Streamlines end-to-end inquiry management at scale with Veeva Vault MedInquiry
BARCELONA, Spain — 12 July 2023 — Veeva Systems (NYSE: VEEV) today announced that Merck KGaA, Darmstadt, Germany is using Veeva Vault MedInquiry as its global medical information management system. The leading biopharma uses Vault MedInquiry to effectively manage global medical information requests and help their teams worldwide streamline cross-functional business processes for better scientific exchange.
“Veeva Vault MedInquiry provides our users with a cloud-based, industry standard system which improves performance as well as user experience, strengthening our communications with customers,” said Priya Bhasin, scientific director, global medical information at Merck KGaA, Darmstadt, Germany.
With Vault MedInquiry, Merck KGaA, Darmstadt, Germany now has a unified global framework for medical information management. With connections between intake channels, safety, quality, content, and CRM systems, teams can continue to ensure compliance, meeting the regional and local requirements of the countries they serve.
“Our close collaboration with Veeva was key in ensuring a fully integrated environment and enabling fast paced innovation to help our global teams deliver superior services faster,” said Stacey Eggert, senior director, global medical information at Merck KGaA, Darmstadt, Germany.
“Merck KGaA, Darmstadt, Germany’s close partnership with Veeva will modernize global medical information operations with Veeva Vault MedInquiry, fitting into their process landscape to drive worldwide consistency,” said Callum Hawes, senior director, medical inquiry strategy at Veeva. “Our teams managed multiple integration streams in parallel, partnering closely to tailor the new system to Merck KGaA, Darmstadt, Germany’s global requirements, with the opportunity to take advantage of new innovations and adapt for future growth.”
Vault MedInquiry provides a complete scalable solution that drives the end-to-end medical inquiry management process from intake to fulfillment.
About Veeva Systems
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com/eu.
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