AI in Vault CRM
Fastest Path to
AI for Life Sciences
Announced 2025 Status Early Customers 1–10
The Agentic Call Report
Commercial Evidence Generated from the Field
Customer Success
Driving Innovation with Industry-Specific AI
“Moving to Vault CRM early was a strategic choice to secure an AI-ready foundation because while the technology is already here, true transformation requires the discipline to embed a data-centric mindset into every end-to-end process.”
Kieron Scrutton
SVP, Enterprise Systems, and Digital & Tech Risk Management
GSK
“We are excited to take the next step in our long-standing relationship with Veeva by using Vault CRM. By embedding AI into every step of the customer journey, Veeva is ideally positioned to support us in our mission to deliver life-changing medicines to patients worldwide.”
Greg Meyers
Executive Vice President, Chief Digital and Technology Officer
Bristol Myers Squibb
“Vault CRM and Veeva AI agents like Pre-call Agent and Voice Agent will drive efficiencies and allow the field to focus on the value parts of their jobs. It’s good for the business, good for HCPs, and great for patients.”
Frank Armenante
Director, Field Systems and Projects
Novo Nordisk
“Vault CRM puts us on a fast track to innovation. We’re excited to use Veeva AI agents to maximize customer engagement while minimizing field prep and data entry.“
Ozlem Arisoy
Vice President, IT Pharma Commercial Global
Bayer
“We are excited to expand our long-standing partnership with Veeva by moving to Vault CRM. We share a deep commitment to advancing medicine and are excited to explore the potential of Veeva AI to help drive commercial execution to the next level.”
Anna Åsberg
Global CIO
Gilead Sciences
“With data and AI at its core, Vault CRM will help us create more personalized interactions, giving our teams the insights to better support healthcare professionals and the patients they serve.”
Wafaa Mamilli
Chief Digital and Technology Officer
Roche
