UCB Drives Patient Engagement and ROI
with a Scalable eCOA Solution

“We received positive feedback from patients and site staff, and are delivering ROI, projected to save millions.”

- Edwin Erckens, Chief Digital Technology Officer, UCB
(Veeva R&D and Quality Summit, Europe 2025)

UCB’s Chief Digital Technology Officer, Edwin Erckens, discusses partnering with Veeva to scale a modern eCOA solution for patients. The partnership exceeded all original goals, achieving 100% adoption on eligible studies, ahead of schedule and delivering a strong return on investment.