Veeva AI

AI governance extends traditional software governance with principles and operational practices designed for AI. Explore how Vault AI platform controls support governance, and how to combine Vault AI tools with practical processes for agent calibration, use-case evaluation, and long-term value tracking.

Join live to see:

• Why governing AI requires a shift from traditional software controls to behavior-based oversight
• How to manage the agent lifecycle, from evaluating use cases and selecting standard or custom agents to continuously monitoring and calibrating performance
• Practical methods for measuring return on AI (ROAI) against pre-AI baseline
• Q&A with Vault AI experts

Speakers:

Pat McQueen, CTO and SVP Solution Consulting
Nathan Thomas, AVP, Development Excellence Business Consulting
Jared Katz, Senior Director, Development Cloud Strategy
Skyler Martin, Principal Technical Consultant and Team Lead, Vault AI

Conversational AI in Vault CRM is an intuitive partner that transforms the field’s CRM experience in researching, planning, and executing daily activities to drive more relevant and personalized interactions. See how two-way voice and text deliver a conversational experience that helps reps prioritize their day, prepare for customer engagements, and submit Agentic Call Reports™ that generate Commercial Evidence™.

Join Veeva leaders Arno Sosna, President, CRM Suite, and Matt Farrell, President, Commercial Strategy, as they demo and share the impact of conversational AI, preview what’s next for embedded AI in Vault CRM, and answer your questions live.

Speakers:

Arno Sosna, President, CRM Suite
Matt Farrell, President, Commercial Strategy

See how to configure custom Vault AI Agents to extend AI capabilities for your organization. Understand design best practices and key considerations before configuring and deploying custom Vault AI Agents. With secure access to your Vault data and business context, custom Vault AI Agents can automate tasks to increase user productivity.

Join experts and learn how to:

• Identify use cases for custom Vault AI agents
• Configure a Vault AI custom agent
• Apply design best practices
• Establish oversight and monitoring

Speakers:

Pat McQueen, CTO and SVP Solution Consulting
Jared Katz, Senior Director, Development Cloud Strategy
Peter Delahaye, Senior Manager, Solution Consulting, Veeva AI

AI introduces additional validation considerations for GxP-regulated environments. Vault AI builds on the installation qualification (IQ) and operational qualification (OQ) as part of the Vault platform and is complemented by agent evaluations.

Join experts for a live discussion and Q&A about:

• How Vault AI builds on the IQ/OQ-validated deterministic software foundation
• Veeva delivered Agent Cards to evaluate probabilistic outputs
• Human-in-the-loop design principles

Speakers:

Pat McQueen, CTO and SVP Solution Consulting
Jared Katz, Senior Director, Development Cloud Strategy
Llinos Cooper, Senior Services Lead, Validation Strategy

Study startup remains one of the most resource-intensive phases of clinical trials. Reliance on manual tracking creates operational bottlenecks, slowing site selection and activation. Vault AI enables clinical teams to transition from manual tracking toward automated, intelligent execution.

Join Veeva product experts, Anusha Shetty and Abby Warburton, for a practical look at AI applications in study startup workflows, featuring a live demonstration and a preview of the product roadmap.

In this webinar, you’ll learn how to apply Vault AI to real life site feasibility and activation by enabling teams to:

• Query study startup metrics using natural language prompts
• Proactively address site activation risks to keep enrollment on schedule
• Analyze historical profile data to select top-performing sites and principal investigators

Explore the next generation of AI application agents planned for Veeva Study Startup. Register now to reserve your spot.

Speakers:

Recording Coming Soon

Clinical Research Associates (CRAs) manage site visits, documentation, issue follow-up, and study coordination. As administrative work grows, quickly finding information and prioritizing daily activities is increasingly critical.

In this session, we will demonstrate how Vault AI supports the full CRA workflow within Veeva CTMS. You’ll see how current AI capabilities—including the AI Tab, Record Chat, and Document Chat—help CRAs prepare for site visits, access study information faster, and accelerate visit reporting. We will also preview upcoming AI application agents and how they will further streamline clinical monitoring workflows.

In this session, you’ll learn how to:

• Prepare for site visits by quickly locating critical study and site information
• Prioritize non-visit work and reduce administrative effort throughout the monitoring process
• Use Vault AI capabilities to assist with reporting and targeted questions
• Explore the next generation of AI application agents planned for Veeva CTMS

Speakers:

Recording Coming Soon

Nearly six months post-acquisition, Ostro has become a pillar in Veeva’s Agentic Commercial model to help bring the right medicines to more patients.

Join this live Q&A webinar to learn what new opportunities the acquisition will create for your AI-powered brand engagement.

You’ll hear from product and strategy leadership about:

• What Veeva’s acquisition of Ostro means for your commercial strategy
• Capabilities and integrations available and planned, including with Veeva Crossix to measure impact, and Veeva PromoMats to get approved content to customers faster
• How the new Agentic Commercial model uncovers treatment barriers at scale with Commercial Evidence

There will also be time for live Q&A. Bring your questions or submit them ahead here.

This webinar is exclusively for Veeva Ostro customers.

Speakers:

Dan Kallman, VP, Product Management
Andrea Goudie, Executive Director, Strategy

Recording Coming Soon

As AI adoption grows across the organization, monitoring agents and LLM token usage becomes important to scaling AI while maintaining control. Vault AI provides built-in monitoring and administrative tools to help organizations understand usage patterns, manage token consumption, and optimize AI operations—all within the Vault Platform.

Join experts to see:

• AI usage metrics, including AI actions, token consumption, execution time, and trends
• Live demonstration of built-in dashboards for usage monitoring and token alerts
• How to enable and disable users, agents and actions to ensure the right users have access to the right agents
• Q&A with Vault AI experts

Speakers:

Pat McQueen, CTO and SVP Solution Consulting
Andy Han, SVP, Vault AI and Vault Platform
Jared Katz, Senior Director, Development Cloud Strategy
Peter Delahaye, Senior Manager, Solution Consulting, Veeva AI

Through scientific exchange, medical affairs teams gather critical voice-of-customer insights that uncover key opportunities to impact patient care. Veeva’s Agentic Insight Quality elevates this intelligence by coaching field teams to record rich, complete, and compliant entries directly within Medical CRM. The result is standardized, deep-context data that reduces discarded field notes by up to 70% and turns clinical insights into faster strategic action.

Join us for a live discussion and Q&A to learn how biopharma leaders elevate the quality and value of medical insights.

During the session, you will:

• See a live demo on how to provide real-time feedback to improve medical insight capture
• Discover how to configure guidelines tailored to organization-specific standards
• Learn how GSK uses AI-powered quality coaching to turn field observations into evidence that shapes scientific strategy and patient impact

Guest Speakers:

• Tino Topic, Senior Product Owner, Global Medical Affairs Digital & Tech, GSK
• Tiago Caria, Director, Head of Global Medical affairs Digital Strategy & Engagement, GSK

Veeva Hosts:

• Allie Reynolds, VP, Vault Medical Strategy
• Tabby Miller, Senior Product Manager, Vault CRM
• Annie Geraghty, Principal, Commercial Business Consulting

Veeva AI for Regulatory is positioned to enable agentic regulatory. It includes purpose-built solutions that solve key regulatory challenges, increasing efficiency and speed, and giving you more time to focus on strategic work.

Join this session to learn how Veeva AI brings AI capabilities to Veeva RIM to automate and simplify work, while maintaining security and compliance for regulated environments.

Solutions featured in the session:

• Vault AI (Assistive AI): Delivers regulatory experiential insights and end user guidance in a new conversational way, helping users complete their work more efficiently.
• Veeva Falcon RIM (Agentic Labor): Standard agents that complete labor-intensive tasks, freeing time to focus on meaningful work like proactive submission planning and optimal dossier strategy.
• Veeva Falcon Writer (Agentic Authoring^™): Generates submittable document drafts, working natively with Veeva RIM and Microsoft Word and dramatically reducing authoring cycle times.

Speakers:

• Pratyusha Pallavi, Executive Director, Falcon Regulatory
• Jordan Williams, Senior Product Manager, Falcon Regulatory
• Jonathan Gaynor, Senior Solution Consultant, Regulatory
• Cindy Ling, Senior Product Manager, Vault AI for Regulatory

Biopharma brands rely on static websites and email to engage patients and HCPs, yet these channels often function as one-way communications that make it difficult for users to quickly find the information they need.

Join this session to learn how leading brands are transforming existing MLR-approved content into compliant, conversational AI experiences that deliver instant answers and generate commercial evidence to improve engagement and content strategy.

Topics include:

• Why static brand.com and one-way email playbooks fail patients and HCPs
• How conversational AI drives a 7x lift in high-value actions to advance treatment
• Best practices for MLR-approval and implementation
• Generating actionable commercial evidence to optimize your content strategy

Speakers:

• Ahmed Elsayyad, President, Veeva Ostro
• Gregory Le Cleir, Head of Uro Oncology Patient Marketing, Ferring Pharmaceuticals

Recording Coming Soon

See how to scale AI and automation across pharmacovigilance with Vault AI, Veeva Falcon Safety, and a connected safety suite of applications.

By bringing together deep, industry-specific AI agents and rules-based automation, Veeva’s approach increases efficiency and productivity while maintaining control and oversight.

Watch now to hear:

• Vision and roadmap: Falcon Safety, Vault AI, and holistic PV automation
• Customer Impact: How organizations are reducing manual effort while improving data quality
• Demonstration: Falcon Safety, Vault AI Case Narrative Agent, and Vault AI Chat
• Live Q&A with product experts

Vault AI is industry-specific agentic AI with agents in the Vault Platform and all Veeva applications. See how native AI capabilities in Vault Platform help users work faster and more efficiently by automating and simplifying work, while maintaining security and compliance for regulated environments. With audit trails, observability, and token usage monitoring, Vault AI provides the visibility and control to easily adopt AI across your organization.

Hear from experts on:

• How Vault AI brings native, agentic AI to the Vault Platform
• Customer Impact: How organizations are reducing manual effort while improving data quality
• Overview on standard platform agents, custom agents, Vault AI Tab, Vault AI Chat
• Live demo of platform agents, custom agents, and AI monitoring and usage
• Enabling Vault AI in your Vaults

Speakers

Andy Han, SVP, Vault AI and Vault Platform
Pat McQueen, CTO and SVP Solution Consulting
Jared Katz, Senior Director, Development Cloud Strategy
Peter Delahaye, Senior Manager, Solution Consulting, Veeva AI

Get a practical guide to activating the Agentic Call Report^™ and building the foundation for precision engagement with Commercial Evidence^™.

This session covers:

• How to activate agentic voice and compliant free text in Vault CRM
• Ways to transform field insights into actionable, scalable Commercial Evidence
• Activation best practices and strategies for working with your compliance team
• What’s up next on the Agentic Call Report roadmap

Whether you’re just getting started or ready to accelerate, you’ll leave with concrete next steps to advance your Agentic Commercial journey.

Speakers:

Cindy Chiang, SVP, Vault CRM Product Management
Ali Mersky, AVP, US Commercial Business Consulting
Michelle Vredberg, Director, Vault CRM Strategy

Veeva Falcon MLR delivers Agentic MLR^™ to significantly reduce manual effort and shorten review cycles. Our goal is to reduce manual MLR labor by 70% over the next five years, and we are bringing that capability to your teams today.

See the future of agentic MLR review firsthand.

Learn the Vault AI strategy for quality, including why this approach will drive meaningful efficiency gains for the industry.

Join Veeva Quality Cloud President Mike Jovanis to hear:

• Strategy: Vault AI vision and value for quality
• Showcase: Demo of platform, application, and customer-specific agents
• Roadmap: Upcoming Quality Cloud use cases
• Interactive Q&A