We’re Here When You Need Us: 24/7 Global Service Center Support Expands to All Veeva Vault PromoMats Users

Customer success is one of our top priorities here at Veeva. As part of our commitment to your success, we’re pleased to announce that our Global Service Center will now provide first-line support to all Veeva Vault PromoMats users.

What is the Global Service Center and how does it work?

The Global Service Center team operates under a follow-the-sun support model to provide service seven days a week, 24 hours a day, 365 days a year. With locations in the United States, Australia, Japan, and the United Kingdom, our team provides phone and email support in ten different languages.

PromoMats users can now access the Global Service Center for routine assistance. Contact them for answers to critical questions such as these:

What makes the Global Service Center unique?

Customers on our advisory panel describe the Global Service Center as a “jewel.” As Pierre Fabre, Ltd, noted, “The [Global Service Center] provides an excellent service; it’s efficient, friendly and fast. You have one of the best customer-focused teams I have ever worked with.”

The Global Service Center is operated by application support staff who have a deep understanding of both Veeva Vault PromoMats and Zinc MAPS. Acting as tier-one support, the team is available to answer questions about product functionality and compliance processes, and guide you to additional support resources as may be required.

How do I reach the Global Service Center?

If you are a PromoMats customer and would like to gain access to Global Service Center support, please reach out to your Customer Success Manager or Account Executive. If you are already a Global Service Center user, contact our team here.