Effective Date: July 17, 2020; revised January 26, 2023
UPDATE: On July 16, 2020, the Court of Justice of the European Union issued a judgment declaring as “invalid” the European Commission’s Decision (EU) 2016/1250 of 12 July 2016 on the adequacy of the protection provided by the EU-U.S. Privacy Shield. As a result of that decision, the EU-U.S. Privacy Shield Framework is no longer a valid mechanism to comply with EU data protection requirements when transferring personal data from the European Union to the United States. Veeva relies on the European Commission-approved Standard Contractual Clauses for International Data Transfers as the legal mechanism for data transfers to countries outside of the EU.
We collect business contact details from customers, suppliers and other business partners in the EU, UK and Switzerland (“EU, UK and Swiss Business Contacts”), including name, job title, company affiliation and contact details. From our website, visitors who request additional information about our products or who wish to access secure areas of our website, we collect name, company name, email address, mailing address, phone number, portal login ID, and password.
We also store and process personal data on behalf of our corporate customers. Our corporate customers use our cloud-based software products to process personal data at their discretion, including data pertaining to their own customers, employees, and patients.
We also obtain personal data of healthcare professionals from third party public sources such as medical associations and directories.
We are subject to the Principles for all personal data that we receive from companies or individuals in the EU, UK and Switzerland (“EU, UK and Swiss Data”) in reliance on the Privacy Shield Frameworks. We also receive some data in reliance on other compliance mechanisms, including data processing agreements based on the Standard Contractual Clauses.
We collect and use personal data of EU, UK and Swiss website visitors for purposes of providing products and services to our customers, communicating with corporate business partners about business matters, processing data on behalf of corporate customers, providing information on our services, and conducting related tasks for legitimate business purposes. With respect to marketing, data subjects in the EU, UK and Switzerland may opt-in to receive or opt-out to stop marketing communications from Veeva. Onward transfers of their personal data to other data controllers is also managed by following opt-out instructions that are contained in each marketing email or by contacting email@example.com.
If you have any questions regarding this notice or if you need to update, change or remove personal data that we control, you can do so by contacting firstname.lastname@example.org or by regular mail addressed to:
Veeva Systems Inc.
4280 Hacienda Drive
Pleasanton, CA 94588
To contact Veeva’s EU Data Protection Officer:
Tünde Sátorová, LL.M., CIPP/E
Veeva Systems Hungary Kft. – For the attention of the EU Data Protection Officer
Alkotás utca 50.B. Tower, 4th floor
H – 1123
To contact Veeva’s Chief Information Security Officer:
Chief Information Security Officer
5555 Parkcenter Circle, Suite 300
Dublin, OH 43017
Veeva is responsible for the processing of personal data it receives under the Privacy Shield Frameworks and subsequently transfers to any third party acting as an agent on its behalf. Veeva complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, UK and Switzerland, including the onward transfer liability provisions.
We share EU, UK and Swiss Data with our subsidiaries, affiliates and contractors who process personal data on behalf of Veeva. We may also need to provide personal data to our partners to fulfill product and information requests and to provide customers and prospective customers with information about Veeva and its products and services. We share EU, UK and Swiss Data with other third parties for the purposes for which we receive the EU, UK and Swiss Data (e.g., performance of contractual obligations and rights), and we may also disclose EU, UK and Swiss Data where we are legally required to disclose (e.g., under statutes, contracts or otherwise) or where the disclosure is permitted by law or the Privacy Shield Principles and we have a legitimate business interest in such disclosure.
EU, UK and Swiss website visitors may opt out of disclosures to entities other than agents unless the disclosure is required by law or necessary under contracts by sending an email to email@example.com, but such an opt-out request may make it difficult or impossible for us to provide requested services. We minimize disclosures of personal data as reasonably practical.
EU, UK and Swiss website visitors have the right to access the personal data we process about them. To access your personal data, please send a request to firstname.lastname@example.org.
Because Veeva may have limited access to personal data our customers store in our services, if you wish to request access, limit use or disclosure, please provide the name of the Veeva customer who provided your personal data to our services. We will refer your request to that customer and will support them as needed in responding to your request.
EU, UK and Swiss Business Contacts may choose to change personal data, unsubscribe from email lists, or cancel an account by contacting email@example.com. EU, UK and Swiss website visitors may choose to unsubscribe from our marketing communications by using the unsubscribe mechanism in our emails.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
When covering Veeva employee data received from EU, UK and Switzerland for use in the context of the employment relationship, Veeva commits to cooperate with and comply with the advice of the EU & UK Data Protection Authorities and Swiss Federal Data Protection and Information Commissioner.
Veeva’s commitments under the Privacy Shield Frameworks are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Veeva may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
The UK has left the EU, and the transition period after Brexit comes to an end on December 31, 2020. In order to transfer or access personal data from the UK in the United States, Veeva updated its Privacy Shield commitments to specifically cover personal data from the UK. On July 16, 2020, the UK Information Commissioner’s Office advised Veeva to continue to rely on its Privacy Shield certification until new guidance becomes available. Veeva relies on the European Commission-approved Standard Contractual Clauses for International Data Transfers, as appended by the UK Addendum, as the legal mechanism for data transfers to countries outside of the UK.