Top pharmaceutical company selects Veeva Vault in enterprise initiative to transform IT and empower the business
BARCELONA, SP – 26 Feb., 2014 – In a move to increase agility and support its rapid growth, Ipsen is standardising all content management on a single, cloud-based platform: Veeva Vault. Ipsen is replacing a mix of highly customised solutions built on an outdated legacy platform with Veeva Systems’ suite of applications, spanning from clinical to commercial. The first application deployed was Vault Submissions, which will manage Ipsen’s regulatory submissions content across 20 countries. Ipsen will phase in Vault PromoMats, Vault eTMF, and Vault QualityDocs – business applications for promotional materials, clinical trial documents, and quality documentation management respectively – to more than 3,000 internal users initially, and to hundreds of external partners.
Ipsen had been using complex systems that required massive customisation to accommodate each group’s unique demands and workflows. “Veeva Vault provides the flexibility we need to be agile and move quickly as our organisation and our markets change,” said Malika Mir, Ipsen’s chief information officer. “Multitenant cloud was a prerequisite. We wanted a platform that delivers rapid innovation and would grow with us.”
Ipsen wanted one, complete solution that would be easily yet securely accessible by internal and external stakeholders. Mir emphasised, “For global corporations, cloud accessibility is one of Veeva Vault’s greatest advantages because it inherently fosters collaboration.”
Veeva Vault will enable Ipsen to harmonise processes across its many regions and partners. “There was no consistency in how groups managed or organised content, creating a lot of confusion,” noted Mir. Vault applications codify best practices in each area, while cross-Vault functionality will allow users to access documents from other departments as needed. The Vault suite will connect workstreams between clinical, quality, regulatory, and marketing teams. Mir added, “With Vault in place to standardise document processes, we will have greater visibility and efficiency globally.”
Ipsen evaluated four leading content management vendors over six months before selecting Veeva Vault. “Our previous platform was so complicated and difficult to use that it was one of the top three systems generating support requests from users,” Mir continued. “In stark contrast, Vault is intuitive and easy to use. We are seeing rapid adoption with very little need for IT support.”
In addition to reducing the number of support cases, Ipsen anticipates considerable IT time savings with a validation-ready platform. “Before Veeva Vault, the resource-intense validation process required for every upgrade made system maintenance painful. Now, upgrades are automatic and the system is already validated for IQ and OQ, allowing us to reallocate IT resources to more strategic business priorities,” Mir commented.
Ipsen is working closely with Veeva to cultivate a long-term, strategic partnership as they usher in a sweeping technology transformation, affecting people and processes from clinical to commercial. “When implementing a new platform on this scale, the vendor partnership is critical. We are thoroughly impressed by the dedication and expertise of the Veeva team, and look forward to our long-term partnership for continued success,” concluded Mir.
About Veeva Systems
Veeva Systems is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 170 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. Founded in 2007, Veeva is headquartered in the San Francisco Bay Area, with offices in Philadelphia, Barcelona, Budapest, London, Paris, Beijing, Shanghai, Osaka, Tokyo, Sydney, and Singapore. For more information, visit www.veeva.com.
Veeva Systems Inc.