Veeva Vault CRM
Service Center
Unified platform for customer service and inside sales, delivering seamless omnichannel engagement and data capture within the Vault CRM Suite.
Why Epikast chose Service Center to scale remote MSL services and inside sales
Overview
Seamless Customer Service and Effective Inside Sales
Omnichannel Architecture
Seamless channel experience across phone, email, web, chat, and fax.
Embedded Agentic AI
Service Center application agents built on the platform Veeva AI.
Native Collaboration
Collaboration with embedded Microsoft Office 365 (Microsoft Teams, OneNote, and Outlook).
Content Library
Centralized documentation for knowledge articles, FAQs, and approved PromoMats content.
Data Sharing Across Teams
360-degree customer view with cases and inside sales activities visible across all teams.
Case Console
The only life sciences-specific console for end-to-end case management.
Inside Sales Console
Purpose-built UI for inside sales reps to build call lists, dial, and disposition from a single screen.
One Solution, Two Ways to
Enhance Your Virtual Engagement
01 Service Center for Customer Service
Personalized Customer Support
Equip agents with consolidated customer data and activity history across teams for more informed interactions.
Faster Resolutions
Accelerate resolutions with a purpose-built interface and seamless Microsoft Teams and OneNote collaboration.
Cost-Efficient Ecosystem
Lower operational costs with a native CRM solution, eliminating the need for complex integrations, customization, and maintenance.
02 Service Center for Inside Sales
Accelerated Execution
Consolidate tools into a single application for efficient click-to-dial execution and effortless record keeping, including call attempts.
Deeper Customer Context
Unify your commercial teams with the same underlying data and data model for a true 360-degree customer view.
Rapid Deployment and Value
Get users productive quickly with an easy-to-deploy solution that scales to your needs.
“Vault CRM and Service Center will enable us to achieve a worldwide operational excellence and optimize engagement across channels.”
Francesco Masi
Chief Commercial Officer, Aboca
“With Service Center, life is easy. We’ve got all teams on the same platform with a complete, transparent view of the customer. Everything and everyone is in one place, which means faster sales execution and highly personalized HCP engagement.”
