Veeva CRM Engage

Digital Engagement That Puts
You at the HCP’s Point of Need

Adapt to the way HCPs like to connect with a suite of advanced
meeting, messaging, and content sharing capabilities.

Announced 2018
Status Mature

Veeva CRM Engage is an add-on application to Veeva CRM for digital engagement between CRM users and HCPs. Users can schedule meetings, meet in video calls, connect with HCPs and staff, and share approved content. CRM Engage is accessed directly in CRM for end users and via a standalone application for HCPs.

CRM Engage uses Veeva CRM Approved Email to support compliant invitations that allow attendees to schedule meetings or meet virtually through their device of choice.

All engagement activity is automatically captured in CRM.

Why CRM Engage

More frequent and timely conversations

  • Be there when customers need you

    Instant, asynchronous channels make it easy for HCPs to reach out whenever they need your teams.
  • Improve field agility

    Adapt to changing conditions and preferences with one tool for interactions in multiple channels.
  • Make compliance the default setting

    Stay audit-ready through full interaction logs and text input monitoring across all channels.

Exceed the
likely outcome


open rate of Engage chat content


click-through rate of Engage chat content

19 min

average length of Engage virtual meeting

  • Axsome Bayer Boehringer-Ingelheim CSL Gilead GSK Novo-Nordisk Shionogi UCB Upsher-Smith Viatris


Explore and learn

How pharma can be more HCP-centric: 4 insights from GSK
Read blog post
Veeva CRM Engage: Connect capabilities
Watch demo
HCP-driven engagement at the point of need
Watch demo
The new rules of HCP engagement
Get eBook
Upsher-Smith's digital first engagement strategy
Watch customer video
How to eliminate 5 friction points in HCP engagement
Read blog post

Interested in learning more about how Veeva can help?