IT Trail Map
28-30 November, 2022
Accelerating Digital Content




Agenda Highlights
Monday, 28 November
We will share best practices for preparing for a product launch using OpenData and enabling reps to focus on the right targets and manage their KPIs in CRM.

Senior Customer Success Manager OpenData Europe
Veeva CRM caters for planned and unplanned HCP engagements regardless of channel. Surface the functionality your field teams need to provide a coordinated and personalized experience.

Principal Customer Success Manager

Manager, Commercial Customer Success EU
See how the recent innovations in Veeva technology can simplify the evolving role of the brand managers.

Customer Success Manager

Customer Success Manager
See how the latest innovations in Veeva’s products can help medical field teams be more efficient and effective.

Senior Customer Success Manager, CRM
Tuesday, 29 November
The energy crisis is squeezing national budgets including healthcare, where costs continue to grow. Meanwhile, the future of life sciences increasingly lies in specialty medicine. This unprecedented situation demands an accelerated shift to high-value engagement. But how do we achieve it? Join Malcolm Crooks, one of the industry’s leading innovators and the COO of COUR Pharmaceuticals, Chris Moore and Paul Shawah from Veeva to find out.

Chief Operating Officer

President, Veeva Europe

Executive Vice President, Commercial Strategy
Genentech shares how they are creating meaningful and consistent customer experiences for better patient outcomes. See the latest CRM Suite innovations to build seamless real-time user experience and drive collaboration between sales, medical, and marketing.

Executive Director, Head of Experience Services & Digital Innovation

Vice President, Commercial Strategy Europe

VP, CRM Product Management
Boehringer Ingelheim joins Veeva to share the critical factors for fuelling omnichannel customer experiences while gaining operational efficiencies with modular content. See the latest Vault PromoMats and Vault Medical innovations to simplify the user experience and increase speed.

Global Head of Content & Execution Excellence

VP Strategy, Commercial Content Europe

VP, Product Management, Vault Commercial Content
GSK joins Veeva to discuss a new approach to integrated customer engagement and how they leverage real-time customer intelligence across the organization. Discover Link innovations to transform cross-functional planning, accelerate market access, and understand medical insights.

Head of Medical Digital, Data, Analytics & Systems

General Manager, Veeva Link

Vice President Strategy and Sales Veeva Link
Idorsia Pharmaceuticals and Veeva share how to drive global commercial excellence with an enterprise-grade data core that connects software and analytics.

Director, Team Leader Commercial Systems

Vice President OpenData
UCB joins Veeva to discuss the strategic initiatives that will help medical affairs meet its 2030 vision. Speakers will explore how to balance cross-functional alignment with patient-focused outcomes in their initiatives. Discover the latest innovations across Veeva’s medical suite of products to enable effective and personalized scientific dialogue with actionable insights.

Head of Global Medical Affairs

Vice President Global Medical

Senior Director, CRM Product Management
GSK explains how to connect with HCPs on their terms for accessible, relevant, and personalized communication.

Global Product Director
The impact of omnichannel transformation on field planning is undeniable. Sanofi and LEO Pharma will share how they’ve evolved to enable innovative go-to-market strategies.

Business Operational Lead

Global Head of Commercial Platforms

Associate Director, Commercial Strategy Europe
Boehringer Ingelheim and Merck Healthcare KGaA share how they launched modular content in 2022. Learn how to get started, manage process changes, and drive organization-wide adoption.

Business Program Lead E2E Content Management Program

Senior Director, Global Content Management Excellence

Senior Manager, Commercial Content Strategy
Industry leaders from Eisai and Grünenthal discuss how medical information teams can crystallize the value they bring as a customer-facing channel and source of insights.

Head of EMEA Medical Information

Global Lead for Medical Information

Senior Director, Medical Inquiry Strategy
Leaders from Janssen, Menarini, and Roche share how they use Link to identify and engage with the right scientific, digital, and community leaders. Hear key use cases across HQ, field, and affiliate teams and learn how real-time customer intelligence is strengthening their relationships with the scientific community.

Vice President Strategy and Sales Veeva Link

Regional Medical Advisor

Patient Journey Partner

Head of Medical Affairs Oncology – EMEA
Shionogi and Novartis discuss how the value created by Veeva OpenData improves sales operations and sales rep experiences.

Sales Analytics & Operations Lead

Director Digital Innovation and Customer Excellence

Director OpenData Strategy Europe
Maximize the value of new information and perspectives from the field. We’ll discuss best practices for capturing, reporting, and actioning medical insights.

Global Practice Lead Medical Affairs Business Consulting

Manager, European Solution Consulting, Commercial
Discover OneWorkflow to deliver more content at scale with Vault PromoMats and Vault Medical. Follow best practices to speed up time to market with MultiDoc, Vault Mobile, and tier-based reviews.

Practice Manager, Commercial Content
See a demo of Link Key Accounts and discover the data that your market access function needs to improve customer outcomes.

Strategy Director, Link Key Accounts
Learn how a top pharma has approached the implementation of OpenData and Network on a global scale, and what measures it took to ensure success.

Global Program Manager. Commercial

Director OpenData Strategy Europe
HCPs’ engagement preferences are continuously evolving. Share and discuss with leading companies how to drive field adoption with the right content and channel mix.

Senior Customer Success Manager

Manager, Commercial Customer Success EU

Principal & Team Lead, Business Consulting
Discuss strategies for increasing content reuse and localization in Europe with your industry peers and Veeva experts.

Customer Success Manager

Senior Business Consultant, Commercial Content Business Consulting

Senior Business Consultant Commercial Content

Practice Manager, Commercial Content Business Consulting, Europe
Join medical industry peers and Veeva experts to discuss the latest innovations in Veeva Vault Medical (MedComms & MedInquiry).

Senior Director, Medical Inquiry Strategy

Senior Director, Product Management – Vault Medical

Senior Product Manager, Vault MedInquiry
How and why should pharma be involved in peer exchanges between physicians? What formats work to derive unvarnished insights? How do you balance your priorities with physician-led scientific debate? Join a small group discussion with your peers to share and learn what works best.

Director, Link Strategy
We’ll share best practices from Veeva OpenData releases and services.

Senior Customer Success Manager OpenData Europe

Customer Success Manager
Learn how the expanded functionalities of Veeva Engage can boost field team execution. Adapt to HCP preferences through seamless scheduling, content sharing via non-email channels, and compliant chat.

Senior Solution Consultant

Director, Multichannel Strategy Europe
Align supports strategy changes by speeding field planning processes. In this demo, we will prepare for an upcoming indication expansion.

Senior Solution Consultant
This Vault PromoMats demo shows how Modular Content accelerates the content creation process, with increased compliance and brand consistency.

Solution Engineer
Watch a demo of Vault MedInquiry to learn about the best ways to capture and fulfill medical information requests.

Principal Solution Consultant
Learn how the integrated Link suite enables you to accurately identify and segment key experts, plan engagements, and measure the impact of scientific activities – all in real-time.

Strategy Director, Link
Veeva Integrated Analytics provides tailored insights for next-generation targeting and precision engagement, whether for a launch or to grow in-market products.

Director Commercial Analytics EU
Hear how Janssen is leveraging a persona-based omnichannel strategy and identifying the practical steps to achieve a dynamic engagement model.

Head of Digital Strategy, Janssen EMEA

Principal & Team Lead Business Consulting
How Bristol Myers Squibb leverages events software, business processes, and strategies to improve customer experience at scale.

Vice President Worldwide Events and Meetings
Learn how MSD and Takeda have designed and executed their global content strategy. Get practical advice on driving fast and compliant content reuse in Europe using DAM and claims management.

Asset Manager

Associate Director, Business Solutioning & Content Excellence

VP Commercial Content

Practice Manager, Commercial Content Business Consulting, Europe
Leaders from GSK and Idorsia Pharmaceuticals share new strategies to ensure more effective scientific communication. Take away practical steps that help you prioritize and share medical content.

Medical Operations Director

Senior Director, Global Medical Operations

Senior Director, Medical Inquiry Strategy
Novartis explains how improved cross-functional transparency is boosting customer-centricity and strengthening KOL relationships using an enterprise approach throughout the product lifecycle.

Worldwide Head, Scientific Alliances

Director Strategy, Link New Products
Roche and MSD detail how to drive meaningful omnichannel engagement using integrated analytics for targeting and segmentation.

Global Omnichannel Strategy Lead

Head of Analytics Products and Services

Director Commercial Analytics EU
Join other field planning experts as we discuss challenges that we face as an industry, play the Digital Channel Challenge, and find better ways to translate go-to-market strategies into actionable tactics.

Global Market Owner, Veeva Align

Associate Director, Commercial Strategy Europe
Instant messaging is an integral part of our lives and HCPs are no exception. Join your industry peers to discuss ways to own the chat while remaining compliant.

Principal & Team Lead Customer Experience Business Consulting

Principal Customer Success Manager
Leverage on-call execution to drive order negotiation in pharmacy sales and key insights to optimize targeting and execution.

Senior Director Commercial Strategy
How to prepare a successful launch of modular content, including Claims and Digital Asset Management. We’ll cover the organizational and change management drivers that transform content operations.

Senior Business Consultant Commercial Content
Get a preview of how Link Medical Insights enables medical teams to capture, reveal, and disseminate medical insights to refine your medical strategy.

Strategy Director, Link Medical Insights
Introducing our latest data product, Public Claims Data. Find out how it helps you more accurately identify, segment, and prioritize your accounts, using disease-specific data from 16 European countries.

Lead Product Manager, Public Claims Data
What are the new HCP engagement patterns and how are they affecting the industry? Uncover insights on omnichannel, recommendations, and opportunities for differentiation.

Principal & Team Lead Business Consulting
Understand how the 22R3 enhancements to claims will simplify adoption, including automatic claim detection and initiation as well as multi-product and multi-country selection & management.

Customer Success Manager
Medical executives have long struggled to quantify the impact of medical affairs. See the industry standard for measuring scientific awareness and how it ties to medical activities in real time. Understand strategies available to boost awareness and positive sentiment before launch.

VP Link Services
Veeva Network and OpenData work together to make consistent customer information available to your entire organization. Use it as a foundation for commercial excellence and analytics.

Director OpenData Strategy Europe

Director of Commercial Strategy – Veeva Network
HCP journeys are an essential strategic tool for planning impactful engagement. We’ll discuss how to move from paper journeys to digital execution.

Principal, Business Consulting Europe.
Share ideas and lessons learned on how to get started, manage process changes, and drive adoption of modular content within your organization.

Senior Business Consultant, Commercial Content Business Consulting

Senior Customer Success Manager, Commercial Content

Practice Manager, Commercial Content Business Consulting, Europe
Many pharmas are investing in better understanding experts’ opinions and concerns. Fewer are able to collect insights that they can action. What are the best practices that make the difference?

Director, Link Strategy

Strategy Director, Link Medical Insights
As Data Change Requests (DCRs) directly impact both user experience and overall salesforce effectiveness, we’ll discuss best practices to empower your reps, MSLs, and end users.

Senior Customer Success Manager OpenData Europe

Customer Success Manager
Learn how the expanded functionalities of Veeva Engage can boost field team execution. Adapt to HCP preferences through seamless scheduling, content sharing via non-email channels, and compliant chat.

Senior Solution Consultant

Director, Multichannel Strategy Europe
Learn how to embed impactful pharma events into the customer journey for greater visibility and compliance. Discover how to streamline the end-to-end events process globally, from planning to closeout and reporting.

Solution Engineer

Director, CRM Events Management Strategy
In this demo, we show the latest innovations that improve the end-to-end flow of content and empower field medical teams to seamlessly engage with stakeholders.

Manager, European Solution Consulting, Commercial

Customer Success Manager
Discover how Vault PromoMats Brand Portal can boost your brand consistency and collaborations between your internal and external teams.

Solution Engineer
Discover how Link Workflows helps medical, commercial, and clinical teams easily plan their engagement with scientific experts across functions and regions. See how improving alignment on strategic imperatives results in better coordinated KOL management and faster feedback loops.

Strategy Director, Link Workflows
We’ll cover ways to convert connected data into insights, and how to support better sales execution.

Senior Solution Consultant
Lundbeck shares their experience of accelerating digital transformation with Veeva CRM MyInsights. Empower your field force to uncover new customers and prioritize engagement opportunities with insights.

Country Manager

Head of UK/I and Nordics, Commercial Solutions

VP, Business Consulting Lead, Europe
UCB shares how they are addressing their medical teams’ specific needs with Veeva CRM. Learn how to enhance value and cross-functional impact across Medical Affairs, R&D, and Commercial.

Medical Affairs Transformation Lead

Global Practice Lead Medical Affairs Business Consulting
Novo Nordisk and Shionogi share a vision of content excellence centered on data-driven content, innovation mindset, and industry collaboration.

Global Director, Digital Platforms and Services

VP Customer Excellence and Digital Innovation

VP Strategy, Commercial Content Europe
If you had a blank sheet of paper, what would your medical and commercial content operating model look like? Idorsia shares how it defined and implemented a new content infrastructure to launch and rapidly scale.

Director Medical Affairs Systems

VP Commercial Content
UCB, an early adopter of Link Key Accounts, details how it is transforming its market access approach and addressing common challenges: managing account and customer data, stakeholder mapping, and key account planning.

Market Access Solutions Lead

Strategy Director, Link Key Accounts
Discover how Alnylam and Advanz power product launches using customer reference and public claims data. The customers will share how a data-driven approach is critical to commercial success in the specialty era.

Associate Director, CRM Lead – International Markets

Global Head of CRM and Digital Solutions

Director, Strategy OpenData, SMB
Discuss how a common data architecture can help you build a 360-degree view of your customers.

Vice President OpenData

Director OpenData Strategy Europe
Hear how we’re reinventing Veeva CRM to personalize HCP experiences across channels and empower hybrid teams to work on any device with better content capabilities for high-value digital engagement.

VP, CRM Product Management
See what’s ahead, including ways to streamline planning and execution, and get greater visibility into event performance.

Senior Product Manager

Senior Product Manager
Announcing territory design with Align+, powered by Align generated map shapes! Learn how to take field planning to the next level of hybrid engagement with Veeva.

Principal Product Manager

Global Market Owner, Veeva Align
Hear about upcoming innovations and enhancements in Vault PromoMats, including improvements with Text & Claims management, Brand Portal, Modular Content. eCTD assembly and multichannel integrations.

VP, Product Management, Vault Commercial Content

Product Manager
Learn more about Vault Medical (MedComms & MedInquiry) innovations that help medical affairs better manage medical information requests and disseminate scientific content.

Senior Product Manager, Vault MedInquiry

Senior Director, Product Management – Vault Medical
Hear about the latest innovations in real-time customer intelligence from Veeva Link. Gain insight into exciting new data products, and the roadmap for Link Key People.

Director, Data Product Management, Link Key People

VP, Link Products
Learn about Veeva OpenData’s global expansion, as well as new, unique data assets and enhancements. In conjunction, we’ll also reveal exciting new Veeva Network features such as the ability to simulate data loads.

Director Product Management OpenData Europe

Principal Product Manager, Veeva Network
Fun, Food, Entertainment, and Live Broadcast of the World Cup
Wednesday, 30 November
Hear how we’re reinventing Veeva CRM to personalize HCP experiences across channels and empower hybrid teams to work on any device with better content capabilities for high-value digital engagement.

VP, CRM Product Management
See what’s ahead, including ways to streamline planning and execution, and get greater visibility into event performance.

Senior Product Manager

Senior Product Manager
Announcing territory design with Align+, powered by Align generated map shapes! Learn how to take field planning to the next level of hybrid engagement with Veeva.

Principal Product Manager
Hear about upcoming innovations and enhancements in Vault PromoMats, including improvements with Text & Claims management, Brand Portal, Modular Content. eCTD assembly and multichannel integrations.

VP, Product Management, Vault Commercial Content

Product Manager
Learn more about Vault Medical (MedComms & MedInquiry) innovations that help medical affairs better manage medical information requests and disseminate scientific content.

Senior Product Manager, Vault MedInquiry

Senior Director, Product Management – Vault Medical
Hear about the latest innovations in real-time customer intelligence from Veeva Link. Gain insight into exciting new data products, and the roadmap for Link Key People.

Director, Data Product Management, Link Key People

VP, Link Products
Learn about Veeva OpenData’s global expansion, as well as new, unique data assets and enhancements. In conjunction, we’ll also reveal exciting new Network features such as the ability to simulate data loads.

Director Product Management OpenData Europe

Principal Product Manager, Veeva Network
Fill in the gaps between your omnichannel strategy and execution with integrated and agile territory design from Align+.

Associate Director, Commercial Strategy Europe

Principal Consultant and Team Lead
Are you getting the most from your Vault PromoMats investment? Find out how to improve and reduce maintenance costs in content operations.

Principal Consultant, Commercial Architecture
Veeva Professional Services presents unique delivery methods and approaches to Network and OpenData that transform the value of customer data.

Practice Manager, Multichannel CRM & Network
Discover how Link solutions provide real-time intelligence on upcoming congresses and facilitate global to local alignment around your strategic objectives. Learn how a new third-party integration can simplify scientific exchange at congresses.

Director Strategy, Link New Products
Hear how Veeva Professional Services delivers a harmonized approach for fast implementations that comply with global and local regulations. Activate features to address market challenges such as hybrid events, cross-border, and multi-event contracts.

Practice Manager – Events
Align supports strategy changes by speeding field planning processes. In this demo, we will prepare for an upcoming indication expansion.

Senior Solution Consultant
Explore two use cases to maximize the potential of Vault PromoMats and Vault Medical with custom and ready-to-run partner integration.

Director, Product Management – Alliances

Practice Manager, Commercial Content
Discover the most recent insights from Veeva Pulse Content Metrics. Meet your industry peers that helped shape the Metrics and discover how to use them to improve your content process performance.

Senior Business Consultant, Commercial Content Business Consulting

Senior Customer Success Manager, Commercial Content
Get a preview of how Link Medical Insights enables medical teams to capture, reveal, and disseminate medical insights to refine your medical strategy.

Strategy Director, Link Medical Insights
People. Processes. Technology. Here are the three key pillars to set up a well-working KAM model. Discuss the success factors and challenges of key account management.

Senior Customer Success Manager, CRM
Many pharma companies want to solve the disconnect between HQ and field, as they strive to coordinate KOL management across functions and regions. How can you turn this goal from dream to reality?

Director Strategy, Link New Products
Join your peers to discuss key challenges competing against larger companies and how to overcome these challenges using real-time customer intelligence.

Associate Director, Link Strategy SMB Europe
Explore how you can unlock a step change in customer experience and business performance by turning CRM into the strategic asset it should be.

Principal, European Business Consulting

Team Lead, Commercial Architecture, Europe
Veeva experts share use cases on orchestrating content across channels, and how to leverage new capabilities for presenting and sharing content.

Senior Manager, Customer Success Europe

Principal Customer Success Manager
Medical teams face an overwhelming volume of data. They struggle to analyze it and gain actionable intelligence in a timely manner. Discover how Veeva Link is using advanced analytic techniques, such as natural language processing (NLP), to uncover hidden intelligence from vast external data sources.

Insights Strategist
The past two years have accelerated a paradigm shift in how life science companies engage with HCPs and manifested the hybrid engagement model. Engage with industry peers from your region on the future of customer engagement and how to drive successful hybrid engagement models.
Join one of the five roundtables: UKI & Nordics, DACH, France & Benelux, Italy, and Spain.

Head of UK/I and Nordics, Commercial Solutions

Head of DACH Region, Commercial Solutions

Head of France and BENELUX, Commercial Solutions

Head of Italy & Southern EU, Commercial Solutions

Senior Customer Success Manager, Commercial Content
Explore how to deliver new capabilities that meet your program goals. Discuss best practices and how to advance your organization’s release management process for higher adoption and impact.

Manager, Commercial Customer Success EU

Global Program Manager
Peer communities can help affirm and amplify best practices in healthcare. Learn about the different types of peer communities, how they are built, by whom, and to what end.

Director, Link Strategy