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Streamline End-to-End Medical Information Management

Veeva MedInquiry is a modern cloud application for managing the intake of and response to medical information requests. Centralized case and content management in a single source of truth streamlines processes and ensures faster, more accurate inquiry response with a modern, cloud-based solution designed for global teams.

Why Veeva MedInquiry?

  • Complete
    A single, secure solution that supports the end-to-end medical inquiry management process from intake to fulfillment, eliminating the need for multiple siloed systems and disconnected processes.

  • Connected
    At the center of a wider medical ecosystem, with interoperability across the Vault platform and an open, published API to enable integration with other complementary systems or channels.

  • Modern
    Cloud-based system that grows and evolves to meet changing business needs leveraging automations to speed up processes across the case lifecycle.

Features

  • Centralized Case Intake
    Receive and track inquiries from various channels, including automated email ingestion and inbound telephony and live chat integration to support high- volume contact centers.

  • Comprehensive Case Management
    Capture important case and contact details, assign or escalate cases, and manage case priorities and workload in line with SLAs or SOPs.

  • FAQ and Standard Response Management
    Create, review, and approve a library of FAQs and Standard Responses and leverage built-in automation that detects FAQs from inbound inquiries and suggests its pre-defined response.

  • Automated Cover Letter and Email Response Personalization
    Leverage pre-configured cover letter and email response templates for maximum efficiency and consistency.

  • Response Package Generation
    Automatically generate response packages containing components like emails, cover letters, response notes, guidelines for use, and approved fulfillment documents from the Veeva Medical Library.

  • Response Fulfillment
    Send and track email responses directly from Veeva MedInquiry without the need for an external email client.

  • Controlled Content Distribution
    Share response packages by a secure link that controls document access and expiration ensuring content is always current and approved and delivery is never restricted by file size or type.

  • Compliance
    Restrict document download or limit access time to maintain compliance and control per company- specific SOP.

  • Adverse Event and Product Quality Complaint Capture
    Capture data related to an adverse event or product quality complaint as part of a medical inquiry case and transfer to the appropriate safety/quality system for handling.

  • Keyword Tracking
    Define a library of keywords that Veeva MedInquiry will automatically track across all inquiries, giving you a clear view of recurring topics, or mentions over time.

  • Reports and Dashboards
    Monitor and report on daily activities across the entire case lifecycle — from operational metrics to strategic measures, such as trending topics, FAQ usage, and most utilized fulfillment documents.

  • Connected Veeva Ecosystem
    Gain efficiencies with Veeva-delivered integrations to upstream solutions like Vault CRM and Veeva OpenData, to downstream systems such as Veeva Safety and Veeva Quality.

See a full demo of Veeva Vault MedInquiry