Veeva AI for Vault CRM
Accelerate Productivity with
Industry-Specific AI
Announced 2025 Status Early Customers 1–10
Agentic AI in Vault CRM
Free Text Agent
Detects and flags potential issues in call notes to ensure compliance while capturing richer, higher-quality customer insights.
Uncovers deeper context from HCP engagements
Minimizes risk with real-time compliance checks
Voice Agent
Enables voice input for Vault CRM so it’s faster and easier for reps to capture information and next steps.
Records call detail and key messages with voice
Maps notes to call report and creates follow-up tasks
Media Agent
Locates, summarizes, and launches content for proactive planning and real-time support during customer interactions.
Makes content in Vault CRM more easily accessible
Maximizes the value of approved CLM content
Pre-call Agent
Provides insights and suggested actions from relevant data, content, activity, and trends that help reps prioritize the right HCPs and prepare for calls.
Saves time and improves field productivity
Creates more meaningful, personalized interactions
Customer Success
Driving Innovation with AI for Life Sciences
“We are excited to take the next step in our long-standing relationship with Veeva by using Vault CRM. By embedding AI into every step of the customer journey, Veeva is ideally positioned to support us in our mission to deliver life-changing medicines to patients worldwide.”
Greg Meyers
Executive Vice President, Chief Digital and Technology Officer
Bristol Myers Squibb
“Vault CRM and Veeva AI agents like Pre-call Agent and Voice Agent will drive efficiencies and allow the field to focus on the value parts of their jobs. It’s good for the business, good for HCPs, and great for patients.”
Frank Armenante
Director, Field Systems and Projects
Novo Nordisk
“Seamless integration of processes, data, and systems with Vault CRM safeguards simplicity and gives a clear path to AI for field productivity and business excellence.”
Raimond Jähn
Vice President, Information Technology
BioNTech
“Vault CRM puts us on a fast track to innovation. We’re excited to use Veeva AI agents to maximize customer engagement while minimizing field prep and data entry.“
Ozlem Arisoy
Vice President, IT Pharma Commercial Global
Bayer
“We are excited to expand our long-standing partnership with Veeva by moving to Vault CRM. We share a deep commitment to advancing medicine and are excited to explore the potential of Veeva AI to help drive commercial execution to the next level.”
Anna Åsberg
Global CIO
Gilead Sciences
“With data and AI at its core, Vault CRM will help us create more personalized interactions, giving our teams the insights to better support healthcare professionals and the patients they serve.”
Wafaa Mamilli
Chief Digital and Technology Officer
Roche
“The promise of embedded AI and a trusted team made it an easy conversation to transition to Vault CRM, a system that truly enables our future.”
Debbie Young
Multichannel Strategy & Customer Insights Director
Otsuka Europe
