Veeva Commercial Summit - Sales, Marketing, Medical

Copenhagen | 18-19 November, 2026

Agentic Commercial The Right Medicines to More Patients

Agenda

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Tuesday, 17 November
15:30–19:30 CET

Registration Opens
09:00 CET

Pre-Summit Connect
17:00–18:30 CET
Network with peers. Join industry experts and local communities to discuss challenges and best practices.

Welcome Reception
18:00–19:30 CET
Wednesday, 18 November
07:00–22:30 CET

Registration Opens
07:00 CET

Innovation Hub Opens
07:30 CET
Explore the exhibition space, featuring hands-on AI product demos, expert-led consultation pods, innovation theaters, and partner showcases, anchored by a networking lounge.

Keynote
09:00–09:50 CET

Coming soon.

Chase Feiger Veeva Systems
CEO, Ostro

Passing Time
09:50–10:15 CET

Zone Keynotes
10:15–11:05 CET

See how Vault CRM Suite, the agentic engagement platform, unifies sales, marketing, and medical teams and delivers next-generation marketing.

Philipp Luik Veeva Systems
Vice President, Commercial Strategy Europe
Povilas Petkevicius Veeva Systems
Vice President, CRM Product Management, Global

See how Bristol Myers Squibb leverages Vault AI and Falcon MLR to reinvent MLR and accelerate approved content.

See how Veeva Medical Suite with agentic AI empowers medical affairs teams to unify operations, engage with precision, and optimize impact.

Learn how Data Cloud enables a global semantic layer to scale AI. Hear how industry leaders are using it and what new products are on the horizon.


Connect
11:15–12:00 CET
Innovation Theaters, Networking, Demos, and More

Connect
11:30–11:45 CET

See how Medical CRM and the Link Suite integrate to enable medical engagement excellence, driving seamless cross-functional planning, and deeper scientific exchange.


Sessions
12:00–12:50 CET

Hear from leading biopharmas leveraging agentic CRM capabilities today to drive commercial efficiency, and explore what’s next for AI in Vault CRM.

Florian Schnappauf Veeva Systems
Vice President, Commercial Strategy, Veeva AI Europe

Discover what’s next for PromoMats and how AI shapes the future of content creation, review, and compliance for MLR and marketing.

Discover how core innovations and agentic capabilities in Vault Medical optimize the lifecycle of evidence generation, publications, scientific content, and inquiry management.

Preview Link innovations and see Link AI in action. Hear from BioNTech and other leading biopharmas how deep KOL data and insights advance scientific engagement.

Enzo Torino BioNTech
Business Partner – Medical Affairs

Discover how the latest OpenData innovations build the data foundation for AI. Join a panel with Servier and Bayer to see how unified data products reduce complexity, power global AI, and drive local analytics.

Hear upcoming product innovations and discover how a top biopharma uses HCP Access to power targeting, orchestration AI, and field execution.


Lunch and Connect
13:00–14:20 CET
Innovation Theaters, Networking, Demos, and More

Connect
13:30–13:45 CET

See how AI agents in PromoMats automate manual tasks across the content lifecycle to accelerate reviews.

Discover Veeva Grants, a new application that unifies evidence generation, research, and grant management to streamline operations and deliver complete program visibility.


Connect
14:00–14:15 CET

Discover how Falcon MLR uses persona-specific AI capabilities to accelerate the content review process and eliminate manual labor.

See how agentic case processing transforms the MedInquiry user experience and learn how to effectively prepare for implementation.

See how agentic data curation improves data freshness, HCP discovery, and accuracy of data change requests in OpenData.


Sessions
14:30–15:20 CET

Explore Vault CRM Campaign Manager innovations and see Grünenthal’s marketing automation blueprint, connecting digital and field channels for unified customer journeys.

Daniel Frings Grünenthal
Global Omnichannel Operations Lead

Learn how biopharma leaders overcome master data management (MDM) pitfalls to scale unified data foundations. See product innovations featuring Network AI and the new IQVIA OneKey Connector.

Blake Avery Dexcom
Director, Commercial Excellence, EMEA
Givemore Munyati Astellas
Senior Manager, Global Master Data Management
Daniel Nitschke Grünenthal
IT Product Owner, CRM and Marketing Automation

Hear how a top biopharma leverages Vault CRM with embedded AI to transform its go-to-market model and drive commercial agility.

Learn how to configure Rights Manager to centralize licensing and consent, automate asset tracking, and enable global teams to reuse content with confidence.

Hear how a top biopharma scales Falcon MLR in 35+ markets to reduce review costs, boost team productivity, and deliver high ROI across promotional content workflows.

Mouna Rejiba Bristol Myers Squibb
Global IT Product Owner, AI Field Coaching and Role Play
Rorik Van Welij Bristol Myers Squibb
Global Head, Marketing AI Enablement

Discover how leading biopharmas harness agentic value in MedInquiry to keep pace with changing HCP and patient expectations for medical information.

Hear how industry leaders use Link Medical Insights to capture, synthesize, and share insights across the organization to drive action and improve patient outcomes.

Ivo Huybrechts UCB
Head of Medical Insights
Mike Soper Astellas
Director Global MA Data Capabilities, Analytics, Medical Insights and AI

Hear how leading biopharmas overcome data fragmentation using OpenData and Common Data Architecture for Life Sciences™ to drive global AI and analytics at scale.

Hari Krishna Iyer Bayer
Business Capability Lead

Connect
15:30–16:20 CET
Innovation Theaters, Networking, Demos, and More

Connect
15:45–16:00 CET

Discover how the Common Data Architecture for Life Sciences™ standardizes data to optimize system interoperability, improve collaboration, and scale analytics.


Connect
16:00–16:15 CET

See how PromoMats and Ostro automate atomic content review, simplify compliance, and power personalized brand content.

Discover the new conversational companion for Link data to see how medical affairs teams can query deep KOL data in real time for faster answers and sharper preparation.


Sessions
16:30–17:20 CET

Hear how Veeva Ostro helps top brands replace static U.S. websites and email with conversational AI to deliver instant, compliant answers to patients and HCPs. Leaders will share practical strategies for scaling across multiple brands and capturing Commercial Evidence to reveal and close critical treatment barriers.

Chase Feiger Veeva Systems
CEO, Ostro

Discover how an industry leader leverages the Agentic Call Report™ to capture Commercial Evidence™, uncovering critical treatment barriers across access, education, and resources.

Aaron Bean Veeva Systems
Vice President, Commercial Business Consulting Leader, Europe and Asia

Explore how AI-driven innovations connect events to more channels and automate workflows, while leading biopharmas share proven best practices to streamline events lifecycle.

Hear how Almirall and Boehringer Ingelheim leverage Vault AI in PromoMats and core capabilities such as claims to simplify reviews and accelerate content approval.

Lucillia Abbud Almirall
Senior Global Omnichannel Manager
Mohamed Samaco Boehringer Ingelheim
Senior Global Solutions Manager

Learn how an emerging biopharma reshaped its operating model using Falcon MLR—significantly reducing review times and elevating content quality.

Learn how leading biopharmas use MedComms to unify scientific communications and establish end-to-end traceability across the content lifecycle.

Learn how to target and engage the right KOLs faster. Industry leaders share how they use Link’s new Patient Associations data and List Assistant to find new experts and reach more patients.

Lachlan Herron Takeda
KOL Engagement Lead – GTM Medical Innovation
Markus Mueller Roche
Global Head PD Medical Affairs Nucleus

Learn how top biopharmas simplify data privacy and automate HCP mailings to drive operational agility and ensure global compliance.

Daniel Busse Boehringer Ingelheim
Network Rollout Program Lead and Senior Global Solutions Manager
Ian Cornish Astellas
Chapter Lead, MDM

Pharma leaders discuss how Veeva Data Cloud transforms commercial decision-making. Learn how AI and Commercial Evidence are empowering teams and accelerating insights.


Connect
17:30–18:20 CET
Innovation Theaters, Networking, Demos, and More

Connect
17:45–18:00 CET

Learn best practices for data-driven KOL action plans that maximize scientific engagement across home office and field teams.

Discover how to objectively evaluate therapeutic opportunities to make faster, higher-quality pipeline decisions.


Connect
18:00–18:15 CET

Evening Event
18:30–22:30 CET
Thursday, 19 November
07:00–15:00 CET

Registration Opens
07:00 CET

Innovation Hub Opens
07:30 CET
Explore the exhibition space, featuring hands-on AI product demos, expert-led consultation pods, innovation theaters, and partner showcases, anchored by a networking lounge.

Sessions
09:00–09:50 CET

Discover why large biopharmas are modernizing their commercial operations with an AI-ready CRM foundation for agentic engagement.

Florian Schnappauf Veeva Systems
Vice President, Commercial Strategy, Veeva AI Europe

Explore new and upcoming innovations across Vault CRM that enable intelligent, customer-centric, and connected omnichannel engagement.

Discover why Nordic Pharma chose Vault CRM, why now is the time to upgrade, and the strategic impact on agility and innovation.

Susana Bento Nordic Pharma
Global Marketing and Launch Excellence Director
Stefan Schwartz Nordic Pharma
Global IT Director

See how Vault CRM Engage enables compliant two-way messaging, including WhatsApp Business, and hear from a top biopharma improving field agility and strengthening HCP relationships.

Explore Vault CRM’s engagement, content, and analytics solutions built for consumer health organizations. See Vault CRM pharmacy sales capabilities in action, followed by roadmap and Q&A.

Explore the product vision for Falcon MLR, see how agentic labor transforms promotional content review, and preview upcoming features.

Use Process Monitor to track content review pipelines, identify bottlenecks, and continuously optimize workflow cycle times.

Join medical affairs experts to explore how rising HCP LLM use influences scientific engagement strategies.

Helen Kane One MSL
CEO
Drew Macgregor Bayer
Global Head of External Medical Services
Anne-Kristine Prag Steinitz Novo
Vice President, Strategic Scientific Communication, Global Medical Affairs

Get an in-depth look at the planned software, data, and AI innovations that accelerate KOL engagement and power agentic capabilities for the industry.


Connect
10:00–10:50 CET
Innovation Theaters, Networking, Demos, and More

Connect
10:00–10:15 CET

Discover how integrating PromoMats with Ostro, Vault CRM, and RIM unifies content workflows to eliminate manual handoffs, ensure compliance, and speed campaign delivery.

See how Link’s agency services streamline congress engagement from planning to reporting.

See how OpenData Live’s innovative web viewer delivers direct data access, enabling teams to easily view customer profiles, map HCO hierarchies, and submit data change requests.


Connect
10:30–10:45 CET

See how Reviewer Queue improves MLR efficiency by making it easy to view, prioritize, and manage your assigned tasks.

Experience how AI-driven insight validation in Medical CRM converts raw field observations into compliant, complete text entries for strategic data analysis.


Roundtables
10:00–10:50 CET

Learn how AI changes commercial processes and what leaders need to do differently to redesign ways of working and streamline execution.

Discuss the gap between AI ambition and ROI, exploring strategic and structural levers to drive measurable value.

Learn how to move Commercial Evidence from concept to competitive advantage. Identify high-impact use cases and overcome organizational barriers to drive value.


Sessions
11:00–11:50 CET

Learn how to activate agentic capabilities in Vault CRM by addressing common compliance concerns, mitigating deployment risks, and effectively monitoring field initiatives.

Learn how to integrate your AI solutions into Vault CRM. See partner examples demonstrating how an open and interoperable platform enables you to extend capabilities and maximizes value.

Discover how Novo is already thinking beyond the technology to prepare for major shifts in MLR processes, operating models, and governance.

Hear how LEO Pharma navigates change management with Falcon MLR, overcomes operational hurdles, and shares practical insights to simplify promotional review.

Preview Medical CRM innovations and see how a leading biopharma equips field medical teams with advanced capabilities to optimize execution and drive high-impact scientific engagement.

Patrina Pellett MSL Mastery
Co-CEO

Learn how Link Workflow brings structured planning and strategic alignment to congress planning. Get a preview of upcoming product innovations.

Explore core capabilities of Veeva Publications that simplify collaboration, eliminate manual tracking, and streamline execution from planning to submission.

Hear how industry leaders integrate Link Key People data to transform pre-call planning as well as targeting and next best action.

Ayan Basu Astellas
Global KOL Data Strategy Expert
Sonja Rivera MSD
Senior Director, Global Medical Affairs and Evidence Generation Operations

Lunch and Connect
12:00–13:00 CET
Innovation Theaters, Networking, Demos, and More

Connect
12:00–12:15 CET

Connect
12:30–12:45 CET

Hear best practices for scaling AI readiness across people, processes, and platforms to drive medical operations efficiency.


Roundtables
12:00–12:50 CET

Learn how biopharmas replace guesswork with Commercial Evidence to enable dynamic brand planning, streamline decision-making, and maximize revenue potential.

Hear how leading biopharmas use Vault AI for PromoMats to automate claims substantiation across a centralized library, accelerating compliant content creation.


Sessions
13:00–13:50 CET

See how top biopharmas leverage Align to optimize field planning and speed-to-market. Discover upcoming innovations for streamlined roster and territory management.

Ashish Chandra Saxena Boehringer Ingelheim
Senior Global Solution Manager

Veeva experts address top questions from the field to help you master implementation methodologies, claims library integration, and local rule configurations in Falcon MLR

Configure and deploy custom agents within Veeva PromoMats to automate specific commercial tasks, manage complex content workflows, and improve execution speed.

Learn how medical leaders use a data-driven analytics framework to quantify medical impact, guide strategic activities, and improve patient outcomes.

Discover methods to tier and profile KOLs using Link Key People. Walk away with a repeatable framework and key performance indicators to optimize internal planning.

Learn how to prioritize, implement, and scale core MedComms and MedInquiry features for accelerated efficiency and value.

Hear how leading biopharmas orchestrate the transition to OpenData, managing enterprise data governance while securing country-level buy-in.

Daniel Busse Boehringer Ingelheim
Network Rollout Program Lead and Senior Global Solutions Manager
Carsten Stegemann Bayer
Lead Data Engineer

See how a top biopharma uses Data Cloud to move beyond static commercial planning, building an adaptable framework to identify opportunities faster and act with precision.


Closing Keynote
14:15–15:00 CET

Coming soon.

Chase Feiger Veeva Systems
CEO, Ostro
Chris Moore Veeva Systems
President, Europe
Agentic Commercial: The Right Medicines to More Patients

Copenhagen | 18-19 November, 2026

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