Veeva customers,
Veeva has continued our service to our global customers throughout 2020 and 2021 without interruption from the global pandemic.
COVID-19 has not impacted the availability, performance, or functionality of Veeva’s solutions. Although in-person interactions have been disrupted, Veeva has effectively supported our customers and their studies. The virus was designated a Business Continuity Event in 2020, and our Business Continuity plan engaged to allow Veeva’s global employees to work remotely and securely. Veeva has since permanently embraced a Work Anywhere model, where employees are able to fully complete their work and support their customers either from home or in a Veeva office.
Veeva’s global offices are all currently open for employees that wish to work in an office. Vaccines are required to work in or visit a Veeva office.
Veeva has intentionally designed its infrastructure to survive events affecting AWS infrastructure (as has AWS itself). Each AWS region has at least 2 “Availability Zones,” which are physical, separate data centers that provide resiliency within each AWS region. Each AWS Availability Zone contains redundant internal infrastructure and redundant Internet connectivity. Veeva also maintains and periodically validates the DR procedures to move services to alternate AWS regions in the event an entire AWS region is affected to maintain a maximum RPO of 4 hours and a maximum RTO of 24 hours.
Please contact your Account Executive with any questions and they will be happy to help you.