Vault CRM is a deep application for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database. It enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, and field engagement.
Core capabilities support critical region-specific business requirements and regulatory needs. Vault CRM is accessible online via a browser and desktop application, with full offline support on the iPad, iPhone, and Android.
Launching late 2025, Veeva AI for Vault CRM — featuring Pre-call Agent, Content Agent, Free Text Agent, and Voice Agent — will be available at no cost through 2030.
Delivers Critical Local Capabilities: Supports all critical region-specific capabilities and regulatory needs – from Brazil to Japan, Germany and beyond.
Hundreds of Compliance Features: Compliant at its core, Vault CRM stays up-to-date with ever-evolving regulatory and compliance needs.
Full Offline Support: Data, configurations, and content are seamlessly synchronized across mobile devices, giving the field team instant access to the information they need online and offline.
Pre-call Agent: Provide individualized customer context, opportunities and suggested actions for better engagement.
Content Agent: Semantic search to locate, summarize and launch content in content library for quick access to relevant information.
Free Text Agent: Real time analysis of free text capture for compliance based on customer specific guidelines defined in natural language.
Voice Agent: Natural language voice as the main input of information into CRM business processes (i.e. Call Report).
Powered by Veeva AI in Vault Platform and all applications.
