Veeva Vault CRM

Deep Application
Fastest Path to AI

Vault CRM is a deep application for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database. It enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, and field engagement.

Core capabilities support critical region-specific business requirements and regulatory needs. Vault CRM is accessible online via a browser and desktop application, with full offline support on the iPad, iPhone, and Android.

Launching late 2025, Veeva AI for Vault CRM — featuring Pre-Call Agent, Content Agent, Free Text Agent, and Voice Agent — will be available at no cost through 2030.

Announced2022 StatusMature Customers51-100
Veeva Compass | Patient Data

Built for Global Life Sciences

Deep Application

Delivers Critical Local Capabilities: Supports all critical region-specific capabilities and regulatory needs – from Brazil to Japan, Germany and beyond.

Hundreds of Compliance Features: Compliant at its core, Vault CRM stays up-to-date with evolving regulatory and compliance needs.

Full Offline Support: Data, configuration, and content are seamlessly synchronized across mobile devices, giving the field team instant access to the information they need online and offline.

Fastest Path to AI

Pre-Call Agent: Provides individualized customer context, opportunities and suggested actions for better engagement.

Content Agent: Semantic search to locate, summarize and launch content in the content library for quick access to relevant information.

Free Text Agent: Real-time analysis of free text capture for compliance based on customer specific guidelines defined in natural language. See demo

Voice Agent: Natural language voice as the main input of information into CRM business processes. See demo

Learn more about Veeva AI.

Trusted Partner to the Life Sciences Industry

Leaders Choose Vault CRM for Innovation
and Commercial Excellence

Bayer Biontech BoehringerIngelheim GSK Immedica-Pharma Neurocrine NewAmsterdam-Pharma NovoNordisk Otsuka PMV Replimune Revolution-Medicines Rocket-Pharma Shionogi Sobi WG-Critical-Care
GSK on Going Live with Veeva Vault CRM
“We’re live on Vault CRM across Europe, all medical and commercial teams, all therapy areas—on time, on budget, with zero field downtime.”
Kieron Scrutton
SVP Global Medical Affairs, Digital and Technology, GSK
Vault CRM

A Deep Application Built for Life
Sciences — See it in Action

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