Veeva Vault CRM Service Center
Seamless Customer Service and Effective Inside Sales
Vault CRM Service Center is an application for inside sales and customer service teams that enables inbound and outbound engagement across channels, with all data captured in Vault CRM.
This application includes full case management, omnichannel integration, case collaboration with integrated Microsoft 365 tools, and industry-specific capabilities including consent, sampling, call reporting, and compliant content.
Service Center is part of Vault CRM Suite, which means all customer-facing teams work from the same customer data, content, and key processes to deliver a customer-centric experience.
Announced Summer 2023 Status Early Customers 1-10
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Overview
Seamless Customer Service and Effective Inside Sales
Vault CRM Service Center is an application for inside sales and customer service teams that enables inbound and outbound engagement across channels, with all data captured in Vault CRM.
This application includes full case management, omnichannel integration, case collaboration with integrated Microsoft 365 tools, and industry-specific capabilities including consent, sampling, call reporting, and compliant content.
Service Center is part of Vault CRM Suite, which means all customer-facing teams work from the same customer data, content, and key processes to deliver a customer-centric experience.
