Vault CRM

Deep Application
Fastest Path to AI

Vault CRM is a deep application for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database. It enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, and field engagement.

Core capabilities support critical region-specific business requirements and regulatory needs. Vault CRM is accessible online via a browser and desktop application, with full offline support on the iPad, iPhone, and Android.

Announced2022 StatusMature Customers51-100
Veeva Compass | Patient Data

Built for Global Life Sciences

Deep Application

Delivers Critical Local Capabilities: Supports all critical region-specific capabilities and regulatory needs – from Brazil to Japan, Germany and beyond.

Hundreds of Compliance Features: Compliant at its core, Vault CRM stays up-to-date with evolving regulatory and compliance needs.

Full Offline Support: Data, configuration, and content are seamlessly synchronized across mobile devices, giving the field team instant access to the information they need online and offline.

Fastest Path to AI

Engagement Planning: Proactive recommendations and insights, including suggested actions, with one-click execution, and content to streamline tasks and enhance productivity.

AI-powered Voice Control: Control Vault CRM with your voice and record, transcribe, and transpose interactions. See demo

Compliant Free Text: Built-in AI validation unlocks free text, allowing you to capture rich insights compliantly. See demo

AI for Vault CRM is available late 2025. Learn more about Veeva AI.

Trusted Partner to the Life Sciences Industry

Leaders Choose Vault CRM for Innovation
and Commercial Excellence

Bayer Biontech BoehringerIngelheim GSK Immedica-Pharma Neurocrine NewAmsterdam-Pharma NovoNordisk Otsuka PMV Replimune Revolution-Medicines Rocket-Pharma Shionogi Sobi WG-Critical-Care
Driving Value and Innovation with Vault CRM
“Vault CRM and features like CRM Bot and AI-powered voice control will drive efficiencies and allow the field to focus on the value parts of their jobs. It’s good for the business, good for HCPs, and great for patients.”
Frank Armenante
Director, Field Systems and Projects, Novo Nordisk
Vault CRM

A Deep Application Built for Life
Sciences — See it in Action

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