Veeva Vault CRM Engage
Be There at the HCP's Point of Need
Engage is an application for field teams to interact with HCPs using personal and digital channels. Users can chat compliantly with HCPs and staff, schedule meetings, meet in video calls, and share approved content. Field teams access Engage directly in Vault CRM, while HCPs can access via a browser or a mobile application.
Engage integrates with third-party channels such as Microsoft Teams, WhatsApp, Zoom, and SMS, giving field teams flexibility to meet HCP preferences.
All engagement activity is automatically captured in Vault CRM to maintain built-in compliance and governance across interactions.
Announced 2018 Status Mature Customers100+
Free Text Uncovers the HCP Engagement Insights Biopharma Is Missing
Engage is an application for field teams to interact with HCPs using personal and digital channels. Users can chat compliantly with HCPs and staff, schedule meetings, meet in video calls, and share approved content. Field teams access Engage directly in Vault CRM, while HCPs can access via a browser or a mobile application.
Engage integrates with third-party channels such as Microsoft Teams, WhatsApp, Zoom, and SMS, giving field teams flexibility to meet HCP preferences.
All engagement activity is automatically captured in Vault CRM to maintain built-in compliance and governance across interactions.
Impact
Engagement that Fits How HCPs Work
30%
of compliant chat conversations initiated by HCPs
80%
average chat read rate
40%
clickthrough rate of Engage chat content
Why Engage
More Frequent and Timely Conversations
Customer Success
Helping Biopharma Leaders
Achieve Next-Level Engagement
Resources
Explore and Learn
Read Features Brief
Veeva Vault CRM Engage Features Brief
Read eBook
Making Inbound Channels a Reality: Insights from Commercial Leaders
Read White Paper
Bayer AG and Boehringer Ingelheim: HCP Engagement in the Moment of Need
Watch Customer Video
How Boehringer Ingelheim Achieved HCP-centric Engagement
Read eBook
What HCPs Want: How Biopharmas Can Deliver Better Support at the Moment of Need
Read Blog
How Pharma Can Be More HCP-centric: 4 Insights from GSK
Watch Demo
Veeva Vault CRM Engage: Connect Capabilities
Watch Demo
Veeva Vault CRM Engage: Share Capabilities
Watch Demo
Veeva Vault CRM Engage: Sign Capabilities
