Features Brief
Strengthening Site Satisfaction
with Modern Data Management
Quality data from the point of entry
When evaluating EDC options you may have questions such as, “Will my sites like it?”, “Will my data quality decrease?”, or “How much training and effort is involved?”
Veeva partners with sites to optimize their experience with enhancements like Quick Queries to reduce clicks for coordinators and CRAs.
VeevaID was born directly from site feedback to eliminate the friction and streamline access across clinical systems. Each site user has one secure login across sponsors and studies to access Veeva EDC, Veeva eCOA, Veeva Site Connect, and more. Veeva continues to refine the EDC experience alongside site users to ensure a seamless experience, allowing them to focus on what matters most: patient care.
Reduce time in the system to maximize patient care
| TIME WASTER | TIME SAVER |
|---|---|
| Searching for forgotten passwords across multiple logins | One login across all applications and studies |
| Retaking the same training due to new logins or a different SSO | One training across all studies |
| Manually typing “I confirm” to countless queries | One click to action the query |
| Losing work with system timeouts | Auto-saves as you go, eliminating re-entry |
| Unnecessary queries due to blank data | Marking fields as “Intentionally Left Blank” |
| Excessive system downtime due to study migrations or custom functions | Zero downtime |
| Double transcription | Real-time direct data capture from an electronic source* |
| Collecting source data on paper | Eliminating SDV and increasing research capacity* |
"Before VeevaID, I was meeting with site users about login issues multiple times a week. In the time since we implemented it, I haven’t had a single meeting about access problems."
Customer support at any time
Sponsors and sites using Veeva EDC benefit from Veeva’s mature support infrastructure.
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Global systems and personnel ensure support is available 24x7x365
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Contact support via telephone, chat, email, or through our support portal
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Average response time for support tickets is under one hour
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Support is part of the standard Veeva EDC license with no incremental fee
"Easily the best EDC platform I have used yet." Site Owner
Partnering with sites to build a better experience
Veeva is committed to developing the most advanced, user friendly, and high-performance technologies for sites. That’s why we continue to innovate with applications like Veeva eSource, designed to eliminate paper at the site through a direct data capture application and streamline data through Veeva EDC integration.
For sponsors, we are partnering with biopharmas like Keenova to master workflows in sandbox environments before the first patient is enrolled. These simulations allow sites to rehearse each visit across systems like Veeva EDC and Veeva eCOA, using fictional cases to uncover gaps, promoting efficiency and creating a more engaging participant experience.
Veeva is committed to customer success for sponsors, CROs, and sites.
"When transitioning between systems, the sites continued to enter data in accordance with our target timelines, and in fact beat those timelines. It was proof we had transitioned to Veeva Clinical Data smoothly and successfully."