Veeva and Your information

Veeva and Privacy

Information Collected

When expressing an interest in obtaining additional information about Veeva Systems’ products or accessing secure areas of our Web sites, Veeva Systems requires you to provide the following personal information, such as: Name, company name, email address, mailing address, phone number, portal login id and password.

When you purchase Veeva’s solutions or services, we will ask you to provide billing information. When you register for or attend corporate events, Veeva will ask you to provide basic contact information, billing information, and information on your participation in the events on Veeva’s websites.

We may obtain business contact information of health care professionals from third party public sources such as medical associations and directories for use in Veeva OpenData and KOL Data Products.

As you navigate the Company’s Web sites, Veeva may also collect information through the use of commonly used information gathering tools such as web beacons and cookies. Information collected includes standard information from your web browser such as your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, links clicked, and actions taken while browsing.

Use of Information Collected

Veeva Systems uses the information collected from our Web sites to perform the services requested. For example, we may use this information to:

  • Send requested product or service information
  • Send product updates
  • Respond to customer service requests
  • Administer your account
  • Send newsletters
  • Send marketing communications
  • Respond to questions and concerns
  • Improve our Web site and marketing efforts
  • Conduct research and analysis
  • Respond to inquiries regarding career opportunities

Sharing of Information Collected

We will only share your personal information with third parties in the ways that are described in this Privacy Statement. We do not sell your personal information to third parties.

We may provide your personal information to companies or their Web sites (such as our Customer Service Portal provider) that provide services to help us with our business activities such as customer support or billing for our services. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • As required by law such as to comply with a subpoena, or similar legal process,
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • If Veeva Systems is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • To any other third party with your prior consent to do so.

Public Forums, and Customer Testimonials

Veeva Systems may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Veeva Systems is not responsible for the personal information you choose to submit in these forums.

Veeva Systems may post lists of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. Veeva Systems obtains the consent of each Customer prior to posting any information on such a list or posting testimonials. To request removal of your personal information from our blog or forum or to have your testimonials removed, contact us at privacy@veeva.com

Correcting and Updating Your Information

Upon request Veeva Systems will provide you with information about whether we hold any of your personal information. To review and update your personal information to ensure it is accurate, contact us at privacy@veeva.com. We will respond to all requests for access, to correct inaccurate data, update information, or delete information within 20 business days.

If you would like to update or change your password, you may click on the “Forgot your password?” link on the login page. You will be required to provide your username then a system generated password will be created and sent to the email address indicated on your profile. The email will contain a link where you can change your password.