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The Perfect Call

Gain powerful insight with face-to-face customer engagement for the digital age.

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Veeva CLM

Harness the power of closed-loop marketing to identify preferences, harmonize interactions across channels, and forge deeper customer relationships.

Veeva CLM is the life science industry’s most advanced closed loop marketing solution. Built into Veeva CRM, Veeva CLM empowers you to engage customers in relevant and meaningful conversations while continuously learning and improving.

Support for industry standard content formats means there are no limits on how creative you or your agency can be. More than 250 agencies worldwide—and counting—partner with Veeva and build content for Veeva CLM, making it the trusted solution for marketing creativity, speed, and results.

BENEFITS

More meaningful interactions: Capture customer preferences and deep insights in real time to make every face-to-face engagement relevant and impactful.
Increased productivity: Interactions are automatically recorded into Veeva CRM so field reps can focus on quality time with customers, not administrative tasks.
High adoption: Your field reps plan for, execute, and complete their calls all in one place so that it is easy to learn and easy to use.

Take Action From Any Presentation

Report Calls with a Single Click

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“We knew that this would empower our field force with the tools to better respond to customer needs.”

Christoph Schmidt, PhD | Head of Global Commercial Excellence, Actelion
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“Combined CRM and CLM functionality will help us determine which marketing communications are working – and which are not – in order to maximize overall effectiveness.”

Geoff Warren | CRM Project Lead, Merck Sharp & Dohme
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“The CRM Mobile platform not only allows our medical reps to improve their administrative effectiveness, it also provides strategic opportunities for improving targeting and segmentation, and thus provides the most relevant information to the right doctor.”

Kelly Chen | National Sales Director, Lundbeck
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“We recognised that the system’s closed-loop marketing functions and the device’s beautiful presentation of multi-media content would support more interactive customer engagements. ”

Dr. Simon Clough | Managing Director, Daiichi Sankyo UK
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“Veeva CLM feeds insights from the field directly to marketing, and vice versa, for harmonized, more successful selling.”

Matt Nestor | Director of Commercial Operations, Keryx
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Features

ENGAGING CONTENT

With support for everything from HTML5 to videos, there are no limits on the types of creative assets you can use.

FULLY ACCESSIBLE OFFLINE

Built to run on both Apple iPad and Windows 10 devices. All content is available anywhere, anytime, even without an internet connection.

AUTOMATIC CALL RECORDING

Sales calls are automatically captured, eliminating significant administrative burden and providing higher quality data.

ACTIONABLE INSIGHTS

Provides real-time insights into message utilization, sequence, and customer feedback to better understand and meet your customers’ needs.

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BUILT INTO VEEVA CRM

Leverages the complete customer view from Veeva CRM, enabling users to deliver more relevant, personalized presentations. And with no integration to build, it is easy to use and maintain.

MULTIPLE CHANNELS, SINGLE SOURCE OF CONTENT

Includes a complete multichannel repository that manages and distributes content across all Veeva CRM channels, as well as other digital channels (optional), ensuring simplicity, visibility, and control of promotional assets.