Delivering Greater Customer Value Across Sites with Unified Quality Operations
"Unified Quality and using one Veeva platform has resulted in a better and more efficient collaboration with our customers.”
Global CDMO Recipharm standardized its quality system landscape across 14 sites to drive greater business value in its customer relationships. By unifying quality with Veeva QualityDocs, Veeva QMS, and Veeva Training, Recipharm is increasing efficiency and ensuring consistent delivery.
From a patchwork of systems to one platform
Before introducing Veeva Quality Cloud, Recipharm used 12 different systems as well as paper-based processes to manage quality and manufacturing operations across 14 global sites.
By consolidating to one platform, Recipharm has:
- Reduced manual work by 60,000 hours per year while making significant cost savings on maintenance, governance, and licensing
- Overhauled the change control process using Veeva QMS, reducing the number of review and approval steps from 14 to three
- Streamlined processes across all sites, resulting in a consistent customer experience
Delivering wider business benefits
Internal reporting and collaboration are significantly easier and more efficient using a single source of data, which means questions from the business can be answered quickly.
Using Veeva Training and Veeva LearnGxP has streamlined learner onboarding and training assignment, supporting team members to stay on top of the latest regulations and procedures.
Adopting industry standards for faster lead times
Recipharm serves a diverse customer base, each with distinct business needs. Aligning with industry standards and best practices has resulted in:
- Harmonized processes across 14 sites
- Faster lead times
- Improved collaboration
- Greater value for customers
Enhancing internal and external collaboration
Previously, communicating with sponsors and partners was a cumbersome process involving email and signature software services.
Now, by using external collaboration features in the system, customers can review and approve records directly in Veeva QualityDocs.
Recipharm is establishing a center of excellence involving colleagues from corporate IT and corporate quality. The primary aim is to provide centralized governance and drive excellence for its manufacturing sites.
A unified quality platform enables Recipharm to streamline quality management processes, shorten approval timelines, and enhance customer collaboration. Next, the team is turning its attention to scaling up the center of excellence, adopting new features and integrations, and optimizing customer audits.
Discover how other contract services organizations benefit from Veeva Quality Cloud.
