Connecting Sales, Marketing, and Medical
Deep Life Sciences CRM and the Fastest Path to AI.
Merck chooses Vault CRM as the technology foundation to drive commercial execution
Vault CRM Suite
Vault CRM Suite integrates key commercial applications and processes for more effective field planning and engagement across personal and digital channels.
Multichannel CRM
Vault CRM is a deep application for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database.
It enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, and field engagement.
Events Management
An application for managing the end-to-end event lifecycle and related information, including content, attendees, speakers, and expenses.
Campaign Manager
An application for marketers to create and execute HCP campaigns using personal and non-personal channels.
Service Center
An application for inside sales and customer service teams that enables inbound and outbound engagement across channels, with all data captured in Vault CRM.
Align
A field planning application for roster management, territory management, engagement planning, and integrated field feedback.
Veeva Align+
An application used to design optimal geographic territories for field sales and medical teams.
Network
A global master data management platform and customer master application designed for global pharmaceuticals and biotech.
Nitro
An analytics platform that integrates commercial data sources.
Better Together
Connected Software and Connected Data
The Future of Customer Engagement
Seamless Collaboration
Connect sales, marketing, and medical teams to break down silos and coordinate engagement.
Customer Centricity
A single customer view across teams for more personalized interactions and a better customer experience.
More Effective Field
Embedded AI and actionable data deliver deeper insights, faster decision making, and increased productivity.
Trusted Partner to the Life Sciences Industry
Leaders Choose Vault CRM Suite
“Vault CRM and features like CRM Bot and AI-powered voice control will drive efficiencies and allow the field to focus on the value parts of their jobs. It’s good for the business, good for HCPs, and great for patients.”
Frank Armenante
Director, Field Systems and Projects
Novo Nordisk
“With Vault CRM, we are on the fast track to personalized, AI-powered customer engagement in 2025 and a clear path for future innovation.”
Ozlem Arisoy
Head of Commercial Digital and Information Technology
Bayer
“Our continued collaboration with Veeva promises to help transform commercial operations to accelerate launch processes and drive highly personalized engagement.”
Uday Bose
Head of Global Customer Experience Excellence and Business Steering
Boehringer Ingelheim
“Seamless integration of processes, data, and systems with Vault CRM safeguards simplicity and gives a clear path to AI for field productivity and business excellence.”
Raimond Jähn
Vice President, Information Technology
BioNTech
Vault CRM Suite
See What’s New
Learn About Veeva AI for the Vault Platform and Veeva Applications
See AI in Vault CRM: Voice Control and
Compliant Free Text
Learn Why Bayer and GSK Chose Vault CRM
See How Veeva Vault CRM Campaign Manager Synchronize Sales and Marketing
Hear How GSK is Powering the Future with Vault CRM
Read How To Future Proof Your Customer Engagements