Features Brief
Veeva MedInquiry Features Brief
Streamline End-to-End Medical Information Management
Veeva MedInquiry is a modern cloud application for managing the intake of and response to medical information requests. Centralized case and content management in a single source of truth streamlines processes and ensures faster, more accurate inquiry response with a modern, cloud-based solution designed for global teams.
Why Veeva MedInquiry?
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Complete
A single, secure solution that supports the end-to-end medical inquiry management process from intake to fulfillment, eliminating the need for multiple siloed systems and disconnected processes. -
Connected
At the center of a wider medical ecosystem, with interoperability across the Vault platform and an open, published API to enable integration with other complementary systems or channels. -
Modern
Cloud-based system that grows and evolves to meet changing business needs leveraging automations to speed up processes across the case lifecycle.
Features
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Centralized Case Intake
Receive and track inquiries from various channels, including automated email ingestion and inbound telephony and live chat integration to support high- volume contact centers. -
Comprehensive Case Management
Capture important case and contact details, assign or escalate cases, and manage case priorities and workload in line with SLAs or SOPs. -
FAQ and Standard Response Management
Create, review, and approve a library of FAQs and Standard Responses and leverage built-in automation that detects FAQs from inbound inquiries and suggests its pre-defined response. -
Automated Cover Letter and Email Response Personalization
Leverage pre-configured cover letter and email response templates for maximum efficiency and consistency. -
Response Package Generation
Automatically generate response packages containing components like emails, cover letters, response notes, guidelines for use, and approved fulfillment documents from the Veeva Medical Library. -
Response Fulfillment
Send and track email responses directly from Veeva MedInquiry without the need for an external email client. -
Controlled Content Distribution
Share response packages by a secure link that controls document access and expiration ensuring content is always current and approved and delivery is never restricted by file size or type. -
Compliance
Restrict document download or limit access time to maintain compliance and control per company- specific SOP. -
Adverse Event and Product Quality Complaint Capture
Capture data related to an adverse event or product quality complaint as part of a medical inquiry case and transfer to the appropriate safety/quality system for handling. -
Keyword Tracking
Define a library of keywords that Veeva MedInquiry will automatically track across all inquiries, giving you a clear view of recurring topics, or mentions over time. -
Reports and Dashboards
Monitor and report on daily activities across the entire case lifecycle — from operational metrics to strategic measures, such as trending topics, FAQ usage, and most utilized fulfillment documents. -
Connected Veeva Ecosystem
Gain efficiencies with Veeva-delivered integrations to upstream solutions like Vault CRM and Veeva OpenData, to downstream systems such as Veeva Safety and Veeva Quality.