Aspen Pharmacare: Unifying Quality Globally Speeds Cycle Times
Reduced document management cycle times by 30-40%
Replaced 30 site-specific trackers with one unified system
Gained deeper insights to support proactive decision-making
Global generics manufacturer Aspen Pharmacare transformed its quality system landscape to drive efficiency and compliance across 21 sites and affiliates. By replacing a patchwork of legacy systems and manual processes with a unified quality platform, Aspen has accelerated document cycle times by 30-40%.
Eliminating silos with a standard way of working
Before partnering with Veeva, Aspen’s quality management landscape was highly fragmented, with manufacturing sites operating in silos. Half of the sites relied on manual, paper-based workflows, while the others used a mix of legacy digital systems.
This lack of standardization created complexity within the organization:
- No consistent way to track quality events, like deviations or CAPAs
- Compiling reports took several days and resulted in a reactive approach
- Leadership lacked visibility into quality management processes across sites
To address these challenges, Aspen decided to move to a single quality platform and globally consistent ways of working. The team centralized document management with Veeva QualityDocs, before standardizing four core processes within Veeva QMS: complaints, deviations, change controls, and audits.
After unifying its quality processes on one platform, Aspen was soon able to decommission 30 disparate, site-specific trackers across its manufacturing network.
Deeper insights underpin a proactive quality approach
Since introducing Veeva Quality Cloud, Aspen has:
- Cut document management cycle times by 30% to 40%
- Enabled smarter making with streamlined reporting. For example, trend analysis helps sites identify risks early and make proactive decisions
- Achieved consistent quality oversight across 21 global sites
Looking ahead, Aspen plans to further improve consistency by rolling out its remaining processes in Quality Cloud, including vendor management, risk management, and laboratory investigations. The team also intends to connect Quality and RIM to gain more visibility into the regulatory impact of quality events.
Discover how generics organizations are using Veeva Quality Cloud to increase efficiency and value.
