"Include compliance from the beginning of your AI journey to help you mitigate risks so you do the right thing for the company, patients, and customers."
- Frank Armenante, Director of Field Systems, Novo
Hear how Corcept, Curium, Ionis, and Novo partner with compliance teams to support agentic AI adoption in life sciences using Agentic Call Report™ in Veeva Vault CRM. By enabling free text and agentic voice capabilities, commercial teams capture Commercial Evidence™ — a complete, analyzable record of what is happening in brand and field interactions — to better understand treatment barriers. These biopharmas share why early collaboration, executive sponsorship, and employee training are essential to responsible AI adoption.
Engage compliance early to evaluate and mitigate AI risk
A barrier to adopting Commercial Evidence is the perception that free text increases compliance and safety risk. Bringing compliance teams in early on the plan and showing the built-in safeguards is critical to acceptance and implementation.
Align leadership and train field teams for compliant AI adoption
Aligned leadership is the foundation to uncover Commercial Evidence, and the next critical step is equipping the field. Proactively addressing user hesitations and demonstrating business value ensures a smooth rollout on the front lines. The field force feels reassured this new way of working is approved and aligned.
Build cross-functional confidence in agentic AI innovation
Exposing compliance, legal, and IT teams to the art of the possible with AI allows them to be part of the company’s Commercial Evidence-generation journey and remain receptive to future industry-specific agentic AI capabilities in Vault CRM.
See how the Agentic Call Report compliantly captures call details with agentic voice and free text in this short demo.
Kavitha Parthasarathy, Corcept Therapeutics: Working with Compliance actually at Corcept was super easy. So first we started with having really good executive sponsorship. Executive leadership saw the value that AI could bring to our business. So then it was a matter of us making the case that there was business value to the Compliance team. And then it became a matter of just ensuring that the reps were appropriately trained so that the free text that they enter would be compliant with our policies.
Frank Armenante, Novo: You want your Compliance people to be involved from the beginning. Even if it’s before you’ve even started the project, getting that seed into their mind helps them to not only know, yes, they’re a part of this, but their job is not to stop you. Their job is to always be looking at the risk and help you mitigate what that risk is. So that you do the right thing for the company, you do the right thing for the patients, and for customers.
Parag Govil, Ionis: We believe in partnering with all functions to innovate. I think exposing teams like Compliance and Legal to the art of the possible, getting them more comfortable with the technology and improving their literacy is such an important step to allowing them to be part of the journey.
Andrew Bogie, Curium: Bringing Compliance in early on to the process and IT for that matter into the process to understand what the agentic AI capabilities in Vault CRM actually are and how they’re structured was critical to acceptance and implementation. You need to engage these additional stakeholders as well to make sure that they’re aware of what you’re doing, how it helps the organization, and that intent of enabling such a functionality like agentic AI and Vault CRM.
