MSA, you must not accept it and may not use the software or data products or request professional or consulting services.

Product and Regional Terms

Your Order Form or MSA may incorporate the following product-specific or regional terms by reference. Please review the terms applicable to your subscriptions or location.

Product Terms

• Veeva AI Product Terms. These terms apply to the various Agentic AI features in the Vault Platform and the application-specific AI agents known as Veeva AI.
• Data Product Terms. These terms apply to Veeva’s proprietary data products including OpenData, Veeva Link, Veeva Compass, and HCP360 products.
• Use of Data Products with AI Terms. These terms apply to your use of Veeva’s proprietary data products with AI, including OpenData, Veeva Link, Veeva Compass, and HCP360 products.
• Ostro Product Terms. These terms apply to Veeva products and services provided under the Veeva Ostro brand.

Regional Terms

• Veeva EU Data Act Terms. These terms provide switching rights to certain eligible customers in the EU.

Veeva Tools

• Data Matcher Tool Terms

Privacy Terms

Please refer to our Privacy Notice for information about Veeva’s privacy practices. The privacy terms below may be incorporated into your MSA or Order Form with Veeva by reference.

If you wish to execute any or all of the following for your organization’s records, please have an authorized representative sign the necessary executable form(s) from the list below. Your signature will be directed to Veeva, and we will return a fully executed version to you upon completion.

Data Processing Addendum

• Incorporated DPA – For your records (if the DPA is already incorporated into your MSA by reference).
• Executable DPA – If your organization requires a signed DPA.

Standard Contractual Clauses

• EU Standard Contractual Clauses with Addenda for the UK and Switzerland
  • Standard Contractual Clauses (Controller-to-Controller)
  • Standard Contractual Clauses (Controller-to-Processor)
  • Standard Contractual Clauses (Processor-to-Processor)
• Brazil Standard Contractual Clauses
  • Standard Contractual Clauses (Controller-to-Controller)
  • Standard Contractual Clauses (Controller-to-Processor)
• Kingdom of Saudi Arabia Standard Contractual Clauses
  • Standard Contractual Clauses (Controller-to-Controller)
  • Standard Contractual Clauses (Controller-to-Processor)
  • Standard Contractual Clauses (Processor-to-Processor)
• Turkey Standard Contractual Clauses
  • For information on Veeva’s Turkish SCCs, please contact privacy@veeva.com.

Other Information

For information about:

• How Veeva protects Customer Data, refer to Veeva and Customer Data Statement.
• Veeva’s service and availability information, refer to Veeva’s Trust Site.
• Veeva’s security program, refer to Veeva’s Security Program Overview.
• Veeva’s governance practices, including our
• Code of Conduct
• Global Anti-Corruption Policy
• Modern Slavery and Human Trafficking Statement (UK)
• Supplier Code of Conduct