Veeva Vault PromoMats 24/7 Global Service Center
Providing a first line of support to ensure success and exceptional service for all Vault PromoMats users.
The Vault PromoMats Veeva Global Service Center is a team of experts providing 24/7/365 support to PromoMats users. The team operates under a follow-the-sun support model to provide service from four locations across the United States, Australia, Asia, and Europe. Support is available in most major languages – so wherever you are calling from, whatever time of day or night, expert help is always on hand. As part of our commitment to customer success, this team provides a first line of support to answer PromoMats inquiries regarding product functionality, system access, and guidance on escalation for product issue resolution and change management.
If you are interested in adding Global Service Center support, please contact your account executive or customer success manager.