Dom Eaton is responsible for product development on the Vault platform, focusing on the Commercial Vault applications. He works with his team to provide continual evolution to the Vault feature set so that it remains forward thinking and delivers the functionality customers need within the ever changing life sciences industry.

Prior to the Veeva and Zinc integration, Dom was with Zinc for over ten years, leading the evolution of product development and technical advancements to the Zinc platform. Dom holds a bachelor of science degree in mathematics from University College, London.

As VP of Product Management for Veeva CRM in Europe & LatAm, Povilas is responsible for defining direction of all Veeva CRM products for the region. He’s committed to ensuring close cooperation with customers and delivering on the promise of speed and innovation.

Povilas is working in the Life Sciences software solutions industry since 2004. He has extensive experience in building CRM solutions across wide geographies and various business areas of Life Sciences.

Povilas graduated from Kaunas University of Technology and holds a Master’s degree in Software System Engineering. He also attended the Master of Management Programme at ISM Executive School in Vilnius.

With over 20 years of healthcare and life sciences experience, Rebecca Silver knows the importance of good customer data. As vice president for Veeva Global OpenData, Rebecca leads a dedicated team of product managers, data stewards, engineers, and services professionals to deliver a superior reference data experience for Veeva customers.

Before leading the global OpenData team, Rebecca was vice president of Veeva OpenData North America, where she led the launch and growth of Veeva’s data offering. Earlier, as VP, professional services, North America, she directed successful implementations of Veeva’s suite of commercial products for many of the world’s most prominent pharmaceutical companies.

In her career, Rebecca has managed product teams, operational teams, sales teams, and delivery teams and has led hundreds of project initiatives. Rebecca’s diverse background in healthcare and life sciences makes her uniquely qualified to lead Veeva OpenData global products and services.

Arno Sosna is responsible for the strategic direction of all Veeva CRM products. Arno and his team ensure that Veeva delivers best-in-class products for managing customer engagement across all online and offline channels, with a focus on streamlined usability, rich functionality, and end-to-end customer success. He also represents Veeva as chief technology officer of Align Biopharma, an industry standards group dedicated to improving how healthcare providers engage life sciences companies.

Arno has extensive experience as a product manager and system architect of global CRM systems, and a background in life sciences that spans Rx, OTC, and animal health businesses. Prior to joining Veeva, he worked for Update Software AG and IDS Scheer implementing CRM solutions, and previously worked as a web-based application developer.

Arno is an Austrian citizen, born in Vienna with Polish roots, living in California. He holds a bachelor of science degree in information management from the University of Applied Sciences in Eisenstadt, Austria.

As a business and digital strategist, Gerhard specializes in creating customer-centric partnerships.

As a thought leader with deep clinical experience, he loves the challenge of using diplomacy and collaboration to overcome long-standing political hurdles in the healthcare space.

As a manager, he is committed to helping employees reach unprecedented levels of performance.

As a visionary and innovator, he is equally excited by solid execution and measurable results.

Manish is a Program Manager with over 17 years of business transformation and delivery expertise, consistently delivering multiple implementations, projects managing global rollouts, driving business requirements, customer experience, orchestrating end to end business journeys, spanning multiple industries and functional areas, with a specific focus on Life Sciences and CRM.

Manish has had global industry experience with top tier consulting firms (Accenture & Cognizant) across blue chip clients, with a balanced set of skills and training, including certifications from Veeva Admin, Veeva Multi Channel Enablement, Salesforce.com Admin, Salesforce Service Cloud Consultant, Siebel CRM Consultant, Oracle and an PGDBA in Information Systems.

Danie is a senior pharmaceutical executive with 25 years’ experience mainly in medical affairs. He has a passion for modernising medical affairs and track record in leadership, people development, capability building and coaching. Danie is a qualified MD with a Masters in Clinical Pharmacology who combines medical and life science qualifications with an MBA. Danie has extensive experience building international teams, driving change and working in regulated markets for GlaxoSmithKline (GSK) across Europe, the Americas, Middle East, Africa, Australasia and Japan. He was the senior vice president for Worldwide Medical Affairs for GSK until June 2018.

He previously worked for Eli Lilly & Company for 17 years in different medical roles as well as marketing and sales. During his different roles, he was based in South Africa, United Kingdom and Australia. Before joining the Pharmaceutical Industry, Danie had his own primary care practice. Danie started his own mentoring, coaching and consulting business, TheNextVersion Ltd, in Jul 2018.

Ian Hale began his working career as a Royal Marine Commando, specifically as a qualified sniper and weapons training officer, retiring after 12 years active service having served in Ireland, Iraq and a number of overseas deployments. As a second career, he joined the pharmaceutical industry as a GP representative; finally as Head of Compliance being a member of the senior leadership team for UK and Europe.

He moved to Switzerland into a compliance role and onto Head of the International Advertising & Promotional (A&P) in 2012. During this time, he along with his team have transformed how CMLR operated across the international footprint with the introduction of a bespoke EAS system.

Now as the Head of Global A&P, Shire operates across 117 countries and have introduced an industry leading EAS in PromoMats with a truly global approach with brand portals and a global modular system approach to create efficiencies and streamlined access to approved material content in the most effective way.

Violette Jerome has over 15 years’ experience of delivering operational excellence in Information/Content Management, associated processes design and business management. She has considerable experience across numerous industrial sectors and joined the pharmaceutical industry in 2012 to champion digital change.

In her role as Operations Lead, Violette currently manages international operations for Shire’s Advertising and Promotions team. She has been pivotal in harmonising Shire’s operations, having worked on several technology integration programs including the global PromoMats & unified CMLR program. Most recently, she has worked on the PromoMats Multichannel integration program and co-led the first launch of Global Brand Portals, thus changing Shire’s digital landscape.

Aram has been working for more than 14 years at diverse range of responsibilities inside the pharmaceutical industry. During his career he gained wide expertise in customer service, sales force effectiveness, project management and business intelligence. After 3 years of Account Management experience in the Turkish market, he had the opportunity to work in Spain, Argentina and Mexico for 7 years in several regional CRM projects before returning to Turkey. He implemented the first syndicate HCP database in Argentina (2008) and first Veeva Opendata project in Turkey (2018).

Aram is currently the Commercial Excellence Lead of Thea Pharma Turkey where he conducts markets, business and opportunity analysis, CRM&DB administration, strategy development and also leads Veeva projects.

As VP Veeva OpenData for Europe, Angelique Aldaya is responsible for Veeva’s data division in Europe.

Angelique brings over 20 years of relevant experience within Professional Services, of which 7 have been dedicated to the Life Sciences industry. Prior to joining Veeva, Angelique was vice president of Global and European Operations at life sciences CRM company, Cegedim. Prior to that, Angelique spent over a decade in various senior-level technology project management roles at NCR France, a solutions integration company. Angelique has extensive experience in building and managing professional services teams to serve life sciences users worldwide.

Angelique graduated from the Université Pierre et Marie Curie and earned a Masters of Computer Science from Paris VI University. She has also earned accreditation in project management from the Project Management Institute and undertaken Prince2 training. Angelique is fluent in French, Spanish and English.

Albert has vast experience working in the life sciences industry. He has worked two years and a half for a small CRO (Contract Research Organization) handling the data management and the statistical analysis of Clinical Trials for the industry. Following that, he joined Novartis, where he worked for more than fourteen years in different roles. Initially, he worked in the SFE department for the Spanish affiliate. He was involved in the first Siebel implementation of the company. In the Spanish affiliate, he managed the Sales and Marketing DataWarehouse providing support to many departments of the company.

In 2005 he joined the so-called “CRM Center of Excellence” to support the BI/Analytics initiatives for Europe and beyond. He had different roles during this period. For instance, in 2010, he took part in the initial Veeva Pilot done in Spain and Scandinavia managing the integration and back-office activities. In 2012 and 2013, he became the Applications Manager handling more than 20 countries for a total user base of around 8.000 users. During the last months in Novartis, he took the Commercial Analytics Lead position for Europe.

He joined Veeva in August 2014 as Customer Success Manager for Europe.

Abdelkader Batel is Head of the service professional practice for the Consumer Health Market. He is working closely with sales and product teams to coordinate and conduct the delivery of digital solutions implementation dedicated to the Consumer Health Market. He is managing a team of 10 consultants across Europe to drive best in class implementation strategies and execution from start ups to large multi-national corporations.

As a Practice Manager, he contributes to the development of Veeva practice standards, scalability, policies, and processes. Abdelkader brings 12 years of experience in Life Science and technology. Prior Veeva, He worked in Sanofi Aventis, GE Healthcare & Euris for Life Science.

Abdelkader graduated from Skema Business School and holds a Master’s degree in Business Administration.

Samuela has 11 years of experience in Life Science industry implementing technology solutions for sales and marketing departments.

Starting in 2007 in Accenture as Consultant in Life Science, she supported more than 20 Pharmaceutical and Consumer Health companies in regional and global CRM implementations, transitioning from on premises solution to the latest Veeva cloud.

She also dedicated the last 6 years advisoring and supporting clients implementing multichannel initiatives and embracing the digital transformation, discovering the power of the digital and social media channels in a highly regulatory industry.

Eduard has 7+ years of experience in the consultancy world impementing technology solutions and improving the customers’ processes.

He spent the last 3 years in Veeva developing implementation methodologies and best practices. Now he is the Southern Europe Team Lead for Multichannel CRM and part of his day-to-day activity is to involve his team in the best practices and finding always the improvement of our customers in using Veeva Suite.

His last proven success is supporting our customers to harmonised and be more efficient reducing implementation times and post-implementation costs using a renovated approach and methodology; attend to his speech if you want to know more about it.

Charlotte is responsible for supporting customers upgrade seamlessly from Zinc to Vault PromoMats by providing excellent training and communications.

With over 20 years of working directly in the pharmaceutical industry, in various roles including sales, training and marketing at Pfizer, Roche and Boehringer Ingelheim, Charlotte has had many opportunities to work closely with many organisations, and support them in change management.

As part of the EU Customer Success Team, Sally works with Veeva customers to ensure they are educated and informed about the business value they can gain from using our product effectively and efficiently.

Prior to Veeva, Sally worked at Allergan in a number of different roles within the Sales Operations and Business Intelligence area. During her time, she was fortunate to be the business lead for the salesforce.com CRM implementation, worked on a bespoke Territory Alignment Management system and delivered on a Master Data Management and Data Quality strategy for Europe. Sally credits her experience at Allergan as invaluable to her current role at Veeva as she can demonstrate and understand the customer perspective having walked a few miles in those shoes.

Avril England is the general manager of Veeva Vault, a fast-growing cloud software platform and suite of applications to manage content, data, and business processes for life sciences and other regulated industries. Under Avril’s leadership, Veeva Vault has grown to represent 40% of Veeva revenues.

Avril has more than 20 years of experience building and scaling product teams, including 15 years at innovative software-as-a-service companies. She was a key contributor in two successful IPOs and played leadership roles at world-class organizations including Oracle’s PeopleSoft, Cisco’s WebEx, and IBM’s DemandTec.

Avril holds a bachelor of commerce honors degree from Queen’s University in Ontario, Canada, and has received numerous professional and academic awards.

As a Product Manager for Veeva CRM in Europe, Jörn is responsible for ensuring that Veeva CRM product capabilities are aligned to the regional and local business needs. He is focused on the DACH region to support our German speaking customers.

Jörn has 10+ years experience in the Life Science Industry with deep expertise in OTC and Prescription Medicine businesses. He started his career as IT-Consultant and managed projects in the pharmaceutical industry where he dealt with infrastructures, CRM, ERP and BI systems. Prior to joining Veeva, Jörn worked for a start-up company as Product Manager for a cloud based CRM System.

Patrick is a Principal Product Manager for Veeva Network in Europe. His responsibilities include the transformation of customer requirements into product functionality, as well as the communication of the product roadmap. His focus is on maximizing the value that customers get out of Veeva Network by designing and delivering innovative product features for the European region. Patrick owns the GDPR compliance program for Veeva Network. Should you have any questions around GDPR or MDM, please get in touch with him at the Veeva booth.

Patrick has extensive expertise in the area of enterprise information management. During his 18+ years in the IT industry he has occupied various roles in consulting, development and product management. Prior to joining Veeva, he worked as a senior solution architect at SAP implementing solutions for master data management, data integration and business intelligence. Patrick started his career as a developer for web-based business applications with a focus on the life science and chemical industry.

Patrick holds a diploma in computer science and economics from the University of Applied Sciences in Essen, Germany.

As the Director for Network and Align Services in Europe, Ben is responsible for ensuring high quality implementation projects for OpenData, MDM and Align customers across the region. Ben comes from a data and integration background and has spent the last 15 years working in Services, mainly in the Life Sciences Industry but also with experience in the Public Sector.

Ben began his career with Accenture and spent 10 years working with Enterprise customers, learning about the industry and experiencing a broad range of projects, roles and delivery methodologies. He joined Veeva at the end of 2014 as a data focused Senior Consultant, in 2016 he took the role of Practice Manager for EU Network Services and has since taken ownership for Align Services as well.

Currently based in Manchester in the UK, Ben has a bachelor’s degree in Anthropology from Durham University.

Bastien is an experienced product manager. As Director, Product Management CRM he is responsible for defining the global product direction for pharmacy sales processes. He has been working in CRM software companies for life sciences since 2004 as Support Specialist with Cegedim, CRM-CLM Project Manager, and lastly, Product Manager for a French cloud start-up. Bastien joined Veeva as a Product Manager more than 7 years ago. His main rola was to ensure that Veeva CRM product capabilities were aligned to both regional and local business needs.

Bastien holds a bachelor degree in Geopolitics and International Relations, and a Master’s degre in Business Administration from Winthrop University. He has lived in the US for a few years and then settled back in France with his 2 sons. He speaks fluent English and French.

As a Product Manager for Veeva Align and Veeva CRM in Europe, Neal is responsible for ensuring that those products meet the needs of Veeva’s customers in the region.

He has almost 15 years of experience working in the CRM space across Europe, with the last 6 years focussed on Life Sciences where he has played key roles in implementing Veeva CRM for global enterprise customers.

Neal holds a bachelor degree in Computer Science from the University of Kent (UK).

With nearly 20 years of life sciences CRM experience, Caroline is a Customer Success Manager. She works with Veeva customers to ensure they are educated and informed about the business value they can gain from using our products effectively and efficiently. Prior to Veeva, Caroline worked at AstraZeneca within the Sales & Marketing Operations area, responsible for building the CRM team of the French affiliate. Prior to that, she spent 7 years at Cegedim.

She graduated from Skema Business School and holds a Master’s degree in Business Administration.

As a Principal Product Manager for Veeva Network Fernando is responsible for designing features or functions of the product. During the involvement with the entire product lifecycle the activities performed include definition of product requirements, strategy, and roadmaps, perform product demos to customers, overseeing development of features, and providing product support to Veeva sales, marketing, and implementation teams.

Fernando has been working in the life sciences industry since 2008 in Bayer as a consultant developing applications to support EuroServices Bayer processes and functions. He started his carrer at Veeva in 2011 as a product support engineering making his way into professional services and finally into product management for Veeva Network where he has grown with the product from the very beginning working in several areas of the best in class cloud based customer master applicaiton for the life sciences industry.

Fernando graduated from the University of Alabama in Huntsville (US) with a bachelo’r degree in Compute Engineering and hold’s a master degree in Management Information Systems. He also completed a master’s degree in SAP R/3 consulting from the Univeristy of La Salle (Barcelona).

Tobi started his career as a scientist in labs at the German Cancer Research Center in Heidelberg and at the Scripps Research Institute in San Diego. This experience brought him into contact with different life science companies one of them was Astra Zeneca, his first employer and choice in the industry.

Throughout more than eight years of experience in the pharmaceutical and healthcare industry as sales rep, in the marketing, as Key Account Manager and as sales manager Tobi fell in love with CRM.

Within the life science industry, he worked with different software and SaaS solutions and was part of the implementation of different Pharma – CRM solutions as user and as project manager.

Loic joined Veeva in July 2015 after having spent 15 years working in the pharmaceutical industry (Bristol-Myers Squibb) in diverse functions (from IT Procurement to Marketing). He decided to join Veeva to pursue new opportunities and embark on a new journey joining an innovative and fast growing company.

Loic’s experience in the pharmaceutical industry helps him a lot as a Customer Success Manager (CSM) support his customers to make the most out of Veeva’s solutions and overcome their business challenges.

Bas is an experienced Life Sciences professional with more than 17 years experience in the Industry. He has worked in both IT, as well as in business functions for leading companies like Pfizer and Amgen.

His track record covers a broad range: creating CRM strategies for organizations, developing & implementing solutions to operationalize these strategies, managing complex programs/projects, as well as leading multi-disciplinary (international) teams. He has done this for the following domains: CRM, Sales-/Marketing Effectiveness, Digital Marketing/Multichannel/Campaign Management, Analytics, Master Data Management and Digital Asset Management. He has also worked in consultancy (CapGemini) as Managing Consultant focusing mostly on CRM.

Loyd Vidal is part of the Customer Success Management (CSM) team in Europe for Commercial Content customers. He looks after our customers to ensure they leverage the tools they have, maximize people and process adoption and sharpen their product knowledge to have a continuous improvement of their processes, as well as advise and educate them to increase the value they are receiving from the solution, identify pain points and work to solve them with their and our internal teams.

Loyd joined Veeva during the Summer of 2017, after having spend 8 years in the Content Management space as a Senior Consultant and Customer Success Manager and an overall 16 years working in technology solutions, with leading positions within Business and IT.

Chris Wade works as part of Veeva’s Commercial Strategy team in Europe, and is focused on leading the company’s multichannel strategy in the region.

Prior to joining Veeva, Chris was Business Director at Doctors.net.uk, leading their online marketing and education programmes for companies including Eli Lilly, Novartis, and Roche. Chris has deep experience of CRM, Business Intelligence, and Business Consulting through formative years at organisations such as Dendrite, IMS Health, and PWC Consulting.

Chris has a Bachelor of Commerce from Deakin University in Australia, and started his career with a small software development company specialising in mobile messaging solutions, before moving to the UK in 1997 to join Dendrite.