Four Steps to Measure Veeva Vault and Veeva CRM End-User Adoption

This is part two of a three-post series about Veeva program health. You can find the first entry—Monitoring the Health of Your Veeva Program–here. This entry covers a four-step framework to measure end-user adoption across Veeva Vault and Veeva CRM.

Step 1: Identify business goals

Begin with agreement on what your are trying to accomplish with your overall program:

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Step 2: Define relevant metrics

What does good look like for your business? The next step is to decide what you want to measure and why:

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Step 3: Build adoption reports and dashboards

Clean reports and scannable dashboards will help you monitor progress and ensure progress keeps on schedule:

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Step 4: Identify areas of need

The above three steps will help you identify the most critical areas of need for an adoption plan:

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Take me to part 3: How To Accelerate End-User Adoption.